Tasha C.
Yelp
Extremely disappointed staff does not answer the phone doesn't matter if you call 1 or 10 times then you go to the desk and see that there is no one there. I came back to my room, one of the maintenance and the person staying in the next room over were in my room as my door was squeaky, and they had complained about the door, so somebody that was not even staying in my room was allowed in my room with maintenance while they were fixing my door, which I find highly unprofessional, and a huge security risk. The webpage as well as flyers it shows and previous years that we've attended it allows you to have campfires to be had at the main fire pit which is also a source to cook food, midway through our trip we were approached by a manager, instructing us to immediately put out our fire as we were not allowed to have fires, however, there was not a fire ban in effect even though staff, each night have been providing us with wood to have a fire to cook our food on, which is so shocking when there is a grill right beside the fire pit to go on top to cook food on. This is highly disappointing , which in turn caused us to purchase food and our food to spoil, which was completely out of our budget and the food that we did purchase was burnt nachos small to go portion it was absolutely ridiculous When booking the room, a campfire was a part of the expectation and experience. Our last night there I was looking out of my room, and I noticed that people were having a fire. However, I was extremely upset that we were banned from even being over there. I did not attend I was in utter shock that it was allowed after we were told that it was not acceptable. I had my child with me and they were crying that we weren't able to have a fire when we had planned and came all this way to have a fun experience and it was kiboshed. I have had multiple charges come out of my account and back into my account. None of the staff seem to know what they were doing everyone says that they are understaffed, and nobody even walks around with a smile on their face, paying that kind of money you expect exceptional service, while getting food in the carrousel room the servers in there did not even come to our tables to take our order I can see if it was busy or somebody else was in there. She was minding the bar however, there was not a single other guest in there we had a large group, including many elderly people. She refused to come to our table to take our orders and when our food came It was sitting on the bar and I walked up and I said, should I just come and deliver this to the tables she said yes. She did not have a single guest other than us in the bar to tend to she just choose to not serve us.
When it's cold and rainy, it would be nice to be able to hang out in the games room. However, the majority of the games are missing pieces or broken again when you're spending that kind of money they should update the games room a little bit more especially if you're going to be serving families
. The showers did not even close properly in the guest suites which causes water to pool on the floor, which is a huge slipping hazard.
The Killarney Mountain Lodge is absolutely beautiful. However, your after year more occurrences seem to be happening. Staff does not seem to care or be courteous to guests. They're rude, this year alone I have attended the lodge twice this has been a huge expenditure, and I will gladly spend the money if all the services are upheld but unfortunately this has not been the case. I do want to note there is a middle aged pool woman that was very kind every morning she greeted us and was kind that was the ONLY staff member that was wonderful.
