Kenmore Air - Lake Union

We did the 30-minute sightseeing trip over Seattle. First time in a seaplane for both of us. Not counting our daughter’s wedding, this was the best part of our entire weeklong visit. Fun, interesting, dazzling, and relaxing! We tried listening to the recorded audio in the headphones but quickly decided to ditch that in favor of the provided earplugs. Made for a much better experience. Great office staff. Skilled and friendly pilot. The whole experience was absolutely wonderful. It’s well worth the money. Highly recommend!

Bucket list item to fly in a seaplane and I fulfilled it with Kenmore Air Lake Union on a flight to Friday Harbor. Such a cool experience! Easy process from start to finish and smooth takeoffs and landings. Each seat is a window seat and we were privileged enough to sit in the cockpit. Thanks Kenmore Air!!

Holy macaroni, that’s all I can say. This was the absolute coolest way to travel. The staff were beyond nice, the flight was crazy scenic, you could sense how important they view safety in their organization, and you really felt like you were taking a seat in history. These are old, immaculately maintained seaplanes that really bring the spirit and trill of aviation alive in a way you don’t get anymore with jet travel. Plus, you can’t beat downtown to distant island harbor in the span of an hour. And, if you ask nice, they’ll even let you sit in the FO’s seat. For what you’d pay for any other weekend getaway flight, you get the added benefit of a truly unique experience. The treat was worth every penny. Only word of caution - read the baggage rules carefully.

Dude. That was awesome. The pilot was nice and did the emergency briefing. We flew at 1000ft cause the some haze was pretty thick. The staff was nice and customs was easy to get through. You could see the people's faces on the space needle.

A remarkable seaplane experience providing with unparalleled aerial views of the Seattle’s iconic landmarks. It’s a unique, convenient and exciting way to go to Vancouver from Seattle or vice versa. For those seeking a special experience, Kenmore Air’s seaplane tours offer an unforgettable adventure that combines the thrill of flight with the city’s stunning scenery.

We flew out of Kenmore on our way to Victoria, but coming back to Kenmore, we had to stop in the lake union office. Customs were easy and we just had a short wait before we boarded back on our plane to head back to Kenmore which was about five to seven minute flight.

Pilot Captain Joe is a legend. What a fun person to fly with. Made the trip such a blast! He let me sit in the copilot seat which was SO MUCH FUN!!! I would highly recommend a flight to anyone interested! Count yourself lucky if you’re flying with Joe! He even let me get a photo with him at the end!

Booked a flight for harbor air to fly from seattle to vancouver. I defy you to find a more fun mode of travel!!! Planes were on time and pilot was very knowledgeable and professional.

BE VERY CAREFUL - we booked a flight from Orcas Island to Lake Union, Seattle earlier this month for an unaccompanied minor. Without explanation or fore-warning, Kenmore changed the destination to Lake Washington, Kenmore. This is a different city, a different body of water, and a 30-minute drive out to Kenmore and a 30-minute drive back to Seattle (essentially ruining the reason for the 60 minute flight). We took her to the Kenmore site at Deer Harbor, filled out an unaccompanied minor form, and talked with the pilot. The minor's parent planned to be present when she landed. At no point did anyone tell us she would not be landing at the destination we paid for - she was informed during the flight that it had changed. Kenmore first claimed they sent us an email. We have all the emails, including updates, but not this one. They then claimed they called and left us a voice mail about the change. We have no such call or message. Imagine an airline allowing you to buy a ticket to one destination and then taking your minor child to a completely different location with no explanation and no warning. It is completely unacceptable. Another passenger confirmed that she too had bought a ticket to Lake Union in Seattle and was only informed during the flight that she would be landing 20 miles away. Kenmore took our money and lied to us, and had no regard for the safety of a minor in their care.

