Kigali Marriott Hotel

Went for a simple lunch at the Italian restaurant. The food was tasty, fresh, and nicely presented. The atmosphere was relaxed, which made it a pleasant break in the day. Service was really excellent – friendly and attentive without being pushy. Special thanks to Sereine for making the experience even better.

The hotel is very nice and the staff were very professional and accommodating. I spent a lot of time in the Executive Lounge, and the staff in there was exceptional, especially Angel, Clenie and my new friend Vianney, along with Edidia and Enock. They all know how to make you feel welcome.

Dear Marriott Kigali Management,||I recently recommended five of my guests to book with your hotel, and together we reserved a total of five rooms for several days. While some aspects of the stay were satisfactory, I feel it is important to share a few concerns regarding the service and the overall experience.||Firstly, we encountered repeated delays with room service, which impacted our comfort. Additionally, the behaviour of some lobby staff was unsettling several team members stared at us in a manner that felt intrusive and uncomfortable. Despite this, no one offered assistance or even broke eye contact, to the extent that I had to ask what they were looking at.||My main concern, however, occurred during check-out. Some of our group had early morning flights and checked out before the rest of us. Despite this, staff began knocking on our door well before the official check-out time, demanding that we also leave. I attempted to explain that just because some members of our group had left early, it did not mean the rest of us should be forced to check out prematurely.||The situation escalated unnecessarily when a manager entered the room and stated that if I didn’t comply, security was waiting outside to remove me. I was shocked by the aggressive approach and lack of professionalism. To avoid further confrontation, I checked out early, although it left a very poor impression.||As someone who brought business to your hotel, I was extremely disappointed by how I was treated. I strongly urge you to offer the same level of courtesy and respect to local guests as you do to international visitors. Every guest deserves to feel welcomed and valued, regardless of their background.||I hope you will take this feedback seriously and work towards improving your service and staff training.

From the moment we walked through the Marriott doors we were treated like royalty. The staff was outstanding and very attentive. The whole hotel was spotless. I highly recommend this hotel. Jonathan at the front desk was so kind and helpful.

I went for the Special Convention of Jehovah’s Witnesses in Kigali Rwanda, August 2025. The service at the Marriott was amazing! I want to give a special shout out to Belinda and Aisha from reception/guest relations. Also the staff who served breakfast every morning at Soko. Hi Sandrine! Thank you everyone who made our stay wonderful!

I love staying at this property! The Executive Lounge is fantastic and the service is really great. Especially my interaction with Clenie, she was very attentive, friendly and went out of her way to help me!

We have stayed in Marriotts all over the world for the last 40 years. The Kigali Marriott is our new favorite! That is not what we we’re necessarily expecting, but the lovely room, perfect bed and shower, absolutely incredible food and above the staff made it easy to give a five star review - from Aisha and Innocent on the desk, to Joseph on our floor, everyone we dealt with was kind, helpful, and genuinely caring. We LOVE this Marriott!

I had a business meeting to attend in Kigali Rwanda last month in July and I booked a room at Marriott Kigali. So, when I arrived at the hotel, I noticed that my luggage was missing, and I couldn't think of away forward since the luggage contained some important documents I was going to use in the meeting, I got stranded but thanks to Aishah the kind soul who checked me in. She helped me to contact people at the airport and I got my luggage. Aisha my dear, you're such a sweetheart. Thanks for being nice lady.