michaelfO2741JL
Google
We live in Hualien, Taiwan and have been coming to the Kimpton Da'an for many years. It is one of our favorite places to stay when my wife and I visit Taipei. What makes this hotel so awesome is the cleanliness, the luxuriousness, and the exceptional level of service and high level of attention to detail. Matthew Lim, the General Manager, has done an incredible job of training and maintaining the staff and level of service. ||Whenever we come back to this hotel, it is like coming back home -- to a home away from home. Not only that, each time we return, the service has gotten *even* better.||Of most special note is Mr. Rohit Kumar. We are always happy to see him, as he epitomizes the pinnacle of service -- always, gracious, welcoming and helpful without being intrusive or overwhelming. He is a friendly face, always kind, warm, friendly and welcoming.||One thing that I always remember about Mr. Kumar is an event that happened several years ago. There was a crazy rain storm -- it was raining cats and dogs -- a real downpour. We had already checked out and were getting into a cab to take us to Songshan station, to get the train back to Hualien. The hotel has a very nice shelter for cars so we were not rained on at all getting into the cab. However, Mr. Kumar was thinking ahead for us. He asked if we had an umbrella for when we arrived at the train station. ||We did not. ||Through the window of the cab, Mr. Kumar handed us an umbrella to take with us. We didn't ask for it, nor did we expect it. We had already checked out. At most hotels, that means the transaction is over. But not with the Kimpton Da'an, and not with Mr. Kumar. When he handed us the umbrella through the taxicab window, we were deeply touched by this level of thoughtfulness and kindness. It was above and beyond the call of duty -- at least for any other hotel in Taipei. ||Not only that, it was very helpful when we got to Songshan train station!! Songshan doesn't have the same level of protection from the rain as the Kimpton Da'an, and without that umbrella, we would have been drenched walking from the street to the station entrance!! So we always remember the kindness of Mr. Kumar and the exceptional service of the Kimpton Da'an. ||During our current stay, we noticed a couple of staff member wearing Golden Key emblems on their lapels. Although Mr. Kumar was not one of the staff memeber wearing this emblem, I write this review in order to give my full hearted and enthusiastic recommendation for his inclusion in this honor. ||For what it's worth as a long time guest, I believe that Mr. Kumar deserves such recognition and I sincerely recommend him for the Golden Key. After observing years of his exceptional service, he truly deserves it. ||Thank you, and looking forward to our next visit.