Booked a scenic flight for my sons birthday. We show up and are waiting with another large group. While there we see the previous flight land and we sit and wait until ours is supposed to take off. Just before the flight time to find that our flight was canceled due to low viz. We were told we can try and rebook later that day which we did but that also got eventually canceled for low viz. in their defense the weather wasn't great and we left disappointed but not with the Kenmore team and ops. Better safe than sorry when it comes to flying. We waited a few weeks to rebook as we didn't want to risk another cancellation and disappointment and we got lucky and saw a beautiful Saturday on the weather report so we booked again. That morning we couldn't believe the great weather and walked with our son feeling confident we would get to fly. When there we were told they canceled all flights due to "viz" even tho the weather was perfect. Again we left dejected but the real reason for the one star is that we live right near the lake and saw multiple planes take off after being told none were flying. It's one thing to just cancel likely because of profit but another to lie to our and my son's face. Be careful with this place for scenic flights as they seem to just cancel whenever they feel like it.

We emailed and asked specifically to be put on the same flight as our friends who were all on the manifest together, and we received an email saying that we would all be on the same plane together. We had one passenger who has a very significant fear of flying and felt better being distracted by being with their close friends. The email telling us that we would all be together was apparently a complete lie because we were splitting into two planes resulting in significant distress for our friend. Also, the planes are very old. Updated planes and accommodating Your passengers requests to be on the same plane would be recommended. At the least, don't tell people that they will be on the same plane and then split them up. The pilot was extremely unpleasant and unfriendly. The staff at the check in counter was also unfriendly. We won't be using Kenmore ever again.

Awful experience with this team. On my day to fly to Victoria the front desk told me that I couldn't take a cheese gift box with me to Canada (which wasn't the case and the costume officer in Victoria told me you can bring hard cheese. You just need to declare it). Kenmore front desk clerk then told me however you can leave it here and pick it up later when you're back in Seattle. He gave me a receipt. When I came back to pick it up the person at front desk told me that we couldn't find the reservation for the package and we threw it away because things in the fridge were molding!!!!! C'mon, Do you think your customers are stupid? They promised me to reimburse me the value of my package ($44 for the cheese box) and never did. It wasn't just the value of my package but the time I stood in the line to buy it and the time wasted on my last day to visit your facility to learn that the package was "thrown away". Treating your customers like this will impact your business for sure. Overall I don't trust this business anymore and don't recommend it to anyone.

Flew by my property at 100' on a charter with fish and wildlife. ADSB data transmission broken and reported 0. I called with concerns about a possible drone conflict and was unlawfully threatened. These people are thugs with disregard for the law and safety.

What a delightful round trip from Seattle to Friday Harbor! A nice treat to see some beautiful island scenery in the PNW. Not only does this save you time but allows you to get great photos and see some gorgeous landscapes and terrain. I'd highly recommend Kenmore Air for a seaplane ride to your destination of choice. Travel light because you will have to carry your luggage quite a way to get to the main street area.

This is an absolute must when visiting Seattle! Friendly staff, beautiful tour and so affordable!Recommending to everyone I can!

UPDATE - was contacted by Kenmore Air. They apologized and agreed that customers need to be notified. They said this was a mistake. They are investigating why it happened. they are looking at how they can improve. For example by having a flight status page and by trying to confirm that customers received the text update. Based on follow-up I am setting the rating to four stars. Flight cancelled with no notification. Our flight from Victoria to Seattle was cancelled. Reason was weather. It was a light rain. Not fun to get a flight cancelled. But that I understand. But to not notify me that the flight was cancelled is totally unacceptable. We were stranded in the rain and had to walk a mile to catch a ferry in the rain with our luggage. They could have called, texted or emailed. They chose to not care. We ran into other stranded Kenmore air passengers at the Ferry. They too had not been notified. i like this company and used them before. But not even carrying enough to tell us a flight had been cancelled is unacceptable 1 star. Must treat your customers better

Lake Union Scenic tour was not to be missed! If visiting Seattle, do a sea plane tour early in your trip as a perfect way to get your bearings. I would recommend this flight to anyone. Tom, my pilot, was easy going and provided a nice flight and answered all my questions about the plane - even let me ride in the copilot seat. Reservation staff was very friendly and booked me same-day. The trip was a real value and a must-do.

