Killington Mountain Lodge, Tapestry Collection by Hilton

My husband and I had a wonderful stay at this resort. The room was beautiful decorated. The bed was incredibly comfortable, and it was very well appointed with a refrigerator freezer microwave and a safe. But what we enjoyed the most was the staff members at the property. It ran like a well oiled machine. Everyone there could not do enough for us and always with a smile. A special recognition to Amber she always spoke positively about anything and anyone at the property. She should be Hilton’s brand ambassador. She is so well spoken and diplomatic. That is a testament to her supervisor Shannon, who also went above and beyond to make her guests comfortable. Tracy, at the front desk, checked in with us several times to make sure we were comfortable and Johanna made sure our room was spotless and cleaned on a timely basis. We look forward to returning in the future.

Staff was great, beds very comfortable, I love the decore felt cozy. The pool table, board games were great. I am over all happy with my stay. Reason it is not a five, the bathroom door in our room did not shut, we noticed the windows are really dirty. Hot tub was great, but there were so many dead insects in it, I think it should he skimmed out twice daily. It doesn't make sense why you charge your guests 10.00 a day to park. We are staying at your hotel, you are not in a big city that provides public transportation so the only way to really get there is to drive, and we are forced to pay to park. The parking charge is the reason for the 3.

We had a wonderful stay at Killington Mountain Lodge. The staff was very friendly, supportive and helpful! Adrien and Marta were there whenever we needed anything in our room. Wilfred was a fantastic bartender and had very good conversations. Jeff was great at keeping the building going and giving great advice on where to go and what to do! Sarah, Antoinette and Alex were fantastic at the front desk, very attentive and helpful! Amber was also very helpful and gave great advice on places to go. Overall a comfortable and friendly environment!

Friendly staff, that’s about it. There is no pool, what you see in the picture is a jacuzzi with a fire pit that is never on. Also, is that the designated smoking area? People seem to think so. A $10/day parking fee, ridiculous for this area. Renovations underway but it doesn’t look like our room was completely done or that was a lousy job. Breakfast on Sunday at the “restaurant” was chaotic and definitely nothing fresh. The server was very nice and attentive. Scrambled eggs out of a bag, mushy pancakes, nothing fresh. During the week breakfast is at the Starbucks coffee stand at the lobby, sandwiches tasted better but at 8am there was only a few left. No one knew about the so called movie room. For the price, please stay somewhere else, not worth it for the summer at least. I’m done with Hilton.

This was a great hotel even with being under construction. All of the staff were very friendly and helpful. We had issues that came up with our rooms throughout our stay but they were immediately addressed. I really appreciated Alex he was always so pleasant patient and willing to help. He was very knowledgeable and attentive. He did everything he could to make sure he could fix the issues. Jeff made sure the issues were corrected as quickly and efficiently as possible. Tracey was so helpful and friendly. Will was an excellent bartender and waiter. He made our dining experience enjoyable. They all always gave 5 star service throughout our staff. I want to thank the manager who was off duty but spoke with me about all of my concerns and showed how much she cared about the hotel and staff.

I have stayed here twice and both times were a disappointment that was not entirely the hotels fault. The first time was not long after record flooding had destroyed part of the area. I understand that they need to be open to make money. But they should have delayed the opening until they were fully operational. The last time I stayed there was just as bad but how the situation was handled made it even worse. I booked our room with points, 90,000 points, for two nights. We get there and there is a huge party of kids at the hot tubs drinking and having a good time. Our room overlooks this area so we had to deal with the noise, which wasn’t an issue until the staff had enough and kicked everyone out. Then came the yelling and cursing with security having to get involved. No big deal, it is a ski weekend after all. Then morning comes and the power is out. We wake up freezing because there is no heat or running water. We make our way downstairs and it is chaos in the dark. The staff is trying to put out what they can for breakfast for the guests while working with flashlights. They honestly did the best they could. But, we were not going to stay where we couldn’t warm up or shower. We asked if we could check out and they said that it would t be a problem. The person behind the desk wrote everyone’s names down who were checking out and said we would get refunded when their system came back online. Well after multiple emails with the hotel and Hilton directly I have still not had my points refunded. They refunded my parking fees and taxes but not the points. Both sides claim there is nothing that can be done and I am out 45,000 points. If you are a Hilton rewards member, be very careful where you spend those points. The Tapestry collection by Hilton will not honor a refund no matter who you talk to or how many emails you send. I will not be staying here again.

Location is great but the hotel is in desperate need of renovation. The rooms are lower level then motel 6 rooms. Pretty gross. The beds are comfortable but that's the ONLY plus. I will not stay here again. Not what I expected from a Hilton. They need to bomb this thing and rebuild. The carpet and furniture is gross. Bathroom isn't terrible. I'm going to add one more thing, the staff is VERY nice and accommodating. They did try to make things right but unfortunately my experience with cleanliness just wasnt good and that is one of the most important things to me in a hotel stay.

I had a wonderful experience thanks to the outstanding service from Wilfredo and the delicious food prepared by Carolina. Wilfredo was incredibly attentive, friendly, and professional—he made us feel right at home. Every interaction was warm and genuine. The meals were absolutely fantastic, and you could truly taste the care and skill that Carolina puts into her cooking. Together, they made our stay even more memorable. Thank you both for such great hospitality!

