Kigali Marriott Hotel

My 30-day stay at the Kigali Marriott Hotel was a truly enjoyable experience. The combination of luxurious accommodations, delicious food, and great service made it a memorable stay. I would recommend this hotel to both business and leisure travelers visiting Rwanda.

We came to this luxury Marriott hotel on our way to the Virunga Mountain, Gorillaz, golden monkeys volcano experience. We were so delighted to find such a beautiful hotel with such beautiful employees that were so kind and loving.|The room was quite comfortable. The beds were great. Air conditioning was wonderful. The cappuccinos in the restaurant and executive lounge because I’m platinum were amazing. The executive lounge had all day food. It was incredible and delicious! Everyone in the executive lounge was so kind and helpful and friendly.|The restaurant was beautiful buffet breakfast with so many different options and an egg bar, which I love to get my scrambled eggs with vegetables and butter. They even had fresh pineapple juice, which I think is the best I’ve ever had.|The spa was beautiful unfortunately the steam room was broken during our stay. However, it was serendipitous to have a spa.|Florentine helped out so much with our room situation. We needed more pillows and she was so kind with such a beautiful smile.|It was so nice to have the employees recognize us when we came back four days later and say hi and greet us so kindly! I highly recommend this hotel for your stay in Kigali Rwanda! And I highly recommend Rwanda for your next adventure

We stayed here for 4 nights, i recommend this hotel highly the rooms are nice and clean. The breakfast is superior with very kindly staff special thanks to Andrew for his trip advise. The menu’s in the restaurant for lunch and diner are very good! We are leaving with a special place for Kigali in our heart.

I recently stayed at the Marriott Hotel and was thoroughly impressed with the majority of my experience. The ambiance, decor, and amenities truly exuded the luxury one would expect from a five-star establishment. The highlight of my stay was the exceptional staff, who consistently went above and beyond to make my experience comfortable and memorable. Their professionalism and dedication to excellent service were truly commendable. However, I encountered an aspect that was unexpectedly disappointing and, frankly, detracted from the otherwise impeccable standards upheld by the hotel. While visiting the B1 food court, I sat next to a small island stand that appeared visibly deteriorated. The black finish was chipped and worn, making it look shabby and unkempt—quite a surprising oversight in an otherwise beautifully maintained property. For a hotel of Marriott's caliber, this kind of wear and tear seems out of place and detracts from the upscale ambiance that guests expect. I believe that maintaining every aspect of the hotel to the highest standards is essential to ensure guests enjoy a consistently luxurious experience in line with a five-star reputation. I hope that the hotel management will address this issue promptly to prevent future guests from having a similar experience. Aside from this isolated concern, I must commend the hotel for its outstanding quality in all other respects, especially the warmth and efficiency of the staff

Great hotel. I particularly enjoyed the executive Lounge access. There was a wide selection of foods and very comfortable. Staff were really helpful. Only problem with the executive Lounge is the coffee machine was constantly under maintenance every morning. The room is fantastic, clean and modern. Good water pressure.

I am coming to Kigali for the past 10 years. I always make a stop to visit Marriott for coffee, food and use of swimming pool. But recent incident really became frustrating. On January 4, 2025 I came to use swimming pool in the morning. The guy who worked there as pool attendant asked me if I paid for pool. I told him I would pay on my way out as I wanted to relax, order food and use sauna. After I had lunch I called waiter to pay my bill. The pool attendant immediately approached to me and asked if I paid for the pool, all over again. I told him that I would pay after I leave. I went to use sauna and he followed me and started pretending that he is doing something there but kept his eyes on me, watching. I did not feel right or comfortable that someone constantly following me, something that never happened to me before. After I used sauna, took shower, I went to the reception by massage area to pay for swimming pool. After I paid I exited Marriott and I see the same guy, pool attendant standing outside of the hotel, waiting for me and as soon as I started to leave he run to me again and asked if I paid for swimming pool. This really got me mad. I looked at him and I said that this behavior is unprofessional and rue, following me in every corner like I was stealing something and I told him to stop. I had to show him receipt of payment but even after this he was asking where I made the payment. This is the most absurd and horrible service I ever had while visiting Marriott. No employee should follow customers and make them feel uncomfortable

A very nice hotel with everything you need. The security is top although it is not really needed as the area is very safe. The staff is one of the friendliest I have ever seen. All round a great experience.

Marriott gives you an experience. A calming environment that allows you focus on your business meetings while being well catered for. I enjoyed the gym the most as there is a dedicated gym guide to ensure the right experience. The Sauna is a good way to close the day. Oh, I didn't mention the variety in the meals available for breakfast. Overall, I am glad I stayed at Marriott.