CG591
Google
Although very good, I am not sure the stay here lives up to the hype that surrounds this hotel.||Firstly, the hotel is advertised as dog friendly and this is spread across many articles online and their website, praising their pawfect getaway. In actual fact, dogs are allowed, but there are so many limitations, I wish we had known the reality and hadn't brought ours. Most of the hotel isn't actually dog friendly, so they are confined to your room, where, however well behaved, they are not allowed to be left alone and no dog sitting services are available. The bar is not actually dog friendly, so getting a drink with dog in tow is not actually possible and the upstairs salon bar where she was allowed was not actually staffed for us to get a drink before our meal. We were advised that our breakfast would be served in the salon bar as we had the dog, which when we got there was completely abandoned and no table set up, despite us letting the staff know the day before. I also don't think the pawfect getaway package is worth any additional fee as you simply get a dog bed and bowl in your room for this. I should say the staff were lovely and opened the gardens across the road for us, so that made walking in the morning and evening much easier and quicker. The advertising sadly does not reflect reality here, which left us feeling quite disappointed.||The room was nice, clean and in good working order but really nothing special. The bed was really soft and lumpy, so I woke with a sore back in the morning.||Regarding the spa, I am aware this has also been mentioned by others, hotel residents can only use the spa at set times, either 7-9am-ish or 5-8pm. It is good to know there is a social hour 4-5pm, so if you'd like to enjoy this followed by some spa time, then don't book any treatments or dinner around this time, otherwise you end up missing out. If you're an early riser, this is of course not a problem, just don't schedule breakfast around this spa time. Sadly due to our treatment times we couldn't really make use of the facilities properly, leading to a rushed experience in the morning. The pools and rooms are good with a nice variety.||Now the staff were lovely, friendly and the service very helpful. The hotel itself is pretty and elegant and the atmosphere is welcoming. The spa treatments were great and reasonably priced for the setting. The treatment rooms are getting upgraded in the summer, but the ones we were in were already in great shape and really relaxing.||I would say some real highlights are the friendly staff but overall the experience was disappointing and not as advertised if you're taking a dog.