Caitlin W.
Google
This resort is beautiful. It was recently renovated and looks incredible. The staff were also lovely and made us feel very welcome.
That said, we had two major issues:
1. Food – Unfortunately, the food was very disappointing. We tried the restaurant one evening (the burger tasted oddly spiced, maybe with cinnamon) and ordered room service another night. Both meals felt more like canteen food than resort dining. For a resort of this caliber, we expected much better. We ended up eating off-site for the rest of our stay. Thankfully there are plenty of great restaurants nearby.
2. Heated pool – We chose this resort partly because it advertised a “heated pool,” which we thought would be ideal for late September in Portugal. In reality, the pools were freezing, closer to an ice plunge than anything usable. Hardly anyone was swimming, and when we asked about it, we were directed to the indoor pool, which was also uncomfortably cold.
Overall, the resort has a lot of potential, but some important basics need to be addressed to truly match the beautiful setting.