667clarencer
Google
Giving this hotel a 1 star is more than it deserves. I made a reservation on May 16, 2025 to stay one night on June 15th. In addition, my wife and I scheduled dinner at the restaurant for the same night. After booking our reservations, we immediately received confirmation e-mails. On June 13th, while we were in PEI, I checked my e-mail to confirm the time of our dinner reservations. In doing so, I discovered an e-mail that was sent to me by Keltic Lodge on June 10th (the day we left for our travels) telling me that they overbooked the hotel and that my reservation had been canceled. Sadly, I did not receive a phone call informing me of the cancellation, much less apologizing for the massive oversight. It would also have been nice to receive notice much earlier. Imagine if I had not checked my e-mail and instead had driven almost 6 hours from PEI to Keltic Lodge, only to discover that my reservation had been canceled. Late at night on June 13th, my wife and I were scrambling to find a place to stay for June 15th. This is the absolute worst customer service I’ve ever experienced.