Ashley L.
Yelp
Came here back in April of this year for a 3 day trip. Due to my airbnb check-in time, I arrived to Vermont around 3:30pm. Upon checking in to my airbnb, I decided to head over to the slopes. Once I got to the rental shops, I was informed that they close at 4pm. I was under the impression that they would be open till night for people to enjoy skiing. That wasn't the case, so I called customer service to let them know of the situation to see if I can get a refund since I lost a whole day's worth. I was told that I should've canceled that morning before a certain time and was hung up on. I sent an email regarding the situation to see if I can get at least half a refund since I traveled far to enjoy the trip; however the representative who emailed me back, Emma, was very inconsiderate of the situation and simply said "It also says in our emails to call us if we you have any questions, especially if you are unsure of the operating hours since we could have told you that." She stated that their operating hours are written next to their phone number. But, usually when hours are written next to a phone number, that indicates the working hours of the workers/facility operating the calls. They seemed nonchalant, distant, and inconsiderate- not how a business should be if they want people coming back every season.
The slopes were okay considering the weather and the equipments were pretty sturdy and performed well. Overall, not a good experience due to their customer service.