Matthew
Google
Absolutely abysmal experience. We visited Kermit restaurant on our first night in Siargao, middle of the week and around 8pm, so I couldn’t imagine on a busy weekend how lacklustre the service would be. To start off the location is poor, you’ll be required to travel down an extremely rocky and uneven road, certainly don’t go after rain or it’ll be all puddle and mud. Once you walk in the gates you’ll be greeted with the smokers area, lovely smell to greet you so be warned if you can’t stand it. When you get to reception there’s a “please wait to be seated sign” so we stood there, 5 minutes goes by and still nothing, my girlfriend walks around the corner and there’s a “reception” sign but when she asks she’s informed that it’s for the hotel and where we’re standing is indeed for the restaurant, another minute or two and someone finally comes, says it’s about a 20 minute wait. We luckily get a seat a few minutes quicker and this is where things truly start to go downhill. Water and menus are already at the table, we look through, pick our items, start chatting for a little then time starts ticking by 5, 10, 15 minutes and no one’s come to our table. She spots 3 employees standing in the corner not far, all on the their phones, she attempts raising her hand a total of 5 times before someone finally notices. She orders for us and she speaks the language incase but the items are in English so I’m listening in, we order 2 shakes, a chicken Caesar salad TO START(that’s important later) and a surfers pizza. Two people, four items, not complicated stuff. The shakes come and their both good but then we’re stuck waiting again, thinking there’s chicken in the salad and it needs to be cooked we give it a little time until a different waitress brings us a pizza, a “Kermit pizza” we inform her no, we ordered a “surfers pizza” she takes it away and a few moments later our original server brings the same pizza back saying “the Kermit is the surfers pizza”, stunned and confused we say okay and accept it. A pizza is a pizza and we’re the type that can accept mistakes happen but what commences next is unacceptable. He also brings the Caesar salad so we start eating that and put the pizza to the side, very little chicken in it but the dressing was good. Now whether it was coincidental timing or what, as soon as we finally touch the wrong pizza that was brought and left with us, a second pizza arrives, nearly 5 minutes later and we’re told this is the “surfers pizza”, extremely confused now we say we only ordered the one pizza and he told us they’re the same thing just a few minutes ago? He now begins gaslighting my girlfriend that he confirmed the order with her for 2 pizzas at the start, which I will say he did confirm everything she said (as is a common practice for the servers to just read back everything to confirm) however as I stated earlier I was listening while she ordered and there was only 4 items and not once in the conversation was the word “Kermit” said, plus to top it off why would 2 people be ordering 2 large pizzas when groups of 3-5 were sharing one pizza, perhaps just a lack of common sense on the servers part. As he continued to gaslight in convincing us that we’re wrong and he’s right for the next several minutes we get fed up and ask for the bill, he removes the surfers pizza from the bill and charges for the Kermit (of course the more expensive one). Mind you this entire time no type of management comes over to understand the situation, no apologies or anything from the waiter. We pay and leave highly dissatisfied. Later in the week we visited both Bravo and Naga Siargao and we highly recommend visiting those establishments, much better service, location, prices and the food was exceptional.
