Kempinski The Boulevard Dubai

Exceptional Experience at La Librairie – Kempinski Boulevard From the moment we walked into La Librairie, we knew we were in for something special. The ambiance strikes the perfect balance between sophisticated and inviting warm lighting, elegant interiors, and a serene atmosphere that makes it ideal for both relaxed conversations and refined dining. The food selection was outstanding. Every dish was beautifully presented, with flavours that were thoughtfully crafted and memorable. There’s a great variety on the menu, ensuring there’s something for every palate, whether you’re in the mood for something light or more indulgent. The drink selection was equally impressive, offering everything from refreshing signature beverages to premium classics. A special highlight of our visit was the exceptional service from Loyd. His attention to detail, warm hospitality, and genuine care elevated the entire experience. He anticipated what we needed before we even asked and made sure every moment of our time at La Librairie felt seamless and personalised. Overall, an unforgettable experience. Highly recommended for anyone looking for a refined dining spot in the heart of the city. We’ll definitely be returning.

I had a very disappointing experience with my recent stay at the Kempinski Boulevard Hotel Dubai, booked through Almosafer. After a long flight from New York, I arrived at around 8:00 p.m., only to be told that my booking was canceled and that they had no valid confirmation number. I showed the staff my confirmed booking, the email, and the reference from Almosafer’s app, yet they insisted they couldn’t find it and told me to “contact my agent.”!! I was made to wait for more than two hours at the reception without any support, apology, or even basic courtesy. It was very unprofessional, I had all the proof of my booking, yet I was treated as if I wasn’t being truthful. I believe the situation could have been handled in a much better and more professional way. After a long flight, I was exhausted and simply needed to rest. Even if there was a system error or confusion, they could have at least allowed me to check into my room while resolving the issue, instead of keeping me waiting for hours. I had no reason to lie; I had every document and confirmation to prove my booking. The lack of empathy and trust was truly disappointing. Only after I insisted they contact the reservations department did they finally confirm the booking and allow me to check in. Yet, there was no gesture of apology, no welcome amenity, no complimentary meal, not even a fruit basket nothing to acknowledge the inconvenience I went through late at night. The next day, when I mentioned this to one of the staff, I said that at least they could have send me dinner or a fruit basket the previous night. He offered to send something then, but honestly, it was too late. It clearly showed a lack of care and professionalism. I even sent an email explaining the situation in detail to the reservations department, but there was no reply, no apology, and not even a simple acknowledgment. It’s honestly disappointing and embarrassing to see such a lack of professionalism and care from a hotel of this level. On top of that, my room was not as booked, I had requested a king bed with a Burj Khalifa view, but I was given a twin room instead. The next day, they moved me to a king room after I refused the twin room !! Furthermore, the cleanliness: the sofa was dirty, the bed was poorly made, the sheets had an unpleasant odor that made me call housekeeping several times at night to change them. This is absolutely unacceptable for a five star property !! Also, if you plan to stay near Dubai Mall, I honestly wouldn’t recommend this hotel at all. The location is inconvenient, you have to walk through the metro corridor with crowds to reach the mall, unlike other nearby hotels that are directly connected. Overall, this property does not reflect the level of service, comfort, or hospitality expected from a luxury brand

This wasn’t my first time staying at the Kempinski The Boulevard — I chose it again mainly for its unbeatable location. The hotel is directly connected to Dubai Mall, which makes shopping and dining incredibly convenient, and it’s also just a short walk from many key attractions in Downtown Dubai, like the Dubai Opera. The check-in process was smooth and effortless. I arrived around 1:00 PM, earlier than the usual check-in time, but the front desk team was very accommodating and had my room ready without any delay. The room itself was spotless when I arrived — everything was clean, tidy, and well-prepared. The only inconvenience I faced was a noticeable humidity in the room. At first, I didn’t pay much attention to it, but when I returned later that night, it became quite uncomfortable. I called guest services to have someone check the air conditioning, and it took around 35 minutes — and a couple of follow-up calls — for maintenance to arrive. It turned out the balcony door hadn’t been properly sealed after cleaning, which was causing the issue. Once addressed, everything was fine, and I appreciated how polite and helpful the technician was. Check-out was just as smooth and efficient as check-in — it was quick and hassle-free. Overall, my experience was excellent, and this marks my second stay at Kempinski The Boulevard. the service, location, and comfort make it a place I would gladly return to.

great and Kha and Susa were very kind and respectful and helpful, and the restaurant was pretty amazing. The rooms. And the atmosphere was amazing. And Dubai is probably the best location for this hotel. And the cleaning. Is very great and no noisy people it’s very respectful and relaxing

I had an exceptional experience at La Librarie, thanks to Loyd. His service was attentive, warm, and truly excellent. He anticipated every need, offered excellent recommendations, and made the entire dining experience feel effortless and luxurious. Loyd is a standout professional and a credit to the restaurant. Highly recommended!

Spacious accommodation with stunning views, welcoming and attentive staff, and perfect location near Downtown Dubai's attractions, with an immediate access to dubai mall through a covered extension bridge. The team provided an excellent assistance that enhanced the experience. Highly recommend for a family luxury accommodations in Dubai - this is our second time and we will be planning a return.

Loved the place. I visited la liberarie last weekend, and the experience was pleasantly memorable. The atmosphere strikes a lovely balance between relaxed and refined, with soft lighting and a gentle sea breeze drifting through the open windows. It’s the kind of place that encourages conversation to slow down and meals to stretch a little longer.

The hotel staff were exceptionally kind and helpful throughout my stay. The location is excellent — it’s very convenient to reach Dubai Mall and nearby restaurants. The concierge team provided great recommendations, and the reception staff were always attentive and professional. A special thanks to Hiba, Amina, Bijaya, and Salin for their outstanding service and warm hospitality.