I read the reviews for this property as we were en route to stay there, because my Husband booked it and not me, so I was dreading the stay. I was actually pleasantly surprised. Yes, there is wear and tear in the rooms and they could use some updating for stains that won't clean anymore, but they were also spacious and quiet. The beds were comfortable and the linens were clean and fresh looking. They did forget to put towels in one of the rooms, but promptly provided some on request. The staff we encountered were all kind and the property had a nice ski-lodge feel. Other guests seemed to be really enjoying the community game room and very large hot tub. We would stay here again.

I would highly recommend staying here, Joshua and Alex helping me so early in the morning right after a long journey,we appreciate them and all they have done for us, very kind people. Lovely people and lovely place

Very misleading no pool but theres plenty of pictures of pools! Very disappointing since was bringing toddler to swim! But the "lady flat out suggested a hot tub while holding my 1 year old like really?! Check in and they tell me room is ready and not ready get in and told no crib but again states they give you cribs! They gave me a broken pack and play for my toddler! I have stayed at Killington enough snowboarding and wish I looked more into reviews for this place! Only pro was the bed was comfortable.

What a horror show. We check in and try to take a shower -- ice cold water. I call the front desk and am told hot water is out but we are working on it. Why no tell me this when I checked in? This is fixed by 9pm at night, good. Told I would be given a room credit for the inconvenience, good. Bad that when I checked out because I booked thru expedia I had to call expedia then if they call the hotel maybe they agree to a credit. What nonsense. Also, two bath towels to a room, so one a piece? For a Hilton? Next the room thermostat is locked down. You cannot change the temperature? Better accommodations at Motel 6 than this place. Very disappointed and the front desk staff was totally not helpful. Do not stay here, please.

Hmm, maybe we are insufficiently discriminating, but we quite enjoyed our stay at KML, unlike many other reviewers, it seems: What we loved: - The pup-friendly policies and staff; - Proximity to Killington for skiing; - Chic decor and fireplaces; - The 20-person large, outdoor hot tub; - Pleasant common areas and bar where children, dogs and adults could gather comfortably; - Comfortable beds; - Either excellent sound proofing or great neighbors during our visit as we heard nary a peep at night; and - Proximity to fairly good restaurants and bakeries, and even a small grocery / "beer cave" down the road. If you're willing to drive, there's far more variety to be had in nearby Rutland. We were sad that the indoor pool was closed and that a fairly basic breakfast was $25 extra per adult (something less than that for children). There is a small Starbucks stand and tiny market downstairs in the lobby, though, and a great bakery just a quarter of a mile away. There were effective blackout curtains in our windows / door to the balcony, which could theoretically allow you to sleep in. But given that we were traveling with our pup, the moment the kitchen began frying up bacon in the morning, the doggie alarm clock had us up. (Bacon = puppy drool / face licking / tail thumping = early mornings at the ski mountain.) The exercise room is small with just two treadmills and some other miscellaneous equipment (bikes?). This gave us an excellent excuse not to exercise. Note: They may be understaffed right now. We had cleaning service on one day of our stay, but not on the others, though we were out of the room from 8 a.m. until 5 p.m. or so each day. This wasn't a huge deal for us, but I suspect it may be an issue for some others.

Killington Mountain Lodge, Time there was 6 days in April. We checked in late Saturday afternoon after a 10 hour drive from Baltimore. And keep in mind too that we had a little dog in tow too. Now please keep in mind that before we headed to KML, I looked at the reviews for this 3-star lodge and there were many mixed reviews. Enough mixed reviews/opinions that I planned accordingly to bring our own water, our own sheets/pillow, I mean we were prepped for any of the conditions the reviewers cited. We parked the car in the parking lot, although it had snowed LOTS recently, the lot was cleared! We parked easily enough and checked in at the front desk where we were greeted nicely by an individual who checked us in smoothly enough. So far, so good. We made it to our room and quickly unloaded and inspected the place. Sheets clean and crisp, the pillows fluffy and clean, the bathroom sparkling! Even had the little complimentary soaps and lotions. Big televisions in each room, with select networks available too. Netflix, ESPN, you get the idea. Free Wi-Fi, easy to connect and actually stays connected for the duration you're in the building (unlike other places) and the balcony (we were on the top, third floor) was nice too although we were on the corner facing the road so the view was so-so. Oh I gotta mention, the heat and air unit worked amazing for our whole stay! Unlike other places that take forever to cool the place down or heat it up. And the time we were there the temps got as cold as 20 something at night, to 60 something in the days, so we needed both heat and AC! lol. We unloaded and started to consider dinner. They have a bar and a grill/restaurant there, so of course we opted to get some food. And the food was good. The Chef was rather personable as were the bartenders too. The food was good... and the drinks were on-point too (White Russian, Whiskey sour for me, a Shirley Temple for the wife). I think the first night we had pasta & marinara. And the view from the bar to the steam from the hot tub, and beyond that a nice view of a golf course that is behind the Lodge. So far, I have found that the negative reviews were way off, but in their defense, Between Aug '23 and maybe Feb '24 this place was in transition (Hilton, I think, took 'em over and started fixing the place up). Throughout the next 5 days we fould consistency at this place. The people were friendly (Eddie, the dog, pretty much adopted most of the crew there lol) and we chatted it up here and there. The Chef went out of his way to help with a special request too, without a single grumble or complaint. The housecleaning crew, you always saw them busy from one point to another, but not quite busy enough to say Hello. They have a breakfast buffet that cost I think $25... sign posted at the front door so you're not caught off guard. I did not care for the buffet though as it was too limited for the price. That is negative 1 or like 4 negatives... 1: buffet, meh. 2: only one elevator (they have a second but I think it's more for cleaning crew) 3: really need to re-stripe the parking lot to see parking lanes 4: No closets in the room (no seriously, lol). So as not to ramble much more, food was really good (definitely a meat place (Steak, prime rib) but also veggie availability too), availability and consistency spot on with the whole crew, cleanliness aces, Starbucks in the lobby (limited hours) and some great restaurants and such in the area from steak, to Tapas, to chicken, and even a nice store at the bottom of the hill that has a deli, bakery and is an actual small grocery store and the prices decent. Beds were sssooo comfy as was the blankets & pillows, the walls are thick (didn't hear the neighbors or the street noise). It's a nice place to stay, don't let the negative reviews scare you away.

