Kensington Hotel Pyeongchang

Room too cramped. Who puts a 6 inch step 3 ft inside the door? Stupidity. Bathroom too cramped. Toilet right next to the wall, much too close for comfort. Air conditioning not reducing the temperature of the room. This place in July 2025 should be avoided.

5 stars? How exactly though?! Front desk: Pretty hectic check-in experience. We had little issues with the room but couldn’t reach anyone via phone. Pool: Do not be deceived by the pictures on the website. The pool is absolutely disgusting. First of all, I don’t even want to know about the water quality. The colour says it all. Also, my sensitive skin reacted straight away after a few minutes in the water. There is also mold and the state of the whole facility is questionable (lamps, walls, etc). The containers for shampoo and bodywash in the shower area are empty but at least there are soap bars….. (but not for hair). The website only shows the cost for sauna but not for the swimming pool even though it’s not included in the stay. It also doesn’t say on the information sheet you get when checking in. Apparently, you can buy some sort of a package deal online but that information is hard to get and find. It’s not expensive but every Penny is too much asked for given its miserable state. Room: The bed is small. If you are sharing it with a partner and toddler- have fun. The fridge is pretty big with almost nothing in it (3 small bottles of water were provided upon arrival). You can order minibar items/ room service via mobile phone but all beverages except alcohol are marked as sold out?! We witnessed a few families who changed rooms and heard of very smelly rooms (elevator talk). Staff: Not as professional as you’d expect from a 5 star hotel. Positive: - the French garden and the animal farm - the breakfast was better than expected - food at Café Fleuri was ok We tried a Kensington hotel for the second time and are surely not coming back.

The location is pretty— great views in the quiet country side. My friend and I weny on an early morning stroll— we actually missed the pretty topiary gardens but we did enjoy the hammocks and the animal area. The rooms are a little outdated. Our balcony door was stuck, and when we finally opened it, a few bugs flew into the room. I really enjoyed the Olympics memorabillia scattered all around! It was fun to read up on things. Overall, it was a pleasant experience.

Great place to take your kids away. It's a hotel mainly for parents with kids and they love it. It has a big play area where the kids can play for hours and it's really well made. They have some extra activities the kids can do. It also has a little merchandise shop for kids. The only problem I had was the food wasn't great. I didn't enjoy the dinner buffet and sometimes some of the staff don't know what they're doing or are sometimes clueless because it's out of seoul so the people working there don't have much experience in the industry but all in all, I had a great experience. Very well done!

The room is spacious for the price The location is good for visiting the temples and the mountains nearby Good view, but the smell of manure Noise from other rooms

Really good location. Close to all the ski resorts but without the high price tag. Second floor has okay areas for kids thats great. Lots of Olympic memorabilia in the first floor lobby area. Small letting zoo and a large garden area out back.

Not bad, possible to go hiking to Odaesan from here by bus. Nice park around the hotel. They just told us on the phone we can use the swimming pool area for free, but then they wanted to charge us when we arrived 😒.

This hotel was dedicated to kids ..it has a lots of playground indoor and outdoor for free.the view from room was spectacular amazing and this hotel area was huge..it has mini zoo,sled area,camping zone and lake ..the only hotel in town ..better than Ramada ..