Kenmore Air you made my fiance's day! I surprised him by booking us on the ride along flight from Seattle to the San Juan Islands. He LOVES planes and neither of us had ever been on a seaplane before. Luckily, my fiance got to ride shotgun on the first half of the trip and he was ECSTATIC! I got to ride shotgun on the way back and it was really an exciting experience. The whole trip had great views, unique cloud cover, and was so smooth. Our pilot was very friendly and had smooth landings each time. It was a bit pricey, but worth every penny! Rating from a F to A+++ I give it an A+++!

Cannot recommend enough. Professional and friendly people. You can book online. One year we rode in the Otter and this year a Beaver. Pilots were awesome. The narration of what you were seeing and the history was great. Smooth takeoff and landing. Every time we go here we do it again.

The front desk guy who worked on 03/18, is terrible to be working there, he has zero skills customer service, I blame the Bussiness owner as well for not putting him in human communication classes. What I noted 1-Not welcoming 2- unhappy looking, 3- not knowledgeable

My husband and I flew Kenmore Air from Seattle to Deer Harbor on Orcas Island for our honeymoon. Even though taking a seaplane was much more expensive than taking the traditional ferry, it was worth it! We were a tad nervous at first because we did not know what to expect from such a small plane that lands on water, but we had nothing but good experiences from Kenmore Air. The takeoff, landing, and the flight itself was really smooth. You are able to see great views of Seattle, the water, and the islands. The pilot was very friendly and entertaining! The seaplane flight saved us so much time as it was only a 40 minute flight to Orcas Island from Seattle. The flight is a little noisy so they do provide earplugs if you need them. We would defiantly fly with them again!

Love flying with these guys. They are super friendly and wisk you away to amazing destinations!

Yes, you can take an inexpensive ferry to Victoria but taking a seaplane is a really special treat. We did the seaplane thing a few years ago in Alaska and knew it would be a lot of fun. Kenmore Air, on this particular flight, was much more of a traditional airline than a sightseeing adventure. They do offer several types of flights but our was just a straight shot from Seattle to Victoria. They own the land on this lake, the airport the planes and they employ the pilots and staff. Very much like a traditional airport but ultra small. We had boarding passes, needed to fill out customs papers, etc. The pilot was courteous and helpful with our luggage but we were not offered headphones and there was no narration or tour. Kind of noisy up n the air but we had ear plugs. We were blessed with good weather so the sights were gorgeous.

For the Homie's spring break and my staycation we came up with several ideas, including a Seattle Aerial Tour via Kenmore Air. Literally, since the Homie was a little baby in a stroller one of his earlier words was 'ba' every time he saw a seaplane overhead. And for me, something I haven't done despite being a King County resident since the early 1980s. Booked online two days earlier was straightforward and had greater availability, and knew the weather was forecasted to be sunny and clear this particular Friday ($198, for one adult and one child). Also they do ask your weight! Make sure to bring photo ID for in state tours (and your passport if doing any flights to Canada). Pro tip though, give yourself ample time for check-in due to the city's traffic and finding parking. A lot of construction workers pretty much monopolized the pay parking along Westlake. Our 2 hour parking was cheap $2!, but we had to speed walk quite the distance to the Kenmore Air location at South Lake Union. The main reception area has friendly staff, restrooms, maps/tourist info, and souvenirs. (scored on both a sale pullover and sweatshirt after our tour!) Bring your sunglasses, video camera, and/or charged smart phone with video capacity. Our group got to fly on the seaplane with the Evening Magazine logo (10 person capacity, including the pilot). Despite being there the earliest, the other male tourists, jockeyed ahead in line on the dock. So despite The Homie was the only student and I was the only female, there is no preferential or reserved numbered boarding. If you want to ride alongside the pilot and not stuck in the back seats with intense engine fumes like us, queue closer to the departure gate. Everyone does get a window seat view though. Just saying, if that's your goal to not be disappointed. Once boarded, buckled in, we got our pre-flight instruction, donned the headphones, and took off from Lake Union and airborne relatively quickly. Beautiful views all around including UW Campus, Lake Washington, Elliott Bay, Seattle and Bellevue skylines, the Olympics, the Cascades, Mount Baker, Mount Rainier, the ferries, and more. Loved all the landmarks being a long time resident. I didn't realize The Homie had fear of heights, but relaxed a few minutes into the flight. I enjoyed it tremendously and wished I had done this sooner. We were all lucky because our scenic tour lasted much longer than advertised. Awesome takeoff, amazing aerial views, and splashy landing. Highly recommended, especially on those sunny, clear PacNW days!

