Nestor Hotel

This hotel provides value for money. This is a perfect place to stay with reasonable budget. Larger rooms a little smelly side but as mentioned far better than other budget hotel rates in Mumbai. Service is sluggish. Breakfast is good, staff esp. Dileep is extremely courteous and friendly. Location is easy to navigate, lots of nearby restaurants to try cuisines esp Seafood. Nearby Airport. Lots of crew members too we saw staying here.

Extremely Disappointing Experience – Unacceptable Service at Hotel Nestor, Mumbai We made a corporate booking and are regular customers of this hotel, but the experience today was absolutely pathetic and unprofessional. After completing a long night journey, we reached the hotel at 6:00 AM and politely requested an early room. The staff at the counter assured us that a room would be provided between 9–10 AM, mentioning that some rooms were already checked out. However, after the shift change at 9 AM, the new staff completely changed their statement and told us the room would only be available at 2 PM. This kind of false commitment and lack of coordination reflects extremely poor management and service standards. The situation became even worse: The waiting area was full of mosquitoes – no basic hygiene or comfort. The lady staff at the counter was highly unprofessional and rude. Her exact attitude was: “If you ask again and again, I will delay it more.” This is not just bad service — it is arrogant, disrespectful, and unacceptable behavior, especially towards customers. This is truly third-class service, the worst we have experienced. No professionalism, no customer respect, no accountability. ⚠️ Strongly advise everyone to avoid Hotel Nestor, Mumbai — especially for corporate bookings. If this is how loyal and regular customers are treated, one can only imagine the experience of first-time guests. Never expected this level of disgraceful service from a hotel. Fully mis-managed an un-professional staff at Counter. Poor Housekeeping.

I am writing this review to formally lodge a serious complaint regarding the extremely disappointing and unacceptable experience we faced during our recent stay at your hotel. We arrived early and requested early check-in. Your reception staff informed us that the housekeeping team was preparing the room and asked us to wait for a few minutes. Instead, we were made to wait for nearly 3–4 hours without any proper update, coordination, or courtesy from your team. This clearly shows poor management and lack of professionalism. Furthermore, despite having a confirmed booking for a king-size bed room, we were given a twin-sharing bed room. This is a basic booking error that should not happen in any professionally managed hotel. We immediately informed the reception about the mistake and were assured that the room would be changed. Since we had work commitments, we clearly informed your staff that we would return around 7:00 PM and expected the correct room to be arranged by then. Shockingly, when we returned in the evening, we were handed the same room key again. Upon raising the issue, Mr. Rajesh (Manager) responded in a highly unprofessional, rude, and mannerless way. His statement, “We will make your new room,” and his overall behavior were completely unacceptable and disrespectful. Instead of resolving the issue, his attitude reflected negligence and a complete lack of hospitality ethics. The entire experience was pathetic and far below even the most basic service standards. From incorrect room allocation to false assurances and rude behavior, everything demonstrated mismanagement and disregard for guest satisfaction. This kind of service damages the reputation of your hotel. I strongly expect a proper explanation for this behavior and immediate corrective action against the concerned staff, including the manager. If this matter is not addressed seriously, I will be compelled to escalate this issue further and share my experience publicly.

Our stay at Nestor Hotel early this month was a good experience. Though we arrived in the wee hours of the morning, the whole check in process was flawless. The room was spacious and equipped with a kettle and a mini fridge. Our early morning tea and coffee was also taken care of. The bed linen was clean which ensured a good night sleep. The bathroom too was hygienically maintained though having a few hooks would have helped. The complimentary breakfast buffet had good options for me and my wife. The housekeeping staff were very helpful. Our thanks to Mr Rajesh Castelino, Front Office Mgr., who made our stay possible. The buffet lunch at the restaurant was OK though it included only one NV dish. The location is ideal and has lot of conveniences nearby.

I had a wonderful stay at Hotel Nestor. The rooms were clean, comfortable, and well-maintained, and the overall ambiance made my stay truly pleasant. The service was excellent, and the staff was always polite and helpful. A special thanks to Mr. Amit for his exceptional hospitality and support throughout my stay. His professionalism, warm attitude, and attention to detail really made a difference. I truly appreciate his efforts in ensuring a smooth and comfortable experience. Highly recommended for anyone looking for a great place to stay!

The Deluxe rooms were clean, comfortable and spacious. The breakfast buffet was good. We faced a minor issue as there is only one person to help with bags for checkin and check out. Another issue is limited space for car at hotel entrance to drop off guests and baggage. Overall a good stay.

I had an excellent stay at Hotel Nestor for almost 20 days, and it truly felt like a home away from home. The staff were exceptionally friendly, and always ready to help with a smile. Their customer service is remarkable and made my stay very comfortable. A special mention to Mr. Amit and Ms. Nabomita who was outstanding throughout my stay—always attentive, professional, and genuinely caring. His dedication to ensuring guests are happy really stood out. I highly recommend Hotel Nestor to anyone looking for a pleasant and hassle-free stay. Great hospitality and excellent service all aground Vijay

The hotel was provided to us by Indigo as we missed the connection flight to nairobi due to their latw flight! But the stay and hospitality of this hotel is good! We loved the food! Staff is also very good and humble and helping! Rooms are big n clean! Neat tidy bathrooms and toiletries. All n all thought we missed the flight the stay was pleasant to say the least….