Jennifer P.
Google
I booked a stay with this company for my 20th wedding anniversary and was disappointed by the unprofessional and dismissive communication I received before, during, and after our visit.
Before our arrival, I sent this polite inquiry:
“Hello! My husband and I are looking forward to our visit for our 20th wedding anniversary. Can you please confirm that our dates do not land on a seasonal or holiday rate that will require a 3-night stay, as per stated in your host/HOA rules?”
This message was never acknowledged or answered.
Closer to our stay, I asked three additional, basic questions:
1. I asked, “Is there an AC unit in this apartment?” The response was robotic and dismissive:
“Most homes along the Oregon coast do not have A/C. Believe the temperature last night dropped to 43 degrees.”
This reply ignored my concern about daytime heat and didn’t offer helpful guidance.
2. I asked about checkout procedures, since the confirmation email only listed the time. The response was:
“There are check out instructions in the Welcome Notebook.”
They didn’t say where the notebook was. We found it later on the kitchen counter, which we hadn’t used.
3. Upon arrival, I noticed the pilot light in the fireplace was on and asked if it should be turned off before leaving. That question received a polite, helpful response. I appreciated the professional tone from that particular staff member.
However, after submitting my guest review, I received this message:
“Jennifer, we tried to be pleasant in our review about you and almost gave you one star due to the ridiculous questions and communication. Suffice to say, we look forward to never hosting you again.”
This message was unprofessional and uncalled for. My questions were appropriate and respectfully worded. This experience reflects a serious lack of customer service and hospitality standards, and I hope my complaint encourages more respectful communication with future guests.