Flying on a seaplane, finally get to cross this off my to-do list. I needed a quick way to get to Victoria in order to maximize time, and this option looked a lot better than the ferry. We flew from Lake Union, Seattle to Victoria, BC, in about an hour or so. The take-off and landing were both flawless and smooth. Breathtaking views through the flight, I think I took around 30-40 pictures! The pilot was really nice explaining all the instructions and helping everyone get on board. He even helped us take pictures before taking off and after landing. The plane itself is very comfortable, seats around 4-6 people. My girlfriend and I shared the back row, so there was plenty of space for us. Such an amazing experience, worth every penny! TIPS: If you're flying internationally, arrive at least 30 minutes before take off due to customs otherwise you should expect a call from the Kenmore office.

It was a unique experience riding a seaplane for the first time. Me and and my husband did this for our 24th wedding anniversary and it was amazing! The pilot pointed out all the sights, buildings and landmarks. Will definitely do it again, so worth it!

We took the scenic tour last week and what an amazing experience! The customer service was great from the minute we walked through the doors to check in. Such a unique feeling to take off and land on the water. We were up in the air for almost a half hour and saw so much! Thanks to our duck boat captain from the day before I was able to keep my eyes peeled for Xanadu 2.0 and got a great shot. I'd definitely take this tour again and would recommend it to anyone looking for something different to do in Seattle.

Sea-Playin' with a Baby The Kenmore Air team exceeded our expectations in all regards, providing a streamlined and entertaining experience from start to finish. There is some complimentary parking available on site with a small gift shop/waiting area aside their dock. We enjoyed the Scenic Flight over downtown Seattle, which was approximately 20-25 minutes, affording the most tantalizing views of the best sights in Sea Town! Taking this adventure with our 1.5 yr old daughter made the flight that much more fun, albeit perhaps a bit more challenging on a couple occasions . The engine/propeller noise was not too loud for any our comfort levels, although they do provide headphones and ear plugs at every seat. The pilot also broadcasts a guided tour which you can choose to listen to or not. Friendly team of employees who were all professional and polite for my family's first sea plane flight together! Whether you live in Seattle or are just visiting, this flight will give you a whole new perspective of this wonderful city! Checkout Kenmore Air - Lake Union, Kenmore Air - Lake Washington, Kenmore Air - Boeing Field, or Kenmore Air Harbor next time your in town! DeLiso Did It™ "Honest Reviews of Real Places" www.delisodidit.com

I had no idea until I saw the US customs line inside that this place can be a jump off point to our neighbors up north, or to nearby islands. So, if you feel spontaneous, bring your passports. Now, onto the flight experience (tour of greater Seattle metro). It is exactly what you expect it to be: A sturdy, cushy, antique tank w/ wings flying you around for half an hour, swooping over and under landmarks, skylines, and foggy lakes. Incredible views of the Pacific Northwest. I'd put this sea plane tour alongside a days visit to Mt Rainier national park as must do 's if you're planning on visiting Seattle. 5 stars

What the hell is the George Washington Bridge? That's not a real thing. Anyway it was the wife's birthday last week so I was trying hard to find an experience that she would enjoy instead of some ostentatious gift. I lived in Queen Anne for about 2 years and I had seen this place 100 times and I always wondered what they did there. Well the long and short is seaplanes. You can take one to Victoria, or down to Mount Rainier, or for a mere $99 you can go the 30 minute Seattle scenic tour. Jackpot! I did take a little effort to buy the actual tickets as for some reason their website kept declining my credit card (which had plenty of money on it). I had to call during regular business hours and have someone run my card through the regular card reader. Then it worked. Weird. On a unfortunate note just as the plane was taxiing out from the wharf the wife got a TMZ update that Kobe Bryant was killed in a helicopter crash. That was a little unnerving but the show must go on.....mostly because we had already pulled away from the dock. I'll be honest here these flights are a bit bumpy for my taste. I don't ever think I need to do this again. Every gust of wind pushes and pulls the plane left and right so be prepared. As for the actual tour you could not ask for better views of our beloved city. I would recommend anyone to go out and at least try it once. I just lack the fortitude to do it a second time. I really liked the audio that came along with the tour. It was full of little juicy bits of local trivia. All in all a good experience.