We ended up here when there was an emergency at our Hampton Inn in Rutland forcing everyone to evacuate overnight. (Aside from this emergency - which was NOT created by the hotel - everything about the HI was superior to this Tapestry). So we checked in late (close to 11pm) with nothing but the clothes on our backs. I will say the hotel was able to provide us with toothbrushes/toothpaste which is probably the last positive thing I will be able to say. We ended up in a 2 bedroom room. When you first enter the room there is a rather large but doorless closet.....guess it would have sufficed had we had anything to hang but it was oddly painted an obnoxious hot pink color that you couldn't get away from. In the main bedroom area there was the standard bed, desk, desk chair etc. The main issue was the curtains which where the type the pull side to side. Except they didn't close fully because the curtain rod was much shorter than the window. Not just a hair.....I mean several inches. There was a balcony that faced the main street & part of the parking lot and was really too narrow to be useful. The second bedroom had no door. Just a very thin (you could easily see thru it esp with lights on in the evening) curtain covering the door. It was inside mounted in the door frame so there was a tiny gap on either side of the curtain which let light in. But mostly was the length of the curtain. It came only to about my knees at most leaving a huge gap at the bottom of the curtain. There would be zero privacy in this room so be forewarned. The bathroom seemed clean enough and was pretty standard. There was also a mini fridge and microwave but we didn't use them. If the room weren't bad enough, breakfast was just an insult. It is $25 per person for a buffet (no option for a cooked breakfast). We had the exact same breakfast at the Hampton Inn for free!! And, there was NO service. You seat yourself and there is a little table where you "pay" by signing a little sip of paper they leave there for your "convenience". There was at some point a "hostess" who did absolutely nothing except chat with some guy who apparently worked at the hotel someplace as he had the same style name badge. Not when someone came out from the kitchen to check on the food nor when some admin type came thru (more on that in a moment) nor when some guests came in to eat did they even for one second pause their conversation. As for the admin guy (I'm guessing by his clothing and demeanor on that).......he came thru with a huge (I mean 60+ oz) coffee mug and filled it from the guest coffee urn, fully depleting it (and not bothering to tell anyone he ran it dry). When I went to refill our coffee cups there was not one drop. I had the nerve to ask the "hostess" if we might get some more coffee and her response was that I should go downstairs to the Starbucks and get more there!!!!! And by the way there was only regular coffee (no decaf and no hot water that I could find). All in all one of the worst Hilton experiences we have ever had. And this location has such potential to be something special.

Thank you Joe for making accommodations for the Harley's in your ski locker rooms! Maybe next time the pool could be open..... :)

Decent sized hotel right next to Killington ski area. There's nothing special about the rooms or amenities, the proximity to the mountain is the draw. We went in February of 2022, so I'm going to give them a pass of being lightly staffed. Half the time I went by the front desk I had to wait for someone to notice me. The restaurant and bar were closed and there was no maid service in the rooms. All of this was during peak season. They have a large outdoor hot tub that was open and I was glad for the relief of sorely worked legs after a day of skiing. The indoor pool was closed and drained as many other hotels during the pandemic. I'd guess about 2/3rds of rooms have balconies but calling them balconies is a bit grandiose. They're more like walkways about 4 feet wide that just about fit a chair. It's not a bad place, but next time I'll look around to see if there are better alternatives.

I stayed at this hotel in September 2022. The rooms were dirty, water undrinkable, and bedding insufficient. Hope they've gotten better since last year.

The toilet looks clean this year. Looks like they just did a remodel. Also no more warning for you must brush teeth with bottled water. Front desk is staffed with two people.

Disgusting, dirty, no food, no water in room ( that's right hotel does not recommend drinking the water; have to use bottled water. Shocking . DO NOT STAY HERE, you will be sorry if you do

My family and I had wonderful stay! It's very close to the mountains, less than 3 min drive but the best thing about the Killington Mountain Lodge is the employees, specially Josh at the Front Desk. He totally made our stay top notch! Thank you so much for everything! We will be back!

My girlfriend and I booked a reservation to stay here and were told at the front desk upon arrival after a weather delay that they had cancelled our booking. We called many times the night before to inquire about the reservation, but the phones were left unanswered, they did not even have an option to leave a message. We were told that day we would be able to get a refund but this has been anything but true. The hotel seldom answered calls and would be completely unclear with my girlfriend about whom she needed to contact, since this was a Booking reservation. The booking was made in February, and we are still dealing with this in May. After much frustration, I finally called the hotel and was treated horribly by their staff member Kyle. We were told we would get a refund, but he claimed that because we did not buy travel insurance--from whom the insurance was from I was not informed--so we would be unable to receive the refund. The hotel could also not locate our reservation, so I have no idea how they found such a small and erroneous clause when Booking called with the intention of refunding our money. Kyle then claimed he was transferring me to a corporate line and proceeded to transfer me to the messaging machine of an individual which was clearly not an upper-level manager at Hilton. My phone calls were then not answered. I am absolutely appalled at this treatment. To sum up, the hotel would not answer our calls the night of the cancellation, cancelled our reservation without calling, only informed us of this the day which we arrived, told us that we would receive a refund, and then refused to do so. This was all after three months of my girlfriend being drawn down a convoluted path of a phone calls and confusion because of the staff at the hotel. I highly discourage anyone from staying at this establishment. It is shame to have the Hilton name on a property where such an incompetent staff is employed.

