KershKicks

I ordered a pair of trainers and a Labubu (both Christmas presents). The Labubu was great and authentic. My order arrived quickly and on time, however the packaging of the trainers was appalling. They were sent in a flimsy box, not taped up and could be easily opened by anyone throughout transit. The actual shoe box they arrived in was also extremely damaged and had been taped back up before sending to me. The shoes themselves were damaged in certain areas. Further, they did not seem authentic at all, especially when comparing them to real asics I already have. There is no way the asics I ordered from this company are legit unfortunately. The sole of them were not glued down and were already lifting when received, the tongue was extremely hard (not spongy and how it should be), the suede on them was very rough, labelling and stitching was ‘off’, glue in different areas, the shoes did not ‘hold themselves up’ and were falling in on themselves, etc… I contacted the company to let them know and they were quick in their response and said I could return and have a full refund. They also took the time to notice that my address is close to the store, so they recommended the option to return in store if I preferred, which I appreciated as this option is not made clear on the returns portal. Whilst I appreciate this resolution and timely response, it is concerning to see that their only note on my comments was to say that ‘all shoes are 100% authentic and have been authenticated’. I understand a company might not want to admit if they have authenticated wrong, however this isn’t good enough. They need to ensure authentication is better, as I know these asics weren’t legit, and they also need to ensure that all listings fully list any defects and fully reflect the genuine conditions of the items they are selling (including the packaging). There are other reviews listing concerns over fake and/or defective items received, so I know I’m not the only one. A shame as they had some great items in the shop when I went to return, and staff seemed friendly and helpful, however I would not personally shop here again because of this experience.

My 13 year old son went in with his friends and bought some trainers on NYE, after walking about he decided he didn't want to keep them as they were an impulse buy and he also noticed that they were womens trainers and not what he wanted to spend his Xmas money on, when he got back to the shop same day it had closed. His Dad went at the next opportunity on the 2nd Jan first thing to return but the shop would only issue a credit note. My son is so upset as this is all of his Xmas money. I appreciate it is not usual policy but a return would have been the right thing to do in my opinion. He now has a credit note but doesn't want anything from there.

Great customer service from Raffi in the Manchester store. Really helpful and pleasant and got me sorted with a great gift for my son.

Really helpful and friendly staff! Dealt with Aaron, really knew his stuff and helped me out with some new creps! Highly recommend!

Came into the store and Aaron and team were super helpful! Couldn’t have asked for more! Would definitely be back again to purchase! Thanks Aaron!

3 different times I be to Manchester to have a look and never open at 11 went today at 11.20 shop was shut again one shutter up one down looks like type of shop just opens when it wants

First visit to Manchester store after previously visiting Glasgow, another excellent experience. Staff welcoming and excellent selection of clothes, trainers and of course labububs. Recommend!

Wanted the Manchester bee 🐝 trainers for ages. Found them in the right size. 24 hours ordered to collection. Incredible condition. Great service.