We were in town and scheduled a whale watching tour in Friday Harbor. Rather than taking the 3 hour ferry, we decided to take our first seaplane trip. What a great experience!!!! The entire process was simple and easy. The flight itself was a lot of fun. It was a beautiful day and you could see for miles. We took the flight back to Seattle the same day and again the experience was great. Also found out that you could take the plane to Vancouver. Maybe when we are in Seattle the next time, we might try that.

Kenmore Air was very nice and pleasant, seaplane over from Lake Union to Rosario. They should offer more flights over to Rosario. It's difficult to coordinate a flight into SeaTac and then over to lake union. You will have to wait there some good hours. Also, kenmore should offer a shuttle from SeaTac to Lake Union. It would make life so much easier. They offer it to Boeing field and vice versa but not Lake Union. Time to start looking into it !

Booked flights for a weekend trip from Seattle to Victoria. First, just days before the trip they change the return flight location from Lake Union to Lake Washington without explanation. We had planned to drive to the Lake Union terminal and leave our car there for the weekend so that we would have it easily accessible when we get back. We don't have access to anything at the Lake Washington terminal so we request they help by providing transport to our car at Lake Union (our departing terminal). They say no and offer run-around excuses as to why they couldn't. Next they cancel our outbound flight 15 minutes before closing the day before. We call immediately to try to change our plans, maybe a different flight or cancel our booking and take the Clipper instead. We sit on hold for 10 minutes before they pick up the phone, mutter "Jesus Christ" and hang up. At that point, the office is closed so we can't get ahold of anyone anymore. Now we have a canceled outbound flight, non-refundable $1,300 hotel booking, and can't get ahold of anyone. They do not give one fart about their customers. Never again.

Really fulfilling experience to try the tour once. I'm disappointed I lost an earring I literally just bought before departure. The pilot was cool and funny. He let others board before us to balance the plane. They turned out to the best seats in the house! The weather was absolutely gorgeous! We can't wait to try their commuter service from Kenmore and skip the drive to Seattle in traffic!

Unreliable flight service which cancelled 2 out of 2 flights and ruined our vacation, without providing any form of compensation. We were promised a full refund but have not seen any money! I have contacted the company regarding the missing refund but NO response from the company. I will NOT recommend anyone to fly with Kenmore, unless you want your vacation ruined and loose your money

What a great experience. Took seaplane from Lake Union to Victoria, BC. beautiful flight. Check-in quick and easy. Friendly staff. Sat in the 'right seat' on the way over - truly a bucket list thing for us. Will totally do this again!

Bottom line: They promote flights to Victoria as quick, but they are not reliable enough to count on a quick trip. Might as well book the ferry. I booked a trip to Victoria - one way on Kenmore Air, coming back on Victoria Clipper. Trouble is that 2 days before departure Kenmore Air moved the departure from Lake Union to Lake Washington - because of Lake Union boat traffic. They provided a shuttle from Lake Union, that I would have to show up an hour and a half earlier. Since I was going to be in Lake Union that would make the trip take as long as a ferry. So I called Kenmore Air to have me rebook on the ferry and give me a refund of the difference in fare. That proved to be so much of a challenge that I ended up spending an hour on the phone, and still ended up paying more for the ferry than I would have if I bought the ferry ticket from the start. Kenmore Air reps were trying hard, but somehow they managed to make this very complicated. When I spoke with a manager later, she felt that they handled everything properly, and said that maybe Kenmore Air is not for me, if I am not flexible with my plans. So if anyone is planning a trip to Victoria or Vancouver - I have advice for you. Don't expect to get to your destination quickly, or you may be sorely disappointed. And don't expect anything more than an apology from Kenmore Air - they are operating in an unpredictable environment (weather, boat traffic) and are not able to offer more than a refund (if you cancel) and an apology.

