KFC

Tonight, I had the worst pickup experience I’ve ever encountered. The employee on duty was extremely rude and unprofessional. When I went to retrieve my order, she asked, “What makes you think you can just grab your order from the pickup station?” I explained that my name was clearly on the bag and there was no staff available to assist customers at the station. Frustrated, I even asked if I should hand the bag back and request it properly, as I was ready to cancel the order altogether. To make matters worse, the chicken wings were cold, and the overall service was unacceptably poor. This level of treatment is disappointing and not what I expect as a paying customer. Please look into this issue.

I have never had a good experience at this store. However, I like KFC and it’s close to my job, so I order here periodically. On Jan 10, 2026, I ordered a chicken sandwich and a Mountain Dew on the app. I specifically did not order sauce as it is likely for multiple stores in the area to run out of sticky chicky sauce and I wanted to avoid paying for them and not getting them. When I got in, I let the cashier know that I had an order pickup and wanted to purchase 4 sticky chicky sauces. The manager then rudely stated that it was $4.50 for 4 sticky chicky sauces. I decided to then order them in the app since I knew they had them. After this interaction, I will not be returning.

I ordered 3 classic chicken sandwiches (that turned out delicious and amazing) and a Large Pepsi from this location via Doordash. The Pepsi arrives looking more like bubbly sweet tea than Pepsi. I dont understand why you would service this drink if it didnt look like it was supposed to... like Pepsi. 😭

Look. I don’t mean to be dramatic, but tonight was the best fast food experience I’ve ever had. The staff was immaculate. I didn’t get any of their names, but whoever worked night shift on August 23, 2025 around 8:30, you are amazing. You guys need a raise immediately, especially the two women at the front desk when I arrived. So sweet. And my food is impeccable I don’t know how it’s so good. Amazing 10/10

I placed an order for pick-up and went through the drive-thru. When I arrived I was told my order would take another 20 minutes, and was instructed to park and come inside to pick it up. Despite receiving an app notification that my food was ready, I was again told inside that it would be another 20 minutes. At this time, we were the only customers present—there was no one inside or in the drive-thru. While we waited, we noticed the employees gathering their belongings and preparing to leave, even though there was still an hour before closing. They repeatedly made comments about wanting to go home, which came across as passive-aggressive and unprofessional. After about 30 minutes, another customer walked in and was not greeted; it took several moments before an employee approached him, and even then the worker’s body language and facial expressions suggested a lack of interest in helping him. Overall, this experience was very disappointing, and I do not plan to return to this location. I understand it was late at night, but that does not excuse disrespectful or dismissive service, and I did not appreciate how the situation was handled.

Probably the worst KFC in Pittsburgh I always feel sick after I eat here they make me wait 30 minutes to an hour just for something that you only take five minutes. I would avoid this KFC. The one in Bellevue is way better.

The chicken buckets are horrible here, don't order anything other a chicken sandwich or sides at this place. They gave me the wrong order multiple times, I ordered honey bbq wings and got the regular. Staff are horrible at customer service, appalled at the quality of this branch.

Normally don't do reviews. But that was the nastiest chicken I've ever had, I had the wings and tenders, I threw it in the trash I looked too far to come back, and the only reason you got us one star was because the lady there was nice. At the window

The food was top shelf, Best chicken sandwich and huge! The Famous Bowl was great and well presented, also almost more than one serving. Real fresh biscuit. Great improvement in this place!

Service was ok. Not fast but not too slow, not super friendly but not rude either. The bad thing was the food. I ordered 10-piece nuggets and got 9-pieces of small bites and crumbs. Two were so small they looked like pieces that had fallen off of a proper sized nugget. I filled out a survey telling management about my order and asked them to contact me but of course got no response.

