Kigali Serena Hotel

Outstanding hotel with an elegant vibe. Tastefully furnished and relaxing feel. Since the hotel was included as part of our safari package, having a driver transport from the airport to the hotel was convenient. The rooms were comfortable, clean and well furnished. I loved the optional buffet restaurant which offered a varied menu and different theme nights. My stay was short so I didn't indulge in the pool, spa or gym but they looked very inviting. All in all, it was an excellent experience. Since my stay was part of a package, it may not fit into everyone's budget, but worth the indulge.

Location was exquisite. Walking around was excellent. Superb room. Mostly courteous, a few with stone face (security) and potentially unhappy faces in some stations (concierge and bellboys). Cleanliness is top notch, the bathrooms show the ageing facility and could do with bidets, the room furniture is excellent. TV channels are limited, could improve with International News & Business channels. But the internet is great so one can find what they want on YouTube. The food was great! The fruit basket in the room even better.

The Serena Kigali Hotel — and Kigali itself — was a wonderful surprise. The service was impeccable, the food outstanding, and the hotel exceptionally well-managed and beautifully maintained. The ambience is elegant, and the staff carry themselves with a quiet, dignified professionalism. ||It is so relaxing in a tropical garden environment.||It is a distinctly five-star hotel. I only wish international hotel chains would send their staff here for a few weeks of training — they would learn what true hospitality and proper hotel management look like.

Kigali Serena Hotel is a 5-star luxury hotel located in the heart of Kigali, known for its blend of modern comfort and Rwandan cultural style. Its design features local art, a beautiful granite-columned atrium, and warm, elegant interiors. The hotel offers around 148 rooms and suites, all equipped with essentials like air-conditioning, free WiFi, flat-screen TVs, minibars, and comfortable bathrooms. Many rooms overlook the pool or lush gardens, creating a calm atmosphere despite being in the city center. Guests can dine at the Milima Restaurant, which serves buffet and à-la-carte meals, or relax at Sokoni Café & Bar, a casual spot near the pool. The hotel’s outdoor swimming pool is surrounded by tropical gardens, offering a peaceful place to unwind. Its Maisha Spa and Health Club provides massages, beauty treatments, and a well-equipped gym for fitness lovers. Kigali Serena is also a major conference destination, featuring meeting rooms, a large ballroom, and a 500-seat auditorium, making it popular for business events. Overall, it’s ideal for travelers who want luxury, convenience, and a touch of Rwandan culture all in one comfortable and secure environment.

This is my first time staying at the Serena Hotel in Kigali. I usually stay at the same hotel, which I have been going to since 2018. My Rwandan business partner recommended this hotel to me. I was pleasantly surprised and delighted to spend my business trip here. The service is excellent, the hotel is spotlessly clean, and the staff are highly professional. They knew how to do their job well, so I didn't have to ask for anything. This is very important when we're on a business trip, as we need to focus on our work objectives while feeling relaxed and comfortable. The Serena Hotel is really the place to stay. |Thank you all ! 🙏🙏🙏

We previously gave a one-star review to Serena Hotel Kigali after a bad experience we encountered at this hotel for our first visit(air con and door lock issues) but would like to change it to a five star review because of the professional way the staff addressed and handled this issue. Serena Hotel Kigali indeed proved to be a 5 star hotel and Brian made the whole process smooth. Kuddos to him! We definitely recommend Serena Hotel Kigali as we really enjoyed our second stay there.

I stayed at Kigali Serena Hotel during my visit and found it to be a comfortable, elegant property that lives up to its reputation. The location is excellent — close to key parts of the city yet calm and secure. The lobby and pool area have a pleasant, welcoming vibe, and the staff are consistently courteous and responsive. The breakfast buffet had good variety, and the rooms were well-maintained, with everything working smoothly. That said, it’s more of a classic five-star experience than a modern one — so if you’re expecting something very contemporary or boutique, you might find it slightly conventional. It’s also on the pricier side, but the service quality and overall atmosphere make it worthwhile for business travellers or anyone looking for a relaxed, dependable stay in Kigali.

I really loved the place and their service on new years night… and special thanks to Mrs Agnes U who was in charge of the night, she truly was the best person to ever do such good service. Thank u