What an amazing experience! This should be on everyone's bucket list in Seattle. The views in the summer are spectacular and the ride is smooth. You hop onto the plane at a dock in Lake Union, and then you swiftly glide into the air and you may even spot some whales en route. We flew to Roche Harbor on San Juan Island and it was beautiful flying in. The service and quality of the flight was superb and I would definitely go again... it is pricey though so it's worth saving for a special occasion or if you're really pressed for time.

Took the scenic tour with my wife this past weekend and we had an absolute BLAST. Everyone we interacted with from Kenmore Air was fabulous. Special shout out to Lauren who provided exceptional customer service. Flying in a seaplane was on my bucket list and the experience was everything I could ever ask for. If you're still debating, just do it. You'll thank me later!

An awesome time had by all when we took a Sea Plane tour of great Seattle including flying near the Space Needle. The tour was definitely worth the money and would recommend it to anyone who wants a unique experience in Seattle. For the shoppers out their they also have a great gift shop with lots of neat airplane themed stuff.

We went on the scenic sea plane tour and it was amazing!! If you are more than one person than I suggest you spread out on both sides of the plane to capture different perspectives. You fly so close to the space needle and you land so close to the paddle-boarders on the lake it's crazy. Our plane was the Turbo Beaver and it was the smoothest planeride ever.

I will start by saying Kenmore offers a incredible service in their scenic tour, as it was a beautiful experience and a perfect way to check out Seattle... However, their costumer service could be tightened up. We arrived and checked in at 12:30 PM for our 1:15 PM flight... we were told to be back by 1:00 PM to board seaplane. We arrived back at 12:58 PM to board and we were told that we were 'too late' and that our seats had already been given away. NOT OKAY. The miscommunication was irritating and there was no accountability being taken for their mistake. There were 2 extra seats on the 2:30 PM flight and luckily we didn't have plans so we stuck around to enjoy the ride. They did, in fact, give us a full refund and apologized. It ended up being a lovely tour that my boyfriend and I really enjoyed. I would recommend.

Wow! This was a truly amazing experience and I'm glad that we did it with a professional airline like Kenmore Air. Rus and I recently took a seaplane from Seattle to Victoria, Canada. It was the first flight out of Seattle from Kenmore that morning, and the staff was friendly and patient the whole time. A young fellow asked to sit up next to the pilot during the flight and they happily obliged. Having Customs right on the dock made things easy, stress-free, and fast. The ride was a little bit bumpy (to be expected, I'd assume), but it was fun and definitely worth it! We'd definitely fly with Kenmore Air again.

Taking Kenmore Air to the Orca's Island proves the old adage that getting there is half the fun! We took Kenmore for a round trip from Lake Union to the Rosario Resort on Orca's Island. The trip was fun and pleasant. The planes cruise at 4,000 feet so you can some wonderful scenarios of the Pacific Northwest. Pilots Don and Steve were polite, friendly, and professional. Added bonus-ask if you can sit in the co-pilot's seat. It is once in a lifetime thrill!

Best customer service! We've flown Kenmore Air many times to island hop around Washington, and to escape the Seattle City life searching for a vacation spot. There are several options to leave from various locations. The main reason I recommend the Westlake terminal is if you have to lock up your car for a night and most recently, the amazing customer service you'll get from their staff. Flights are always on time, pilots are friendly and fun, planes feel safe, cost is affordable and fair, and their flights access a large area of islands around the Puget Sound. They give everyone ear plugs to help with the loud sound in the air, making the flight a lot more enjoyable. Sometimes you're able to sit up front the co pilot seat with the pilot. Great way to capture video and photos of both the City skyline and the Puget Sound islands from the sky.

Simply put, if you want quick and no-bs transportation from Seattle to the San Juan Islands, Kenmore Air is the way to go. Staff is polite and friendly. Pilot frequently invites enthusiastic child or adult up to cockpit for amazing view of the trip. So cool. They do the very best that they can to arrive and depart on time, and are amazingly courteous with baggage handling. We always recommend Kenmore Air when our friends ask us how we get to The Islands from Seattle.