I want to say that I used to love KFC. I haven't had it for some time and I was looking forward to getting some, especially after trying another brand recently. I wanted to compare the 2. Then I encountered one of the rudest people I have come across in some time. I researched the list of offers that businesses posted about Veteran's Day. KFC was not on my list, but since I was going by, I decided to stop in and check it out. I asked if they had any specials for Veteran's Day. The guy seemed offended that I had even asked. He barked a stern 'no' at me and gave me a sour look. I didn't take offense at the rejection or even the attitude until the next thing happened. Another customer came in and went to orders waiting for pick up. I watched as he barely touched a bag, possibly looking for a name. The guy that worked there lost his mind. He yelled at the guy that he wasn't supposed to touch the orders and pointed out that there were signs posted. He then screamed at the customer to place the bag back in exactly the same position he found it. Not once, but at least twice. The guy was freaking out over a customer touching a take out bag and I felt bad for the customer. There was no reason for that and he hadn't disturbed anything. He merely looked at the outside to, (I assume), look for a name. The guy working there was a control freak and ass umed total authority over anyone entering his kingdom. That he would do this in front of another customer, (me), made this situation even worse. I can't rate the food, but I can rate the customer service. There is none.

If i could rate my experience a 0/5 i would. i ordered off of doordash and made the mistake of not inspecting my food before ingesting it. After eating more than half of my food, i realized that there was MOLD ALL OVER THE SANDWICH BUN!!! i am absolutely HORRIFED. Clearly this establishment doesn't keep track of expiration dates AND don't check the food before they put it out! I can imagine all of the other spoiled food they are serving to their patrons. I AM TRAUMATIZED and will not be back not only to this location but any kfc.

i came here after work thinking bout getting some chicken and boy was i wrong. they yelled at me in the drive thru and forgot my drink and also didn't top off my fries i would not recommend this kfc to anyone terrible

If I could give them -10 I would I have tried this location a few times now and for mobile carry out orders, they just always wing it they don't give a shit they just put wrong pieces in because they figure what are you gonna do you're gonna find out the order is wrong when you get home and nothing you can do about it .... just a bunch of crooks working at this location high on drugs, and always on their phones . All orders so far each order wrong pieces, wrong flavor and whatever you order a family bucket and it's always wrong, they always short cut you get less pieces and the ones you get are wrong. Not going back here again.

Awful service. Waited in line for over 5mins just for them to tell me I need to come inside to place a order. Imbeciles.

I came here today, there was no drive thru service, i waited in the dining room for 15mins with 3people ahead of me no one got waited on and the aGm was disrespectful as ever I ended walkin out but I will corporate. I am a paying customer and I should not treat it like that.

dry chicken like a turkey. I'm not sure how many times my chicken was fried. I should've read the reviews first. The staff was kind though.

Delicious fried chicken and classic chicken burger. The mashed potato is awesome, creamy and healthy. Thank you for giving me a good Christmas Eve with such tasty food.

Absolutely the worst Kfc I have been to... ordered 16 Pc bucket Crispy and Original what I got was old Refried original no crispy! So I ride all the way back waited 20min only to be given wrong order again!! So called took food in back and proceeded to fill other customers with that same chicken I touched also refused to return my refund receipt. She also had the nerve to chrg for couple of pcs Chicken that was eaten only find out it was old and refried the Nerve to make me burn my gas only to end up with no food!!!! Ass Holes Aniyah worst management ever!!!

I went through the drive-thru to order a $30 "fill-up meal," which included 8 pieces of original-recipe chicken, 12 chicken tenders, 4 biscuits, 2 instant mashed potatoes, 1 gravy, and 1 coleslaw. I rate the taste of the chicken 3 stars, which is good enough for me to eat the rest of it later for leftovers. The sides, though, I rate 2 stars, and if my husband does not eat them, then I will throw them away. The employee who took our order was friendly and handed the food to us within a minute or so of payment. The order was accurate.

I've ordered delivery from them 5 or 6 over the last 1&1/2 years via UberEats (generally, it was late summer/early fall 2020, my 1st order). Nothing has ever been missing, food's good, I like their bundle options, and w/ 1 exception it shows up quicker than the Uber estimate. They put your food in a big plastic bag, that's sealed. Inside, there are individual boxes and/or further sealed paper bags. I had a fountain soda (for the 1st time) w/ my order yesterday, it was sealed. So Covid-19 wise, they're doing great. I ate there once in person before a doctors appt at UPMC Shadyside 3-4 yrs ago, I remember it looked clean and I liked the food then. Can't attest to their current dining in situation.

