Jcf And Lg C.
Yelp
Wonderful boutique hotel facility & staff, limited food & beverage options.
Hotel- Kimpton Journeyman (Milwaukee, WI)
Date- 5sept2021- 7sept2021 (2 nights)
Overall: 5/5. Excellent.
Rewards Club Recognition- 5/5. Excellent. Upon check in, we were verbally thanked for our loyalty, and our loyalty club status was recognized. Our room was upgraded, we were assigned 600 welcome bonus points. A $10 Food & Beverage/Raid-the-Bar credit was provided. Two drink vouchers were provided. The social password was good for a brown bag of goodies: two bottled waters, some 'sweet fish' some peanut m&ms, & two local beers. An 'Inner Circle Welcome Amenity" of a bottle of Pinot Noir & a large dark chocolate with caramel candy bar. We felt the hotel
Staff- 5/5. Excellent. Logan checked us into the property, and he was efficient. A bellman was offered to help us with our bags; no luggage carts were available. Bernard was pleasant once again this visit; he is reliably enjoyable to interact with, as is Matthew. Jacob, our server at the Outsider rooftop bar, was also great, quite memorable. Thank you, staff, for the pleasant experience.
Property Appearance & Maintenance- 5/5. Excellent.
Exterior- 5/5. The property is well branded, and the exterior is clean and debris-free. The valet was present & staffed.
Interior- 5/5. All elevators & lighting appeared functional, and the walls and baseboards had relatively few to no scuff marks. The carpets were spot free.
Accommodations- 5/5. Excellent. We were assigned a "King Spa," and we were very happy. The room was exactly as advertised on the hotel website. The bed was comfortable, the pillows supportive. The bathroom had a separate shower and soaking tub.
Housekeeping- 5/5. Excellent. Although housekeeping remains suspended during guest stays, the room was immaculately cleaned. Linens were spot free, as was the bathroom. All toiletries, such as facial tissues, toilet paper, shampoo, conditioner, soap, etc., were provided in a supply adequate for the length of our stay. Housekeeping can deliver any additional items guests needed, on request.
Pool/Gym- 4/5. The fitness center is available, but there is no pool at this property.
Food & Beverage Options- 2/5. Below Average. Beverages were available for purchase at the front desk. Kimpton's Signature Wine/social hour proceeds as usual in the lobby from 5p until 6p; a Pinot Noir & Sauvignon Blanc were served by front desk staff members. On a holiday weekend (Labor Day), there were no food options available from the restaurant, aside from the minibar items available at the front desk. The lobby restaurant served only brunch on the weekend, plus Labor Day, but the hours of operation were not advertised or known to front desk members. The upstairs bar served cocktails, but none of the snack items on the menu were available. Self-serve complementary coffee was available from 7a until 10a.
Laundry- not evaluated.
Computer/Printer/WiFi- 5/5. Excellent. WiFi signal was strong, and the connection was fast and reliable. Streaming was smooth and uninterrupted.
Other- Pandemic Operations: sanitizing stations were present throughout the hotel, and the staff reliably wore masks over their nose and mouth, as did guests. Staff members were continuously cleaning surfaces, elevators, etc. This hotel clearly takes pandemic precautions seriously. Guests could be confident in the hotel's safety.