Best flying experience of my life. No hassle with security or long lines. Flew from Seattle to San Juan and back again. Took about 45 minutes each time and got to sit in the cockpit on the way back. Would recommend to anyone who doesn't want to take the four hour ferry.

The crew is one of the friendliest and most genial you'll ever meet. Everyone from the check-in staff to the pilot are amazing. The lobby is clean, has free wifi (and sometimes there are donuts), and is close to restaurants/Starbucks so you can check-in early, drop off your bags, and go get food while you're waiting.

Today was our second try at the Scenic Seattle flight and it was such an amazing experience! Kenmore Air reached out to us after last weekend and truly went above and beyond. I received a tshirt and pin upon check in, sat up front with the pilot (which I have never had the opportunity to do before!), AND the Weather Gods smiled down on Seattle with beautiful blue skies and sunshine. The flight was narrated via headphones in each seat, and there happened to be a number of boats waiting in the Locks in Ballard. Overall, a fantastic afternoon and definitely a must-do whether you are visiting the area or call Seattle home.

Kenmore culture does not value the customer. Your safety is at risk as a recent crash that injured 4 people (three men and one woman) landed the airline's passengers like you in a hospital for bruises and hypothermia (just google it). I'm surprised that they survived! If your personal safety doesn't concern you, consider the airlines' customer service. Our checkin by Ben was one of the worse experiences bar-none. He was unhelpful and hostile, even called Police behind my back traumatizing my family and I. The Police later apologized for Ben's behavior and stated that they deal with "stupid" people all the time and offered to testify during a lawsuit that my family and I are considering against the airline. As flying this airline may pose risk to your life and your safety, please strongly consider taking Clipper or pleasant ferry instead.

Reached 3 mins late. Did not get a refund. They refused to reschedule it. I get that its company policy but I've seen places where they value customers more than their "policy". After losing 200 bucks on a 20 minute scenic flight, all that the attendant could muster was "ooh bad luck." The lady at the boarding gate was even worse. I asked her if the flight left already, hoping for a technical delay or some such luck and she says, "5.15 flight left on 5.15!", sternly. Wow! Thanks Captain Obvious! You may have a good time if you reach there on time. But to get there you need to go through these people... I'll give it a pass.

What a fantastic time. We took our daughter for a surprise plane ride around Lake Union and she just loved it! We circled the Space Needle (very cool!) Husky Stadium, Lake Washington, and the surrounding areas. It was beautiful - couldn't have asked for a better day. Kenmore Air is a top notch company- professional all the way- the booking process was wonderful and easy and the pilot was great. The plane was super clean and we didn't feel at all cramped. Highly recommend this company if you'd like to see Seattle from above. As I would like to say... "A No Brainer." **its very loud- but you do wear headphones.

While not a newbie to air travel, it was my first time travelling by floatplane. I was heading to Victoria (from Lake Union) for the weekend for my bestie's bachelorette party. Given that the weekend would be a whirlwind, I wanted to avoid driving this one time. I made the online reservations about a week or so before my departure date with a few selections for departure times. Unfortunately, the ideal flight times for me fell within their non-discounted flight rates, but it sure as heck beats driving and sitting in border and ferry traffic! On Friday 9/18, I got on the 3:30pm departure to Victoria; the flight was full save for one seat in the very back. The pilot looked like he had a lot of experience - his flight introduction was a little dry and unanimated, but I get that it's one of the things he has to do before a flight and not everyone says it with glee and excitement. The weather could not have been more glorious for our flight! The sunshine was incredible as we lifted off Lake Union, flying past the Space Needle and over Puget Sound. I LOVE flying (including take offs and landings!) and I was in my happy place the entire flight to Victoria. The flight was about 30 minutes, but we experienced delays in Victoria as customs was a bit late arriving. I got flustered when I realized the customs form, which I filled out on the Seattle side, was not with me. I had infact grabbed one of the many other customs forms which children had scribbled and doodled over. Fortunately once I got over my nervousness at my own error, all was well! The return flight was much different - as the Sunday weather was VERY windy and there were delays and cancellations throughout the day. Kenmore had sent two emails advising of this, and I continued to call them as well to keep updated since I would have to travel about 45 minutes to their Victoria harbor location. We actually took off in a timely manner, maybe a few minutes delayed, but arrived right on time in Seattle. The pilot was younger and made the flight intro much more interesting. Lots of turbulence after take off that lasted about 5-10 minutes, and subsided until our descent onto Lake Union. The last few minutes of turbulence cause the lady next to me to hurl into a sic sac envelope (thank god it wasn't much, because the actual sic sac bag was within the paper envelope). My final destination was actually Lake Washington, and once I got through immigration (a serious breeze within their terminal), I got back on the plane as the lone passenger for the roughly 5 minute flight to Kenmore. The flights are pricey - but they are totally acing it on the convenience factor. I wish they were more affordable because that is the only way I'd travel back to my former home. Will I travel with Kenmore again? Sure thing - when I save my pennies, or hit up a seat sale.

