Keystone Vacation Rentals - The Village at North Pointe Depoe Bay

Our family just returned from a few days at the Keystone Village at North Pointe condos. What a trip! We saw whales almost daily and the home itself was beautiful and had everything we needed. On a few occasions, we did have questions that the personnel at Keystone quickly helped with. They were very kind and helpful (my wife appreciated it immensely). We hope to return to the area soon.

I love visiting the Oregon coast and staying at a unit with Keystone Vacations made it even better. It was easy to check-in and everything was more than we expected during our stay. Hot tubs overlooking the beach can't be beat. Thank you for the amazing stay.

Nice, comfortable furnishings in this upstairs unit made it a cozy stay even during the rain storms. Loved the simplicity of the decor, especially the line drawings of the cats. The ocean views were the highlight of the stay, of course, especially with the whale sightings & the stormy waves. Very relaxing & lovely stay…thank you!

I booked a stay with this company for my 20th wedding anniversary and was disappointed by the unprofessional and dismissive communication I received before, during, and after our visit. Before our arrival, I sent this polite inquiry: “Hello! My husband and I are looking forward to our visit for our 20th wedding anniversary. Can you please confirm that our dates do not land on a seasonal or holiday rate that will require a 3-night stay, as per stated in your host/HOA rules?” This message was never acknowledged or answered. Closer to our stay, I asked three additional, basic questions: 1. I asked, “Is there an AC unit in this apartment?” The response was robotic and dismissive: “Most homes along the Oregon coast do not have A/C. Believe the temperature last night dropped to 43 degrees.” This reply ignored my concern about daytime heat and didn’t offer helpful guidance. 2. I asked about checkout procedures, since the confirmation email only listed the time. The response was: “There are check out instructions in the Welcome Notebook.” They didn’t say where the notebook was. We found it later on the kitchen counter, which we hadn’t used. 3. Upon arrival, I noticed the pilot light in the fireplace was on and asked if it should be turned off before leaving. That question received a polite, helpful response. I appreciated the professional tone from that particular staff member. However, after submitting my guest review, I received this message: “Jennifer, we tried to be pleasant in our review about you and almost gave you one star due to the ridiculous questions and communication. Suffice to say, we look forward to never hosting you again.” This message was unprofessional and uncalled for. My questions were appropriate and respectfully worded. This experience reflects a serious lack of customer service and hospitality standards, and I hope my complaint encourages more respectful communication with future guests.

We have stayed with Keystone three times now and have had a wonderful time. Normally, I don't post reviews, but happened to notice the Potts (Chris and Jennifer) seemed to be trolling Keystone online and felt that was misleading on their part. Honestly, if you have a concern with a company or staff, talk with them. Posting one star reviews over 'communication' seems disingenuous as you can only communicate my lashing out with one star reviews and long posts about why you are justified.

We had an amazing time during our stay here at the Ocean's Melody vacation home. From watching the whales out on the balcony, walking to Tidal Raves, to swimming in the indoor pool, our stay was fantastic. Every amenity and feature we needed was provided for us and our kids especially loved the game cabinet! The home was extremely clean and someone was taking very good care of it. And we liked the bottle of wine waiting for us! We truly cannot comment about all the great things about our stay at Village at North Pointe. The beds were comfortable, the couch was amazing, the fireplace was cozy, the kitchen had everything we needed, and the laundry room was a huge plus! We will be back!

Great condo. Perfect location. Living room furniture was not very good for relaxing on though. King size bed was very good. Almost a private elevator to the 3rd floor. Got out right at the front door. Kitchen was very nicely appointed. One large bathroom with a jetted tub. Limited access to get in the tub though. Great water pressure for showering. Would be nice to have better outdoor seating and tables. When outside we stood at the railing. We had 3 days of sunshine to start with then 3 days of wind, rain and waves. The last 3 days were the best. Love the stormy weather. Considering the good and not so good, this experience was all 5 stars. This is our second trip to Depoe Bay and will not be our last. Photos of the first sunset and then the waves.

The condo was beautiful and the view was spectacular! We were so close to the ocean, not only could we see whales everyday, at times we could actually hear them spouting from our livingroom with the door open. The kitchen was very well equipped with top quality appliances & kitchenware. We were thrilled to find almost everything we needed when it came time to cook the crabs we caught. The condo was very clean, beautifully decorated, and very inviting. It was an absolutely wonderful experience and made for a dream vacation. Very happy with our choice and would definitely recommend.