We were in Vermont with a group of family members for a wedding. We reserved 6 rooms total. None were acceptable, and some had not been cleaned before or during our stay. There were over flowing trash cans in the front vestibule. Rooms weren't ready @ 5pm, got 1/3 of our rooms just so we could quickly change before the welcome party Fri night with limited/ no towels Housekeeping had walked out that day (who would blame them?) Floors filthy/rugs filthy All surfaces very dusty when we had requested 3 "pet free" rooms due to our allergies, which were confirmed the week previous. Bathroom: Dirty toilet Filthy floor Bathroom door does not close/ latch so remained open 6" when in use - not acceptable! 1/8 of a roll of Toilet paper - went to desk next day to get more. No toiletries at all except 1bar of soap Tub doesn't drain - this was DISGUSTING as we were standing in filthy, ankle deep water trying to shower as quickly as possible for a the wedding. Reception said that was being addressed right away- no one ever came, same issue day 2 Requested they vacuum the room only on day 2- didn't seem to be done Got our own towels - stained/dirty bath mat Non potable water in the hotel! Bottled provided The staff at reception had a very difficult job and were trying their best with many irate guests. We really felt badly for them, but the problems were beyond their capabilities. The Hilton corporation should be ashamed of themselves, and this property, to let it remain open and frankly UNSAFE for guests to inhabit. With the recent surge in Covid cases, this lack of cleanliness is appalling and if we had other options, we wouldn't have stayed. One positive - the sheets seemed clean and the bed was comfortable. But it will be a long time before we trust a "Hilton" property again

3 stars is pretty accurate! Hotel itself looks decent, Hallways look recently redone and rooms were ok as well. Front desk staff were fine. Big hot tub is always great after a day of skiing. Place lost points for a few annoying things. There was a huge sky light in our bedroom with no curtain. Literally right over our beds so blaring light at the crack of dawn...brutal! They offered breakfast in our package. Too bad it's a crappy continental breakfast with few choices and mostly sugary garbage. Of course they have a bigger full breakfast...Literally 4 hot items for 22$! If you can stay here in the cheap, I guess go for it, if you can find something closer with better amenities then venture on.

Where do I start? Hmm let's start with the big one...you can't drink the water. Don't brush your teeth with it, drink it, take a pill, cook, etc. They don't even mention don't use the ice machine or how about the food that's cooked there? Nope. There's a warning from the state DEP as you check in saying that the well water they use is unfit for human consumption. The hotel gives you bottled water, but they don't address the ice machines, the starbucks in the lobby or the almost completely closed restaurant that serves breakfast. Now that the big one is over let's talk about the fact that I searched Hilton.com for a hotel with an outdoor pool (July=Hot, outdoor pool=fun). This hotel showed as having one. Imagine my surprise when we got there and they said, nope only indoor. We found the outdoor pool, closed up behind a fence with a moldy canvas cover over it, as if it hadn't been used since pre-covid. Don't use the emergency stairs, they're lit with an old table lamp and the bottom floor is pitch black at night (like you'd imagine in the horror movie!) Add to that the pee stains on the underside of the toilet seat when I got into the room (long drive...you know!) showing that the cleaning was NOT up to par even a little. The water leak between the bar on the 1st floor and the lobby on the ground floor (they use european floor numbering) went from drops to a stream depending on some factor I can't fathom, but the bucket and the bulging paint filled with water above you as you go down the steps isn't exactly 'quality' is it? Do yourself a favor, don't go near this place, it's not a hotel, it's like something from a bad movie..I swear.

Place is clean. But that's about all the good I can say. They advertise with a bar,but fail to make it clear that the bar is only open on Saturday and Sunday. Door staff! No door staff. Front of house manager has the phone off the hook. Wi-Fi is sort of free. Tv,bring your own. Complete ripoff. I purposely booked a hotel for services and amenities. This place has failed. I should have booked the condo that I first looked at for less money.

this is most poorly run Hilton property and possibly worse run hotel I have ever stayed in. It started by front desk telling us we could not have extra towels each room only allowed two towels, finally was given one extra towel, next morning coffee pot in room did not work and no coffee available at breakfast. Now just returned from day on outdoor activities and the hotel has no hot water until further notice. AVOID THIS HOTEL

For the $380 spent on a single night is this place you could have had a far superior experience for two night in any Holiday Inn or Best Western in the world. The shower head in our room is so full of crud that it barely works. There is a window screen in the corner of our room for no apparent reason. The continental breakfast is oatmeal, oranges and yogurt. That's it. The Hot water carafe was full, but did not work. So much for oatmeal. The coffee tasted like it was made with water from our shower head and a week old mop bucket. We called the front desk (cause it was unattended) and they said "we know" when we told them about the hot water and coffee, and "it's a continental breakfast..." when we told them that they only had oranges oatmeal and yogurt. Holiday Inn in Killington has eggs, waffles, pastries, bagels, toast, coffee, juice, tea and hot water as well as snack bars to take with you. The Mountain Lodge staff should spend a night there. Oh and this was Saturday morning at 7:30 am. I could see if it was monday, but Saturday morning in Killington during ski season! Are you kidding me? an unattended desk and a breakfast spread that a death row inmate would turn his nose up at is your idea of service? For $380 a night? Better hotels than yours have closed during the pandemic, how do you stay open? Well dear reader it is time now for pictures, you don't have to take my word for it:

