Daffyd R.
Yelp
Resorts of the canadian rockies or RCR as they are often known operate Kimberley, as well as some other canadian ski resorts. RCR offers poor customer service and completely ripped me off. I purchased a ISKI discount pass directly from their HQ in Calgary, was required to activate the card online but when I did so, their website would not let me. I emailed them asking for help only to have a person named Erin reply four days later and conveniently the day following the season closure of the resort telling me the card is now expired and non refundable. Such poor service is inexcusable fraud since I am out $45 and received nothing in return.
Deal with them and their resorts (Kimberley, Fernie, Nakiska or Kicking horse) at your own peril knowing that if you have a problem, their customer service will give you the run around and rip you off. As for me, B.C. is spoiled for choice as far as other ski resorts go. As well, Whitefish Mountain Resort, MT is not that far from Kimberley and offers significantly better service, skiing and value all round.
The limited selection (qty2) of bars & restaurants, food quality and value on the hill is quite poor. Unfortunately, except for touristy bavarian food, the selection in town is worse.