Kempinski Hotel Aqaba Red Sea

Breakfast was a great, thanks to Mahmoud Bashtawi. He was welcoming, attentive, and very professional throughout the morning service. Mahmoud made sure everything was fresh, well-presented, and exactly as requested, while maintaining a friendly and positive attitude. His attention to detail and genuine care for guests really stood out and made the breakfast experience enjoyable and relaxing. Service like this truly makes a difference. Highly recommended.

I had a wonderful stay at Kempinski Hotel Aqaba. The cleanliness of the hotel was exceptional—everything was spotless and very well maintained, from the rooms to the public areas. The service was excellent throughout my stay. All staff members were professional, friendly, and always ready to help with a smile. They truly made me feel welcomed and comfortable. The food was delicious and of very high quality. There was a great variety, and everything was fresh and beautifully presented. Dining at the hotel was a great experience. The reception team was outstanding—very organized, polite, and efficient. Check-in and check-out were smooth, and they were always happy to assist with any request. Overall, Kempinski Hotel Aqaba offers luxury, comfort, and excellent hospitality. I highly recommend it and would definitely return again. Thanks for all staff ( reception:Ahmad ,yaha , Fatima) restaurants (burjas,hamza chef jamel ,Alwaneh from FM team , loreate, beshtawai and really all other I didn’t wrote names )

Kempinski Aqaba is a good hotel, but my daughter was vomiting the entire night after eating at their Lebanese restaurant — they clearly messed with the food there. Let’s be honest: yes, this is probably the best hotel in Jordan outside Amman. Good location, sea access, solid building. That’s the baseline. Now the reality. After dinner at the Lebanese restaurant, our daughter got severe food poisoning. She ate a very basic kebab — nothing exotic — and was vomiting all night. This strongly suggests old or reheated food. For a hotel of this level, this is unacceptable. Whatever they are doing in that kitchen, it is not safe. Avoid this restaurant. Service overall is weak and poorly trained, with one clear exception: a woman at reception in a red suit. Professional, organized, calm, and efficient. She arranged our diving perfectly within two hours, last minute, everything flawless. Unfortunately, she seems to be the only person in the hotel who actually understands hospitality. One professional cannot compensate for an entire untrained team. Breakfast is chaotic and uncomfortable. Long lines for eggs (15 minutes), long waits for simple tea, small selection, many staff, very little efficiency. The gym is a joke: tiny, badly equipped, and absurdly located above the lobby, so any noise is immediately heard downstairs. Proper training is basically impossible. Bottom line: Yes, Kempinski is the best option here. And yet we got food poisoning, weak service, and poor design decisions. If this is the best, the bar in Aqaba is extremely low.

The best hotel ever . The team is perfect they are so welcoming and friendly. They like to help as much as tyey can. They like kids and they have a lot of activities that make them feel happy. I thank FATIMA on the reception she so kind and professional Also I want to thank Mohammad al masri on the reception also he is so professional and kind he helps and do his job with a welcoming smile . We have been coming to this hotel from 2016 it’s the best experience ever and we don’t change it .

I stayed at the Hotel for a few days in October. First, I have to say that the hotel facilities are really exceptional. Beautiful hotel, and the managers went out of their way to check in on guests to ensure everything was going well. The rooms were spacious and comfortable and the breakfast was top notch. ||The reasons I have given this 3 stars however:||1) For such a pricey hotel, the non stop begging for tips was exhausting. Even when you went up to get your complimentary drinks or to use the member's lounge for snacks, the girls would always print receipts with a zero sum, just so they can add a tip line, and then bring a pen to make sure you sign it and then expect a tip. When you asked why they needed you to sign a receipt that had zero value, they would sheepishly say "Just so we know you were here" but it was all a manipulative scheme to get you to tip for regular service. If you didnt tip, they would tear the recipt and throw it away which was evidence that they only print "zero sum" receipts to beg for tips. I expect that a hotel this pricey should not be tolerating this behavior. After a while, I avoided eating or drinking in the hotel and just went out to get my meals.||2) The premium club rooms come with a complimentary Face Mask Treatment and a luxurious in-room bathtub setup featuring a milk bath, flower petals, and candles. Well I never saw this item so I cannot rate it. If you advertise something, it is only honest that you actually provide it.||3) Check in that was supposed to be at 3pm was not available until after 4pm, and that is after I went by and demanded to be checked in, after seeing other guests come and get checked in. They kept saying my room was not ready.||So whereas the facilities were exceptional and the hotel really beautiful, the hiccups left a sour taste in my mouth.

My husband and I stayed here with my Sister in law and brother in law, in May of 2023 on a trip to Jordan, which was a pre-trip for the Israel trip we were doing. This was our last night before heading back to Tel-Aviv. I loved this hotel. The lobby was stunning with a view of the ocean. Our rooms had ocean views with a small balcony. When we went to dinner, we were pleasantly surprised to find our table looked out over the Red Sea as well. The food was fabulously varied and plentiful. Service was prompt and friendly. After dinner, we went to the outdoor seating bar area, and had after dinner drinks and cocktail snacks. We watched the sun set from there, and then all the beautiful lights that came on. Then, there was a sort of light show, where beams of light were shone, dancing and crossing each other. The next morning, breakfast did not disappoint either. The room was clean, and neat, as was the bathroom. The bathroom had a glass wall at the tub which allowed you to look at the Red Sea across the room while you relaxed in a hot tub. I loved this hotel and we still talk about it now.

One of the best hotels in Aqaba great service from every employee always with a smile and great service with a consistent pleasant attitude at any day and any moment. The location of the hotel is exquisite and perfect, very clean and with any service you wish for, the beach is perfect and a few step away from the pool. Mahmoud from the restaurant is a great guy that was available always with the best service out there. Abdullah and Zayn from the beach and pool was always around to make sure you are enjoying your stay and having the best time. The pool bartender (kevin) is the sweetest guy that make the best cocktails there! I recommend the hotel a lot!

We visited the location for a vacation, and upon our arrival and after providing all necessary details, we were informed that the water supply would be interrupted from 11 p.m. to 7 a.m.When we requested a solution, they provided us with two bottles of water in front of our door rooms.!!! We did not receive any vouchers as compensation for this inconvenience. Additionally, the pools were unheated, which prevented us from swimming in them. Only the children's pool was heated. When we inquired about this, we were informed that it would take several days to heat the pools.The rooms were comfortable and offered a pleasant view, but the bathrooms were not as clean as one might hope, and the shower box featured a wooden floor, which I found somewhat unappealing. Finally, the breakfast buffet was quite cold. I did enjoy the coffee, and the service was commendable.