I don't know who would rate this place anything higher than 1 star. I'll start with the pros: Our check-in experience was easy and those at the front desk were very nice/pleasant. The lobby is very nice with a beautiful big fireplace. Our room was a good size. You're in a great location. Now onto the cons: Our room resembled a frat house. The carpet was stained. Our closet door had holes and dents in it. All of our furniture was chipped/broken/mismatched. All of the lamps in the room either leaned to the side, didn't work or didn't have lightbulbs. It looked like there was old vomit splattered on the wall. Our bathroom was outdated and dirty with hair everywhere and our bathtub should honestly have been condemned - we showered in flip flops. Additionally our room smelled HORRENDOUS; like musty, moldy, stale air. Finally, our room was freezing and had a tiny modular heater in it that didn't work. The hot tub was also not a hot tub - it was an over chlorinated bath tub with no jets, apparently those couldn't be used due to Covid? Which was SO IRONIC because does Covid exist here? You wouldn't be able to tell based off of the lack of enforcement of Covid guidelines. I would NEVER stay here again and would actively warn folks to avoid this hotel at all costs.

Pros- Rooms we're clean- Staff was nice. Location was convenient. Cons- 1. Our room had no place to hang clothes so we had to keep everything on the floor in our suitcases. 2. The door to the adjoining room next to us would not close or lock. They had a little 2x4 nailed in at the floor to prevent it from being open but it wouldn't have taken much for it to be pushed through. 3. We had one chair that was very old and no tables in the room- and no where to sit besides on the beds. 4. The are undergoing renovations so the bar, restaurant, and indoor pool were not available- nothing is posted on the website about this. 5. Breakfast consisted of OJ, yogurt, granola bars and hard boiled eggs and coffee. On weekends they do a little more for breakfast.

BEWARE!!! DO NOT STAY HERE! This was by far the worst experience at a chain property EVER coming from a frequent traveler and Hilton Diamond member. Upon check in, the entire lobby was under construction due to "pipes bursting." According to locals, this hotel is notorious for having maintenance issues and they've been having problems with their pipes all season. The common area on the first floor also had a pipe issue and there were garbage bins collecting dripping water from the ceilings. Good look for a Tapestry property. The pipes issue meant the Starbucks cafe in the lobby was closed. The entire time of our 3-day stay neither fireplace in the lobby or the 1st floor common area was lit. There was plenty of firewood next to both fireplaces but no one ever took the time to light them. Also, upon check in, they told us the pool and hot tub was being renovated. None of this was communicated to us upon booking. They informed us we could not drink the tap water; that it was unhealthy to drink, so we had to use bottled water to drink and brush our teeth. However, they said the water was safe to bathe in. ???? No issue with the largest organ in our body (our skin) absorbing the water, I guess. The bar in the common area never opened. For our first room, the floor smelt like damp water and mold. It was unbearable so they moved us to another room. On our second night of the second room, the hot water stopped working. They were unable to fix it so they moved us to a third room. We had to completely re-pack and move rooms twice during our 3-day stay. All three rooms were filthy. The bathrooms were disgusting (see pics) and dirt and filth was everywhere. Multiple times during our stay there was no front desk attendant and we had to wait for someone to show up to address our needs. We asked for more towels since there were only two in our room and we were told "towels are hard to come by," so we grabbed some from the common area which I guess were for the pool. No care has been taken with this property. It is embarrassing for the Hilton brand for this to be under their Tapestry umbrella. When speaking with management, you can see why the property is the way it is. Big attitude and no sense of hospitality or customer service. A few of the front desk attendants were helpful, but even they mentioned how frustrated they were with issues occurring at their property. STAY AWAY.

We recently booked the Killington Mountain Lodge because they offered a two bedroom suite. We thought since it was a Hilton hotel it would be nicely updated and well cared for, but we were mistaken. The photos on the website are deceiving. The rooms are in desperate need of updating and thorough cleaning. The toilets were terribly stained and the shower also stained, the bathroom floors were dirty and needed sweeping/mopping, the bathroom ceiling was splitting, and the bathroom walls were stained with who knows what. There wasn't a trash bucket in the bathroom which I thought was odd. There also wasn't any Kleenex or tissues in the room, also odd. The complimentary toiletries consisted of bar soap and 2 bottles of conditioner, no shampoo. The bed linens were stained, but at least the pillows were comfortable. There were paper towels being used as insulation in the windows and painter's tape used to repair the torn curtains. The couch blocked the door to the balcony and it was no surprise that the couch cushions were stained. We also expected with the two bedroom suite that there would be a door separating the rooms but it was just a tiny curtain. The only good thing about this resort was the complimentary bottled water and the views.

Needs complete overhaul. Extremely disappointed. I am waiting for a refund. Disaster stay.

