Steve C
Google
We have just returned from 5 nights at this lovely and cosy boutique hotel in Hirafu village, Niseko. The building itself is a beautiful wooden structure with an interesting 'barn' with a huge glass front where breakfast (and evening meals) are served.
The location of the property is ideal, towards the 'bottom' of the village and only a few minutes walk from the food trucks and restaurants.
The property has two hot private baths which are a great relief for aching muscles, and a lounge area where you can relax with a drink. They also operate an honesty bar, which works well when you fancy a beer or something stronger.
However, what makes a stay truly unforgettable is the staff - Haruka-san, Peter and Osaka-san. You are made to feel so at home, and when you come back from a day on the slopes you feel like you are coming back to your family. The team operates a 'concierge' service through WhatsApp, which is useful for arranging pickup and drop-off for skiing and snowboarding. We never waited more than 3 minutes for Osaka-san to pick us up from the king gondola.
Also, Haruka-san kindly arranged a taxi for us when we were stranded at Kutchan station, and Peter helped us book a bus back to New Chitose airport. Other guests told me they can also help book Niseko restaurants (a must!).
My only downside with writing this review is that Kimamaya already books up really quickly, and if it becomes more well-known, it will be even more difficult :) We're planning to get our stay booked for next year asap and can't wait to catch up with the staff again. Thank you!