M. Julia Petinari
Google
While the hostel’s facilities are good and the location is excellent, our experience was unfortunately ruined by the receptionist who was working on Tuesday 7th afternoon.
When we arrived, we were informed that not only would we not be staying in the same room, but that we would both have to check out and check back in again in the middle of our stay. This meant packing all our things, leaving the room, and being "roomless" for around four hours — even though we were paying for three consecutive nights. Needless to say, this was very inconvenient since we had an early morning (7am) tour the next day.
We found the situation quite unusual, so we asked if there might have been an error in the reservation system. The receptionist responded that this was “very common in hostels.” What followed escalated quickly and became a very unpleasant exchange. He called us inflexible, questioned whether we had ever stayed in a hostel before (I’ve been staying in hostels since I was 18 and I’m 36 now), and even asked personal questions like “what do you do for work?”, also he stated that "they assume we would use those 4 hours to explore the city, not sleep." He tried to have us go round the desk and "organize" the rooms ourselves. His tone throughout was arrogant and condescending, even after we had already accepted the situation, and said SEVERAL TIMES: "It's OK, just give us the rooms, because we need to leave in a few minutes" — it genuinely felt like he wanted to pick a fight.
It wasn’t until we told him he was being rude that he finally stopped arguing. Because of this incident, we had to rush to accommodate in the rooms and ended up missing the first part of a tour we had already booked for the day.
We were really excited about visiting Edinburgh, but this experience completely spoiled the beginning of our stay.