Rodrigo Sottomayor
Google
Great location next to Dubai Mall, excellent breakfast with plenty of variety, and very attentive staff. The pools were calm and never overcrowded, and the beds were extremely comfortable. However, the facilities fell short of 5-star standards: our room wasn’t fully prepared for two guests, the bathtub was never properly cleaned, and the iron/board was left out for days without being cleared. There was no minibar, just an empty wine fridge, and the coffee capsules provided were the cheapest available (not even Nespresso) and not replenished. Some fixtures like drawers didn’t work properly despite staff efforts. Overall, good location, but the room setup and facilities did not live up to Kempinski’s reputation.