Kimpton Clocktower Hotel

Stunning hotel with a lovely breakfast and 'social hour' which is a great idea. Excellent service from Mina and Sabrina, and the front of house and breakfast staff. Unfortunately bar team were less than friendly especially in the evening when they wanted to close - disappointing and polar opposite to the service from other teams in the hotel. Ideal location.

An incredible experience. The rooms are clean and very spacious. The hotel offers everything a customer could wish for. The entire aura of the hotel decor is done perfectly and the service is amazing. When returning the card, when the gentleman saw that I had a long journey home, he offered me a drink for the journey but my heart was stolen most by Lana Banana. A woman with a wonderful heart and appearance. Lana Banana was in the restaurant when I went down for breakfast. She did everything so that I had everything served at the table, a nice conversation and at the end a gift for the journey in the form of croissants.

Large spacious room, we liked the luggage themed cupboard and draws with mini fridge containing 2 bottles of cold water and a small bottle of fresh milk. Comfortable beds, large fluffy towels. Interesting historic building with large reception area, bar, lounge and internal conservatory. Good breakfast with plenty of choice. Friendly service at reception.

Beautiful hotel, stayed here a few times and once had a suite which was so nice if not a bit on the dark side. The only negatives is that it's easy to get lost so a map would be good. Lovely friendly staff and a great bar. Breakfast is delicious and so much choice.

I really enjoyed my stay with the family. The rooms were clean, the staff was friendly and the location was great. The hotel has historical vibes which made the experience unforgettable.

Beautiful building, far from perfect, but being fair to up keep such a vast unit, must be almost impossible and it is generally beautiful. Staff we interacted with were lovely, but it let itself down in a few ways. We were put in a disabled access room, assuming they arent all like this, but the sink and shower were only really suitable if you were 3ft tall or in a wheelchair, especailly as the overhead shower attachment didnt work, also the cover for the bath mat was filthy dirty. On the second day, room service forgot to service our room and despite calling reception twice the phone wasn't answered so we gave up and breakfast service was hit and miss, first day we ordered a coffee which turned up, despite a reminder at the end of breakfast. Finally there are evidently two lifts side by side in the part of the building we stayed, but one has been shut off, this unfortunately means a regular few minutes wait for a lift, we are not lazy but the stairs are numerous as its two flights between every floor, all little bits, but the hotel isnt cheap so this in our experience pulls down what should have been an excellent rating.

This is a beautiful hotel with friendly and helpful staff but .... despite implications, there is no car parking, nor can you stop in front of the hotel to unload your bags then find a carport or you will get a parking ticket. We were told to pull up out front by the receptionist but we got a parking ticket. This is very bad, don't stay here if you are driving. We went to the restaurant for dinner but ended up leaving before ordering as it was like trying to eat in a disco, the music from the adjoining bar was so loud. Also, half of the things on the online menu were not available so the choice was quite poor.

I booked this hotel to use as a base for our wedding in the city centre. All I can say is I couldn’t have asked for more. Everything was just perfect. 11 of my family members also stayed in the hotel and found it flawless. Check-in was easy and fast, with my luggage taken up to the room straight away. The lady who helped me also hung my wedding dress up for me, such a nice touch! |The staff were so professional and on the ball. I mentioned at reception that I had hair and make up stylists coming on Friday, to which they suggested I borrow a high stool from the bar. Such a great idea! And as promised the stool was brought swiftly up for me in the morning. |We stayed in room 150, what an impressive space. Absolutely massive with a large four poster bedroom, huge living area and a beautiful bathroom with walk in shower. The complementary mini bar and snacks were a very appreciated addition too. |We stayed for 2 nights and had breakfast twice. The quality was fantastic and very good selection. On the Saturday following the wedding we had breakfast as a family. The hotel pre arranged a special area for us, with a large table, and the staff looked after us so well, bringing plenty of tea and coffee. A huge thank you to the hotel for arranging this! |The hotel has been sympathetically decorated, making the most of the traditional features, so every corner has a grand feel to it. My wedding photographer was extremely excited at all of the photo opportunities in such a beautiful building. |Overall I give the hotel and staff 10/10 and hope to stay again soon. Thank you!!