KHAITE

I’m extremely disappointed to hear that my personal sales representative and stylist, Bryant, was let go from the Khaite SoHo store. Bryant was truly one of a kind — a visionary stylist with impeccable taste and the ability to make every client feel their absolute best. He embodied everything the Khaite brand stands for. This decision feels misguided and out of touch with what loyal clients value most. Whoever made this call clearly didn’t put the brand or its clientele first. Losing Bryant is a huge loss for Khaite — he is irreplaceable. Again, I visited the boutique today and immediately felt a very toxic atmosphere. From the moment I walked in, no one made eye contact or greeted me. Then, once they realized I might make a purchase, they started following me around the store like shadows. In particular, Manny and the store manager, Ivan, displayed incredibly unprofessional behavior. Ivan, even in the past, never made eye contact and would walk around texting on his phone, showing zero interest in the boutique’s affairs. Now, the environment feels filled with jealousy — not only toward Bryant, who was the heart of that place, but also among themselves. Bryant always set the standard for professionalism and genuine care. He would text clients first thing in the morning with new collections, arrange messenger pickups and deliveries right to the door, understand each client’s personal style, and adapt to their needs. That’s what true customer service looks like — something this team has completely lost. Such attitude and lack of respect are unacceptable for a brand of this reputation. The boutique now feels more like a discount store than a luxury destination. Truly an embarrassment to what should be a respected name.

Great first experience at Khaite. Bryant helped me pick out a stylish belt and was super personable. I’ll be back to see him. The rest of the team was also really warm and welcoming.

I have never been more upset with a purchase in my life. Not only was the $3,000 bag falling apart, but when I sent it for repair it was returned to me wrinkled with the inside lining shredded. This is the second time a piece of clothing has fallen apart almost immediately from them. Do not waste your money, it is low quality with poor craftsmanship.

I love this store and have had several good interactions with sales associates. I read over some of the other reviews and honestly waiting outside for an associate to become available is not uncommon. I was in NYC this week and it was absolutely frigid and I had to wait at several stores. Unfortunately, their have been too many robberies and companies need to ensure the safety of staff and clients.

Like some other posters, I had a strange and off putting experience. The front doorman would not let me into the store even as 2 others exited, said I had to wait for a sales person to come get me. I was wearing a Celine purse, Moncler coat, diamond earrings but apparently did not pass muster. No apology, no time estimate, and it was freezing! Message received — I’ll buy a different designer belt from any one of the many options in the neighborhood and wont come back.

Had a great experience here with the sales associate Bryant who was extremely prompt, kind and attentive. Looking forward to going to the store again soon

Quiet luxury at it's finest. You'll leave with a memorable experience and timeless pieces.

Walked over to the store in Soho to purchase the medium Lotus, which I spotted on line but decided to go in person. Apparently, I did not pass muster, because they did not even allow me to walk into the store!!!! I realize that I was not dressed to the nines on a Sunday afternoon, but how disgusting. Never, ever will I buy anything from you. Plenty of places sell $2500 bags, with a far far better attitude.