Haojun C.
Google
I was seriously insulted by a conductor. He asked “are you stupid”, and I was shocked that tourists could be treated in such a rude way at this famous spot:
Me and my friend followed the crowd walking onto a narrow stair without knowing that it is leading us to the ticket office. We do not have enough time to visit, so we decided to exit.
But one old conductor talked rudely to us. He blocked us from leaving without explaining, also blocking other tourists from entering the reception, leaving them on very narrow stairs, which is very dangerous.
He was in a bad emotional condition, and I was worried that other tourists may fall off the stairs because of his behavior. Finally, I paid the ticket without even entering the museum.
This shows that there is still room for improvement on the management here, as this attraction should be a symbol of Rotterdam.
The horrible personal experience does not make the building less worthy of visiting, but his disgraceful behavior shames the great design.