Kigali Serena Hotel

Definitely more business than cultural. Still very comfortable, very quiet a/c, and rooms with decks out to a beautiful central pool. The breakfast buffet has everything!! The staff were very helpful and efficient. Make sure to put out a Do Not Disturb as housekeeping likes to get an early start.

The cleanliness and service at this hotel are truly exceptional. I felt both at home and treated with the utmost care, just like family! The spacious room provided comfort beyond expectation, and every request was met with prompt and high-quality service. The hotel menu offers a wide selection of fresh, delicious meals at an impressively affordable rate for a five-star establishment. Having stayed at Serena with my family on three previous visits to Rwanda, my latest experience reaffirmed my choice. Without a doubt, I will be returning.

The buffet: I told the male manager there was a cockroach 🪳 at the salad bar area and he rudely gaslighted me to think I saw something else. The server Esther was also very rude towards me when I asked for ice and rolled her eyes on me. Food was 6/10 Staff 1/10 I am a regular here and always loved their food but this Sunday brunch was over priced (55000 rwf) with food that was not tasty nor well presented. Its so disappointing to be treated like that and also sad to give one star.

Let me tell you , Serena has lost its flair! The place is so unappealing , shower that doesn’t work, services that are poor and unfortunately the staff are kind but don’t know anything ! The rooms have a sewer smell that they cannot do anything about. The facility is run down. I think it’s great for conferences but to enjoy the hotel as a traveler you will be wasting your money. It’s highly priced with nothing to show for it :( The staff at the spa is rude 😭 ah what a nightmare! We had to check out early and go to another hotel! Wi-fi doesn’t work.

A Delightful Stay in a Well-Maintained Hotel I enjoyed my stay at this incredibly well-maintained facility. The rooms were clean, and the staff were exceptionally friendly. The balcony was a personal favorite, offering a wonderful space to relax. The bathrooms were spacious and spotless, with clean sheets and towels adding to the comfort. the lamb chops are a must try —they were absolutely delicious!

High end hotel and conference. Price set for western travelers. Facility is very nice. Food served on-site expensive but excellent. Attached conference center can hold hundreds.

Aircon in room not blowing cold. Second stay in a row with the same issue. No plug in basin. Seems maintenance of rooms has dropped off. Wall plugs are faulty (worn) plugs won’t stay on. Stayed in room 220.

Our stay at the Kigali Serena Hotel was fantastic. Both dinner and the breakfast buffet at the restaurant were excellent. The accommodations were spacious and comfortable. The team provided wonderful service and we loved the surprise rose petals in our room for our honeymoon. Having access to the pool and spa facilities was a great bonus after long overseas travel. Would highly recommend!