I was given the wrong information about a delayed flight and they failed to get me rebooked on it before passport information was sent to Canada. No compensation or accommodation, just a "sorry for the miscommunication." Friendly but mediocre customer service.

This seaplane ride was awesome! It was by far one of our favorite things we did while visiting Seattle. Take off was extremely smooth as well as landing. We took the tour of the Seattle Elliot Bay area. It was amazing to see the skyline of Seattle from the air. The trip was fun as well as informative. While wearing your headset you hear all about the areas that you are looking down on. I would highly recommend this ride!

I hate flying; I always have. The long lines, the oppressive security, the crowds of hostile riff-raff packed tightly into an aluminum cylinder, hurtling through space at 30,000 feet--I hate every aspect of the commercial airline experience! But...after yesterday's flight from Vancouver to Seattle with Kenmore, all I can say is... "weeeeeee! I LOVE to fly!" The story: I booked a two-day cruise on Holland America, not realizing until the night before embarkation that the trip was one-way, and that I'd be deposited in Vancouver at 8:00 AM Monday morning with no plan in place for getting home. ...what to do. The Saturday I was expected to board the ship in Seattle, I phoned Kenmore and almost instantly booked a return flight. Kenmore advised a 3:00 PM flight out of concern that my scheduled 8:00 AM disembarkation wouldn't leave me enough time to make their scheduled 9:30 am flight back to Seattle. But...I surprised Kenmore (and myself) by getting from the ship to the seaplane airport a full hour before the scheduled 9:30 AM takeoff, and to my utter astonishment and unbridled joy, they happily switched my afternoon reservation to the earlier flight! ...and the re-booking process took like 10 minutes in the cute and comfy little seaplane terminal...so happy! Now, to the flight itself. As I said, I hate to fly, but until now, all my experience was on the big, horrible, impersonal monsters designed for maximum profit-generating efficiency, and that make you feel like cargo. By contrast, my flight on the De Havilland Otter was fun, fascinating, comfortable and utterly memorable! Cloud cover kept us low, as we flew from Vancouver to Seattle at a mere 500 feet or so. This made for absolutely stunning views all the way home as we passed over one island after another, low enough to make out every detail of buildings, trees, beaches, even birds--this was flying! And as we approached Seattle, I felt I was seeing all the familiar landmarks for the first time. I don't think I'll ever forget those views! I can't wait to go back to Vancouver when I have more time, and on a less rainy day. I'm definitely going to book with Kenmore! Thanks, fearless flyers!

Oh man what an amazing service. We flew to Seattle-Victoria and Roche Harbor-Seattle (i.e. not the sightseeing trips). Gorgeous sights to be seen throughout the flight as they stay below whatever clouds there are. I sat in the co-pilot seat on the return leg and got to see all the sights from a unique perspective (plus all the cool piloting stuff). I was a little nervous about flying on seaplanes, but after digging around quite a bit... these guys are pros. Very well maintained aircraft and training. This is NOT a couple dudes and some old junkers. This is an airline. Show up early for your flights and enjoy the scenery and action of all the seaplanes coming in and out. Especially on Lake Union.