Meghan _
Google
I ordered a pair of trainers and a Labubu (both Christmas presents). The Labubu was great and authentic.
My order arrived quickly and on time, however the packaging of the trainers was appalling. They were sent in a flimsy box, not taped up and could be easily opened by anyone throughout transit. The actual shoe box they arrived in was also extremely damaged and had been taped back up before sending to me. The shoes themselves were damaged in certain areas. Further, they did not seem authentic at all, especially when comparing them to real asics I already have. There is no way the asics I ordered from this company are legit unfortunately. The sole of them were not glued down and were already lifting when received, the tongue was extremely hard (not spongy and how it should be), the suede on them was very rough, labelling and stitching was ‘off’, glue in different areas, the shoes did not ‘hold themselves up’ and were falling in on themselves, etc…
I contacted the company to let them know and they were quick in their response and said I could return and have a full refund. They also took the time to notice that my address is close to the store, so they recommended the option to return in store if I preferred, which I appreciated as this option is not made clear on the returns portal.
Whilst I appreciate this resolution and timely response, it is concerning to see that their only note on my comments was to say that ‘all shoes are 100% authentic and have been authenticated’. I understand a company might not want to admit if they have authenticated wrong, however this isn’t good enough. They need to ensure authentication is better, as I know these asics weren’t legit, and they also need to ensure that all listings fully list any defects and fully reflect the genuine conditions of the items they are selling (including the packaging).
There are other reviews listing concerns over fake and/or defective items received, so I know I’m not the only one. A shame as they had some great items in the shop when I went to return, and staff seemed friendly and helpful, however I would not personally shop here again because of this experience.