Kigali Serena Hotel

Fantastic Stay At Serena Kigali! The hotel is beautifully decorated, with interiors that are a pleasure to the eyes. Its location is excellent, the rooms are wide and elegant, and the atmosphere is calm and serene. The staff were warm and welcoming, and Jackson at the breakfast restaurant offered outstanding service that made mornings special. It was truly a fantastic stay, and I look forward to coming back.

We only stayed here one night, but we were pretty impressed. Large, clean, comfy room. Friendly and helpful staff. We ate at the buffet restaurant for dinner and breakfast. All great. The pool reminds me of Honolulu. This is Kigali?

Nice hotel and centrally located in Kigali. Clean and cosy room, decor is a bit dated. Breakfast spread is good and the service is excellent.

We checked in to the hotel and our name was misspelled on the hotel manifest. My room key didn’t work and I went to the front desk with a Picture of my passport . It took a manager to figure out I was the same person on the manifest and this took 15 minutes. The room overlooked the pool and people were noisy until 3 and loud music started at 5. Every time my wife or I killed a mosquito several more buzzed in our ears. This lasted from 1 am on. Breakfast was good. The hotel was nice but the bugs, the noise and the front desk confusion made the stay 5/10.

I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional.The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers.While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience.In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.

We really enjoyed our stay. The rooms were large and quiet. The staff was lovely and great buffet meals with fabulous pool side restaurant and fitness center.

A fantastic hotel with great amenities. Be sure to use the beautiful pool, jacuzzi, steam room, and sauna, which are included in your stay! The staff was kind and accommodating.

This place is a Shangri-la amongst the hustle-bustle of Kigali. Rooms are spacious, the food is very good (especially the Indian cuisine), the services (like massage, haircut, and pedicure) are excellent, and the view of the pool and garden is lovely. We really enjoyed our stay!