Kimpton Clocktower Hotel

This beautiful building service as a great hotel, restaurant and bar. The people who work here are very polite and helpful. This hotel has a great ambiance, the old features of this building add to it's charms but they are also it's downfall, the rooms are unable to stay up to temperature and feel very chill in the winter period. Especially at night. The old layout of the room takes away it's proper functionality. Once you see past the beautiful decor and furniture you start to notice the hiccups of an old building. Once you leave your room you enter long hallways that are a small maze, this is a fun to walk around in and discover the beauty of this old but magnificent building. Sadly, also here you can feel the cold creeping in. The restaurant services as the breakfast erea and has a beautiful charm, the food is pretty standard/equal compared to cheaper hotels in the surrounding neighborhood or other places. The bar in the late afternoon and evening is a very active place full of hotel guests or locals, this atmosphere creates a relaxing setting for a fun and chatty evening with friends or coworkers. This place does have good drinks and great service. All by all is this hotel a good opportunity for people who are looking for a short stay in a high end and cozy atmosphere.

5 Stars from start to finish Beautiful hotel decor in the lobby, big warm welcome from Britney on the front of house, quick and easy check in with a complementary drink in the bar. Room was very spacious and felt luxurious with amazing little touches from a little snack tray to complementary fudge for being a club member , ice cold water in the fridge along with milk. Extremely comfy beds and amazing shower with complementary toiletries. Come back to the room after our night out and the room had been turndown with little chocolates on the bed along with relaxing pillow spray and heating on ready for a cozy night. Breakfast was delicious with lots of choice and quality items. Check out with no fuss and even free water given. Overall the staff were brilliant nothing was too much trouble and we will definitely be staying again.

We chose to stay in one of Kimpton's King Suites across the days of our wedding after previously having good experiences at the hotel. We were left disappointed by the service. My partner had pre-arranged for Prosecco in the room on arrival. This was left in the fridge without a note or ice bucket. We had to check with reception that this was indeed our pre-purchased bottle. On the other hand her father who was also staying at the hotel (on our recommendation) got a complementary bottle and note of congratulations for the upcoming celebrations. My partner also wanted to surprise me by ordering a bottle to come to the room on the day of our wedding as I was getting ready. They double checked at reception to ensure that it would be delivered when we went down the night before. Despite assurances that this would not be an issue it never turned up. Upon checking out reception tried to charge us for this. This was very frustrating and disappointing. The room was well presented but there was a large water stain on the ceiling. For a more premium room I would expect this to have been identified and fixed. We recommended the hotel to the whole of our wedding party but will be recommending different options going forward when people come to visit.

​I generally view a hotel as nothing more than a place to sleep, but the Kimpton Clocktower failed even that basic requirement. We spent our weekend break feeling ill and exhausted rather than refreshed. ​Despite being two floors up, our room vibrated for much of the evening. The hotel runs what is essentially a nightclub in the bar area. It was so loud it shook the walls, which is completely at odds with the "upmarket" vibe they advertise. The atmosphere is closer to a late-night venue than a luxury hotel. ​The mattress lacked any meaningful support, resulting in back and pelvic pain the next morning. ​The duvets provided are incredibly thick. When we asked for blankets to try and stay cool enough to sleep, staff promised to deliver them but showed up with more duvets instead. We were then told they "no longer offer blankets." ​Between the noise, the unsupportive bed, and the stifling bedding, I managed less than five hours of sleep. We were so sleep-deprived and physically sore that we couldn't even enjoy our planned activities. A total waste of a weekend. I am still on site with one more night to go. There is no quieter room available and no resolution offered. I wish I had never come.

We arrived at this stunning hotel to which the lobby looks amazing. The room was spacious and had the record player that we ordered. The bed was comfy and had good coffee and snacks. We tried to order a couple of complimentary items but were told they had none, to our disappointment. We were invited to the social hour, which was a nice touch. On our arrival back to our room, the thermostat had been set to 28 degrees; it was like walking into a sauna. We opened the windows but were then kept awake due to the location of the train station. We turned it down to 16, only to wake up in the morning to it being 23 degrees again. Very uncomfortable sleep. I would recommend this place as long as the heating is controlled and not turned up whilst you are out.

We chose Kimpton Clocktower Manchester for what was meant to be a special surprise stay, expecting a refined and well-managed experience. Unfortunately, it turned out to be disappointing. As hotel guests, we went to the restaurant simply for tea and coffee. We were first told it was fully booked. After explaining we were staying at the hotel, a supervisor then said the kitchen was closed. When we clarified we only wanted tea or coffee, we were told to order room service instead. Later, reception suggested we order from the bar and sit in a designated corner — despite visible empty tables and other guests being seated comfortably. The communication was inconsistent and poorly handled. Our room window was completely fogged, eliminating any view. There was no warmth or attention to detail throughout our stay. At check-out, there was no acknowledgment of the concerns raised, no apology, and not even a basic smile from the front desk. When leaving in heavy rain, we requested an umbrella and were told none were available. Hospitality is defined by attitude and consistency. Sadly, this experience did not reflect the standards we expected.

Stayed here as a Birthday treat for one night. From the moment we arrived, our experience at the Kimpton Clocktower Hotel was nothing short of outstanding. The building itself is breathtaking, a perfect blend of historic grandeur and modern style, but what truly made our stay memorable was the incredible staff. Every single team member we encountered was warm, professional, and genuinely eager to make our stay special. From the friendly welcome at check-in to the attentive service at the bar and their hospitality went above and beyond. They made us feel not just like guests, but truly valued. A HUGE thank you to Kate, Gabriella and Mina who gave us the best welcoming we have encountered for a long time and we have stayed in lots of hotels. Kate arranged for a Birthday surprise in the room which was very nice, Gabriella followed up with welcoming text and Mina arranged for some snacks in the room. All three are a credit to the business. Our room was spacious, beautifully designed, and immaculately clean, with thoughtful touches that made it feel luxurious yet comfortable. The bathroom was amazing with rain head shower plus normal head and the bath filled up quickly. The wifi was good and easy to connect. The beds were so comfortable. The hotel’s location is also ideal — right in the heart of Manchester, close to everything yet peaceful inside. This is now our first choice hotel in any future stays in Manchester. Thanks again to the entire team for making the Birthday stay a wonderful experience.

Overall a lovely hotel. Friendly staff & lovely rooms with quality bedding etc.|Free drinks between 5pm & 6pm really great|The downside was the bar area at night was like a nightclub. It didn’t the fit the hotel at all. We came in from dinner & would have liked a drink listening to calming background music, also the bar area was cold so we sat in our coats ( not great for my parents who are in their 80’s)|Breakfast choice was good although the hot buffet was not hot, only luke warm