In some ways like all KFCs which would earn it 3 stars, but this one is much better than my home KFCs in WA. Unlike KFCs I have visited recently, this one still makes food that tastes like KFCs of old. No low sodium gravy and chicken. This is the KFC food I grew up with. Yum yum... Eat in moderation... Also they allow substitution of sides on specials unlike my WA KFCs. They did run out of original recipe when I was last there so I had to wait 10 minutes for my 7 piece dark meal order, but the food was piping hot and fresh when it came! Friendly, fast service. KFC's online website has printable coupons nationwide BTW.

I'm not going to go into the food here. I'll be honest. I wanted a quick meal during my lunch break while I was out filling up my gas and not having a lot of time I pulled in here to utilize the drive thru. My luck that day was good as no one else was in like through the drive thru and it looked like at the time of the day no one was really in the dining room. I was in and out of there in less than five minutes. I am not a fan of chicken places as it doesn't always seem appetizing to me. I am always afraid that I am going to get a piece of tendon and that always flips my stomach. However that did not happen this night. For $5, you couldn't beat the deal.

Good quality fast and yummy pilot staff It looks clean Fries and ranches were great, chicken popcorn great

Despite them not getting my order correct after a handful of visits, I still come back to KFC. They've messed up on both large and small orders and it's kind of baffling sometimes and shows a real lack of quality control. It's a shame that I love KFC so much, because this one is cheeks.

We frequent this KFC about once every two months or so as it's in our neighborhood and a nice little walk. Plus who doesn't love the Famous Bowl or pot pie? So yeah, it's a fast food restaurant and we know the quality of food we're getting before walking in the door. I want to post about the quality of service. Each time I am there the workers are so nice. On a visit today the staff working were so incredibly nice and patient as we couldn't decide on our specific orders and what we did and didn't want. People like to complain and see management if they feel slighted in some way. The service we received from two teenage girls was so friendly that it was worth a few minutes to speak with their manager. Typically I'd give 3 stars because as mentioned before the service is always good but the kindness today pushes that to 5 stars.

The worst KFC I ever been to. The fryer oil gotta be 1000 years old and the service is somehow even worse. Awful in every aspect felt sick for so long after eating!!!

I thought I'd try this place out cause sometimes I don't trust reviewers, but this location is terrible. I got a 3 piece chicken tender fill up and my chicken tenders were so small they seemed non-existent. Total waste of money. The staff was nice and they were prompt to replace my mashed potatoes with ones with no gravy, like I asked for when I first ordered, but what kind of chicken tenders are these? Any other KFC I've been to has given me extra tenders when they're this small so that they actually equate to normal sized tenders. Not here. Definitely not coming here again.

The chicken and waffles aren't as good as they are in the south but they were better than I expected. I probably wouldn't eat it again though. Just being honest. Great customer service at this location!

Ordered a chicken sandwich from here and when I got home and unwrapped it there was a huge clump of hair wrapped up with my sandwich. So disgusting. I eat here all the time and now I'm not so sure I'll ever be returning.

I placed an order at this store thru grubhub, it was a $20, the store called said they were out of an item I ordered (1/2 gal sweet tea) mind you they were 40 min from closing so I understand not wanting to brew a fresh batch for such a small amount at closing So I asked what else could I get? The person said lemonade (it wasn't the mgr who called but a crew person) however the mgr was in the background so I asked to speak to him he gets on the phone full of attitude and says I cant get lemonade its $0.70 more and because I already paid he cant charge me. I said your out of tea, you just csnt give me the lemonade for customer satisfaction? He said no I cant! Now I've been managing restaurants for 17yrs and if it were me, I definitely would've made my customer happy to save $20 in revenue So I tell him to have grubhub cancel my order I dont want anything, with more attitude he says "that's fine" and hung up To some it may seem small but I just feel Randy the Kfc manager did not handle the situation professionally at all this is the 3nd to me I've had an issue at this store over something that was easily correctable, I will not use this establishment again

This is the best food I've had in all of my 67 years. Chicken 10/10. Fries 10/10. The only down side is I'm not looking forward to Thanksgiving tomorrow because it's not even going to come close to this. Also, my stomach feels great!