This is by far the WORST HOTEL IN THE WORLD. Upon arrival, we were send to our dirty room, with used towels and pubic hair in the shower. Finally, after much discussion with the front desk, they moved us. Thought things were getting better, until the algae filled green hot tub and NO HOT WATER IN THE ROOMS. COLD SHOWERS. I went to the front desk to complain that we don't have hot water and the outdoor jacuzzi is green. The front desk agent told me "I don't really want to hear your issues, so give me your phone number and I'll have the manager call you" I asked, "when should I expect a call" And he said "don't hold your breath, she's not good at getting back to people" ITS NOW BEEN 36 hours and no manager call. I'm disputing my credit card charge to stay in this hell-hole. Also, I'm being 100000% serious. If you are thinking about booking this hotel, DONT. Get a sleeping bag and saddle up next to a dumpster. It'll smell better and I'm confident that the rats will be more hospitable than the management team here.

Pretty terrible, the only thing that was great was the location. I am shocked this hotel is under the Hilton name. Our room was not very clean: garbage can not emptied, food left in fridge, stains on the carpet, shampoo container empty, no extra linens or towels, only two towels. My bed did not have a flat sheet, and a scratchy blanket. Pillow had yellow stains. The pool is peeling on the bottom, the hot tub water was green, and did not seem to have any chemicals. Fire pit was not lit, fire in the lodge also was not going. I am happy we were only staying one night. Gross, we will not be back. Hilton should be ashamed this hotel is open under their name.

If I could give zero stars I would. This hotel was such a disappointment. The staff were doing the best they could with what they had, but it was clear that the management of whoever controls this hotel was in some serious financial trouble. When you are told to not even brush your teeth with the water from the faucet, it's a red flag. I had a renovated room, which was the only thing that kept me from walking out. No food, no restaurant, no pool, no bar, obvious leaks from the ceiling in various places. This place needs significant work.

Room is nice looking but it's just a front for how disgusting the place actually is. Our bathtub doesn't drain and after efforts of trying to get maintenance to help fix it, I was told there's actually no maintenance here. It's 6pm on a Tuesday, there's no excuse. Instead, I was handed a bottle of drain-o and a plunger by the man at the front desk (who is very nice and feels bad that his company is awful). We paid 320$ and are not able to shower... that's absurd.

Stayed for 4 nights . Room smelled like mold. Sheets were dusty. One bath towel and one hand towel allowed per room. Heard the excuse 'shorthanded" so often! Tap water not drinkable but was refused water that was clearly on the cart in front of my room. Electric opening doors were not functional and was difficult to bring luggage in while using a cane. The only time I was offered assistance was at check in on 9.20. Does not deserve the Hilton name.

Stayed here in October 2019 Not sure why Yelp reports this place close. Check-In/Check-Out Checking in and out was easy and the staff was very helpful and friendly. The Room The room was in a good size. There was a window overlooking the hot tub and swimming pools. There was a TV, a small fridge, and a microwave. The bed was in good size and clean. The Bathroom The bathroom looks old but still in good condition. Lighting could be improved I think is too dimmed. Restaurant/Entertainment Not sure if there's a restaurant on site but there's a bar but it was closed when we were there. Hotel Service/Amenities They provided free wifi and free parking. They also have a swimming pool on-site with indoor and outdoor but since we stayed here in October and is cold they only have the indoor and a hot tub which was soooo nice!!! They also offer free breakfast, but it could be improved. The food looked not fresh but it was not too bad. Overall I would definitely stay here again if I were to ski near Killington, it's a nice place and I can see it being really full and expensive during ski season.

Gross and dangerous. Room was unclean, unvacuumed, candy wrappers on floor and half drunk bottle of water on nightstand. I thought maybe I was in someone else's room. Parking lot not plowed, steps from parking lot not shoveled and when the bars closed down the partying began. Management responded but to no avail, from 2-4 a.m. it was just plain party central. The cesspool of a jacuzzi was outside my window which was really irritating and my only thought was they are all probably leaving with flesh eating bacteria. Really horrible night... like Super 8 horrible.... like I expected to see cockroaches.

Planned to stay here for a weekend to hit up the bike park nearby. Upon arrival, lobby was small and smelled, and only one college kid was working the front desk. I had booked through Hilton and picked my room, but when I spoke to the clerk, was informed that the Hilton system and there's don't work together, and that they don't have many Hilton features. That was the good part. The bad part was that they didn't even have safe tap water. There was a very small piece of paper posted on the countertop that had a government issued alert about the water, claiming it was "unsafe for any sort of consumption" and would cause "reproductive and cognitive harm." The employee didn't look like he was going to tell me about it, so after I put my stuff in the room, I came down to ask. He said they had some bottled water in the lobby if people needed it. However, the water from the sink wasn't even safe to use for brushing my teeth! Ended up staying at the Killington Grand Resort a few minutes away, much nicer stay, didn't have to worry about causing permanent damage to myself by washing my hands.

Not much to say that hasn't already been said. This is a 1-star motel masquerading as a Hilton. Apparently when Hilton took over, management was handed over to a third party company that reduced staff hours to part time, resulting in multiple people quitting and massive staff shortages. Nowhere is this more evident than housekeeping. Shower was not clean; there was no shampoo or body wash (though there was a small bottle of conditioner without a lid); the room didn't even have a trash can in it when we checked in. No towels at the pool. Laundry machines take coins but there is no change at the front desk - staff told me I had to drive down the road to a convenience store to get quarters. Garbage can outside was overflowing with dog waste bags. No bartender at 9 PM on Sunday night, no fire in the lobby fireplace, Starbucks counter in the lobby looks like it's been under construction forever. No evening housekeeping, impossible to reach a manager when things go wrong. All of this on a holiday weekend during skiing high season. To top it all off, the staff that IS there is rude, unprofessional and dismissive. Everything you experience at the hotel is YOUR problem, not their problem - we had two different people from the front desk use those exact word with us. (One was our room not being ready well after check in time, one was needing emergency housekeeping in the evening.) I understand there are staffing shortages and they are probably overworked and disgruntled. Either way, the total lack of accountability is appalling. Hilton should be ashamed of putting their name on this place.

