Jodi A.
Yelp
I've seen a few reviews that mention there is a service problem with Kepos, and I couldn't agree more.
We dined at Kepos for a birthday celebration with a group of 7. Having the dreaded 6 pm slot, it was rush, rush, rush.
The food was well priced, but average at best, maybe a new chef, but dishes like the beef cheek risotto and the gnocchi were left unfinished by our group, bland oily stodgy. However the fish dishes such as the kefta and barramundi were very nice.
We were very aware we needed to be out in 2 hours and really didn't need to be reminded more than once. Our waitress was nice and efficient, she handled the wine change outs and prompt service with ease.
We were seated in the little back room where you could only hear the person sitting by you as the acoustics were ridiculous.
My main issue was with the hostess, she was irritable from the start, we didn't have a lot of interaction with her until we were almost ready to leave. She ushered us in with great haste and a scowl (we weren't late, I swear). Towards the end of our lackluster dinner a gentleman at our table spilt his wine, on himself, not a big deal no fanfare was caused he dealt with it himself.
The hostess came over and crouched beside him, I thought to offer assistance, but no, it was to reprimand him like he was a child and tell him his voice was too loud and he was bothering other customers. She just making him feel like a horrible person, I was shocked and found her behaviour disgusting, it was a personal attack, a reall talking down to. She does not have the right stuff to be a hostess or any kind of wait staff. My birthday dinner was ruined, I felt so bad for my friend who was terribly embarrassed. We left with a bad taste in our mouths, she was so rude.
As we left (right after our taking to) we apologised to the other table in the room, they told us they had no problem at all, and thought they were just as loud if not louder and were worried they were disturbing us, no-one could hear them-selves in that room. So I'm really not sure what the hostess's problem was with my friend, we weren't being raucous, it was not a party just a dinner with normal conversation and banter.
I won't be back, neither will my friends, friends of friends or family. The food was just not good enough for the attitude. I can't understand the awards, we must have been there on a very off night, where the kitchen and staff were not performing at their best.