I am honestly surprised by all of the reviews that mention terrible service. The whole reason I wanted to write a review is because of the fast and friendly service that I always receive at this location. Granted, I've never gone inside. But the staff members that I have encountered at the window have always been smiley, friendly, and polite, and I wanted to give them a good review. I prefer this restaurant to others in the area simply for the customer service. I also think the food is pretty good, consistent with other KFC's. I work nearby, so I'll be back!

Stood in front of the line for 25 minutes. No one acknowledged me so I left. Several others behind me left also. Terrible service!!!!!!

Lobby closes at 10pm, and the drive thru closes at 11pm. Arrived at 9:40pm, doors were locked. Tried to walk through the drive thru and they didn't even say that they didn't do walk ups, we gave up on that on our own. Tried politely knocking on the door (in that friendly rap so as not to scare the workers inside), the workers inside /deliberately/ ignored us. They were not open during their stated business hours, AND refused to acknowledge us.

Awful service that is constantly behind. They soften get customers orders wrong as well.

No wonder the rating at this location is so low. I've ordered food there before and substituted items without an issue. I'm allergic to some ingredients in coleslaw and can't eat it. I asked if the one coleslaw could be substituted and they said no. I told them I can't eat it due allergies and they still said no. I am not going to pay for something that I can't eat or even touch due to getting a rash or worse. I will never come back to this KFC again.

This location does not fail to always forget something from my order. Every single time I go just to get, for example, a famous bowl and biscuits, they forget the biscuits. I've ordered cookies before and they forget those too. Every single time and i'm not exaggerating they forget something.

I felt the attitude of the staff could have been a lot better. If I smile at you I would appreciate very much to have a smile returned. I am very smiley person especially when I am in line to order fried chicken but the cashier turned my smile upside down by frowning at me.

I had never gone to KFC before so I thought I would try it out for fun. Very blah tasting crispy chicken to be honest. Not crispy first off and barely any meat on the wing. Can't see myself ever going back.

This store officially shows service time is 10:30am - 10:30pm, but when I was there at 9:50 pm,it's already clospm, If you provide an official service time, then you should always follow it. You cannot close early even just 5 minutes. Holy you closed 40 minutes even more earlier! Your customer drove twenty minutes there but get nothing at your service hour!

Why on earth does everyone have such a terrible attitude! We stopped in for a quick chicken sandwich & some wedges. The girl who waited on us, Monier (?) Brown had an attitude from the moment we walked in. While taking our order she had her eyes rolled up to the ceiling the entire time, tapping her nails on the register! We were so nice & didn't deserve that at all! I ordered food but after hearing & seeing her terrible attitude, Bobby decided not to order. She literally slammed my cup down & then informed us their pop machine wasn't working. We had a choice of sweetened, unsweetened or raspberry tea as well as water. Her attitude was just beyond disgusting & rude!! We ender up asking her name to call corporate. We couldn't find the corporate number & ended up speaking to the shift manager who said there is no corporate number bc they are transitioning (yeah right) . The manager said she would handle it. That didn't seem to change anything because the cashier & her terrible attitude were still at the register representing this store in a terrible way!!! Never again!!

Ew, the food I got was disgusting. Ordered a breast meal. The biscuit was like a rock and the meat was so old and dry it flaked apart like fish. It looked liked they had previously cooked it and then refried it to warm it up. Old nasty overpriced food, fast food in Pittsburgh SUCKS! I'll def loose weight living here.....

Waited in line get my order and left with only half the order, When I came back for the food the order taker accused me of " forgetting the wings" and continued to berate me in front of a line of customers. When I got home and checked my receipt I noticed she didn't use my coupon. Worst customer service ever!!!