Jerry H.
Google
We recently stayed one night at Kells Bay House and Gardens. First, I want to say that the location, the gardens, and the view from the room are all spectacular. However, I must say, that all those visual delights were minimized by the service, food and condition of our room. First, when we arrived there, there was a gate that prevented us from entering the parking area. There had been no instructions, prior to our arrival, regarding the code to open the gate. I had to call the front desk to ask for the code. The first time, no one answered. After trying a second time, 5 minutes later, the reception person answered and provided the code and we were then able to enter. The receptionist was kind enough to provide directions to the gardens and the beach and direct us to our room. We never saw her or any hotel staff around again, even when we left the next day. We gave our key to the kitchen server and that was that. First thing we noticed in our room was an old huge stain on the carpet. The second problem with the room was the bathtub. Nothing but rusty and black bits came out of the bathtub and it never cleared up. When we went to eat at the Thai restaurant within the hotel, we heard nothing but loud conversations that sounded like arguing coming from the kitchen staff that lasted from the time we arrived to eat until about the time our meal was served. The same loud talking/arguing occurred the following morning. The same server who was talking loud was very kind to us when she served the food. Finally, the dinner and breakfast were mediocre, at best.