This is the second time, I spent president's day here and for my surprise all the problems they had in 2022 just got worse. The water still contaminate and you can't use it. They give u bottle of water to drink. The poll is from the contaminated waterwell and looks disgusting. The hot tub is falling apart, and the water is disgusting, it's a pea soup color. The bar is a joke, no service, it's like one shelf with 5 bottles of vodka. The rooms have no private curti , the double bed room is a makeshift bad blocking the connector door. Walls, have stain as the chairs and the doors. The worst is the staff. I have the unpleasant of forgetting my go pro set in the room after checkout. The manager at the time, Brittney, called me and asked me for my address to ship it. Six months later, tons of phone calls and they never shipped. I went back to Vermont in July and pass by and the current manger, Tara, told me she had it but dropped it off at UPS 3 weeks ago (end of June) and didn't have a tracking number and didn't even have a receipt, said she fill a form at UPS store left there. We went to the store and they have no recollection of such a thing and is not possible for anyone to just drop things without they having a copy. I went to the police and file a report as clearly, the current manger stole my camera plus all sd cards and the rest of the equipment. She had the cold face to say that she didn't remember when she dropped it off and dismissed me. Now, they don't even respond my calls anymore. The case is with police and I hope to get it back or the money for the lost.

Stay away from this terrible terrible hotel. The pools are broken there is no information as to what's going on. Plenty of awkward spaces doors that don't fit into their holes, etc. it is a shoddy old stink hole of a hotel.

Killington Mountain Lodge was a lot less than expected!!! They just switched to new management, which I understand some of the issues. We booked thru price line and we're misled as to what was offered. It said that there was a lounge and a restaurant, and there wasn't !!! A continental breakfast, and there wasn't!! You didn't even have access to ice. We checked into dirty sheets and when we informed they gave us new sheets that we had to change ourselves. No coffee except for the coffee in our room. We got a free coffee from Starbucks that was in the lobby. The tv's on the first floor lobby didn't work. Definitely NOT worth the money we paid!!!

Do you want to be in a loud, busy, place with no central air, hot rooms, hard beds, and lots of rowdy people? Then this is the place for you. The decibel level on the portable screen unit that pumps heat out through a tube, in theory, was pretty damn deafening. Like trying to sleep in a Jet plane. Or with a leaf blower in the room. The folks at the front desk were nice and the location is convenient, and things seemed clean. Oh and it was weird that the room only had three pathetic lamps. And no overhead light. And a great cavernous ceiling. The lack of light was bizarre.

Shabby and rundown. So dirty, I'd call it greasy. This place is clearly being run by inexperienced hotel staff(kids). On that note, nobody working in this dump gives a shit if you have a problem. They have no answers to things like-my toilet is broken, I need clean towels, where's the ATM? The jacuzzi desperately needs to be drained. The indoor pool is sketchy and gross. The "pub" they tell you about at checkin-doesn't have goddamn food! Do not stay here. You will regret it.

Upon arrival on the night of 2/5, I learned the hotel was closed due to a water main break. The water main break occurred earlier in the day and the hotel made no effort to reach out to customers prior to arrival so they might make alternate arrangements. The reservation was made with with points from a credit card and the front desk informed me I was on my own to secure a refund I was directed to another hotel in the area which turned out to be a ragged left over from the 1980s. Strictly amateur hour

An amazing stay great place clean and incredible staff. Collin at the front desk was very helpful!!

For starters, I was very hesitant to book this place feeling it would be severely outdated, but that is certainly not the case. The location is perfect and the building really stands out as you approach. The only thing outdated is the pot hole ridden parking lot and that is no big deal. It certainly has that ski lodge feel and if you roll in around check-in time, you will be greeted by a warm fire in the main lobby. The pics make the lobby space seem much larger than it is, but there is some areas to relax, along with a small computer station and free (albeit weak) coffee if you need it. We were greeted right away with friendly enough staff and were even able to check in an hour earlier (3pm), which was a plus. The room itself was nice enough and quite spacious inside with a small balcony too, which allowed us to keep some things cold without cramming everything into the very tiny dorm fridge provided in the room. Conveniently located not only to the Beast himself, but one could even walk to a nearby restaurant if so inclined. We preferred to drive the short distance to the half dozen or more places to eat/drink, as the road can be very busy. Breakfast was very adequate and better than most hotel chains from my experience. Scrambled eggs 2 ways (cheese or no cheese), sausage links, ham, and breakfast potatoes too. A few cereals, yogurt and granola (not offered day 2 - sad face), plus cantaloupe, melon, and some assorted pastries. Again, coffee was very weak, so we grabbed a strong cup off premises (see my other review to see where). The 20 person hot tub was a nice touch, with an amazing view of the ski mountain. It certainly was crowded, but not overcrowded. The temp. was hot, but almost too hot on the 2nd day. Only bad thing would be the small area for the pool table, large sized Jenga and Connect Four, as there was a huge party of kids staying from England. They were nice kids, but we only could get one game of pool in before it was overrun with packs of them for hours. Some more games and/or an arcade in a separate space would help. The fireplace on the main floor was huge and raging with a few decent sized couches to relax. They were playing 2 different movies (7pm and 9pm) each night, but I didn't take part, so nothing to review there. Same 2 movies each night was odd, unless it just wasn't operating or in high demand. On top of that, there was also a full bar on the same floor, but we did not take advantage. For the price, this place is definitely 4 stars. Not anything fancy, but a solid place to relax for a few days and have plenty to do in and around the hotel.

If you are looking for a middle of the road kinda "eh" place to stay this is it. It is inexpensive, gives you the beds promised and has a beautiful locale around it. The staff seem friendly, the breakfast (cereal cereal and more cereal was awesome). Yes, I know right, who would have thunk that the most exciting memorable thing of my stay here would be the cereal breakfast in the morning, but hey, nice job. Check in process was painless, room is decent sized, HILTON clean stay was in effect. On reservation was had 2 adults and 2 kids, so you should know you would need a minimum of 4 bath towels and 4 wash cloths. When your customer has to ask you for them because you didn't provide enough, it shows you didn't look up the reservation and treated your guest like a credit card number. The view outside (eyes up) was good, but don't look down at construction and pallets stacked just under our window. Ok, so there are 50 million excuses for you to not be 100%, but a customer needs just one reason not to spend their money with you. That big reason came as a surprise in the room. Your cracked bathroom floor, your sink that would not drain for 15 to 20 minutes and your bath tub that didn't drain well either. Again, if HILTON considers this to be normal, maybe they need to reconsider! As a HILTON HONORS member, I was disappointed.

This property has been around for decades, which you will know the moment you walk in. It's recently become part of the Best Western family, and they have renovated parts of it. The indoor pool may be new, or recently renovated, not sure. It was under construction when I was here. Outdoor pool not yet open. The outdoor hot tub is huge and much used. People love it. There is a fire pit there too. Very nice. The rooms are fine. Large and spacious. The windows need a serious renovation, some open, some don't etc. The AC comes from standalone units which are old and odd. Some seem to work better than others. None are easy to use. Pillows not great but mattresses are fine. There is a nice bar area and pool tables that are uses. Plenty of games around too. It's a ski lodge and I bet hoping in the winter. In the summer it's quieter. Plenty of parking. Some easy, some farther away.

We've been staying at the Killington Mountain Lodge (formerly the Inn of the Six Mountains) for over 25 years. Hilton took it over a few years ago and I was very disappointed with our last stay. For over 20 years they offered a free buffet breakfast. Because of Covid the past 2 years, they offered a free continental buffet including coffee yogurt breakfast bars fresh fruit etc. Well, they re-started the buffet. Same foods as in the past) but it now costs 22.00 per person! They built a coffee bar (closed). They have a lounge/bar (closed). They have 2 huge fireplaces which really gave the hotel a welcoming ambiance and warmth. No fires this week...the front desk said they have no wood. Really? In Vermont??? No potable water (they did give complimentary water bottles). This issue has been going on well over a year! The outside built in hot tub was DISGUSTING. You couldn't see your hand when it was submerged 5 inches. There were bugs and God knows what else floating in it. I told this to the front desk and they said they would look into it. We paid over 200.00 a night which is pretty much average, but got no amenities...no bar, no coffee, no free breakfast (or at least discounted???). HILTON needs to do better.

This hotel is just a quick 5 or so minute drive from Killington mountain, which, the hotel oh so conveniently happens to provide a shuttle to and from! It's very nice and lodge-like inside, making it feel cozy. Staff is friendly. They have breakfast, and like other reviewers have mentioned, it was a great breakfast for being a free breakfast. They had everything from coffee to tea to cereal, eggs, sausage, waffles, potatoes, fruit, grapefruit, and even avocados. AMAZING! They do have a pool and hot tub but we were too tired to go in and instead had a view of it from our bedroom. There's a bar on the second floor with tons of tables and an area of games, including a huge connect four and a mega size jenga - fun! A ton of people were hanging out, playing games, and drinking late into the night (at least they were still there when we went to bed around 10). Now to the room... it was a nice size and spacious... had a tv and closet space, mini fridge, etc. A little out-dated but that didn't bother us. The only reason this hotel is losing a star is because the bathroom really seemed like it needed to be revamped and have some work done. The toilet seemed really old along with the shower... i didn't even like walking barefoot in there. And not great shower water pressure. Besides that, no problems. It's also great that the restaurant is so conveniently located to many restaurants, which provide shuttles as well if you call the restaurant. We went to the Wobbly Barn, and the shuttle came to pick us up within minutes. It was freezing, but it was close enough for us to walk home! Would 100% stay here again.

So this place looks great online and I'm Mot sure who writes these other reviews but they haven't traveled much. This was Labor Day weekend and I know it's off season but the bike leak was open so it's still a hotel work guests. No ice machines in my floor. They had a bucket of ice they put it a bag with a beer pitcher in a cooler. No joke. The pain in the bathroom wall was chipping and there was something in the inside of the shower curtain. Worst part was the skittles, lip balm and coffee cup we found under our bed. Nice touch. Oh and I swear the help was out on parole. Other than that it's a great location and we dealt with it for two nights.

Hotel is in pretty bad shape. Shower leaks across the bathroom floor, and we got locked out of our room when the card reader lock failed and the maintenance person eventually broke into the room. The fairly bored front desk manager could not have been less helpful. For the cost of this place, stay anywhere else.

Dog friendly, which was huge! Close proximity to the mountain and bars/restaurants so an all-around great choice.