Kimpton Schofield Hotel

We stayed in a corner suite, which is spacious and has great views. The staff was kind and very helpful. Unfortunately there are some big reasons why I wouldn't stay here again. First of all, if you aren't from the area, you should know that there are people racing their motorcycles around downtown, blasting music, and revving their engines all night long. This is not normal big city noise. It's very hard to ignore and I would reconsider ANY room at a downtown hotel with a street view. Secondly, the room was wonderful but not kept up well... The shower had grungy corners around the tub and we had black specks on our feet after showering. To sum it up - the room was a bargain but you get what you pay for.

This hotel is within walking distance to the Progressive baseball stadium. It is also walking distance to some cute restaurants. The valet is able to get your car out pretty quickly. Between 5-6PM they do a happy hour in the lobby. The lobby had a cool design. The rooms weren’t as nicely designed, especially compared to other Kimpton hotels, but they were fine, and clean. Good beds and pillows. Our room was overlooking a brick wall. The workers were friendly. Betts, the restaurant that is connected to the hotel is just ok.

We stayed at this hotel to celebrate my sons’ birthday. Everyone was great to work with. Check-in was quick and pleasant. Our room was very clean and comfortable. The hotel’s location is great if you are in town for a guardians game or if you are seeing a show as the theatre district is close by. If you want to be treated like a VIP this is the hotel for you.

The location of this hotel is great. Stadium and arena are within walking distance and so are several restaurants. The front desk staff and valet were all nice. The hotel was beautiful and the room was spacious. One of the main issues we had was the noise level from outside. You can hear all the cars and people walking by and we were on the 4th floor. Luckily, ear plugs are provided. I also had some issues with the cleanliness in the bathroom. Some of the towels in the bathroom had holes in them. The shower curtain looked like it hadn't been changed in awhile because mold was starting to form at the bottom and the shower head would spray water out onto the floor when it was turned on. We were also given new sheets with stains on them. We had breakfast at the restaurant downstairs and it was delicious.

From the moment I arrived at the Kimpton Schofield Hotel in Cleveland, my experience was nothing short of exceptional. Special recognition goes to Amber, Ellie, and Ella, who went far beyond the call of duty. They quite literally saved my day—staying late, providing incredible support, and helping me prepare for an important meeting the next morning. Their warmth, professionalism, and genuine care made all the difference. Beyond the extraordinary service, the hotel itself is a gem. The location is perfect, the bed was unbelievably comfortable, and every detail of the accommodations felt first-class. My only regret? Not staying longer. I will absolutely be returning on my next trip to Cleveland.

The Kimpton Schofield is right in the heart of downtown Cleveland. There are several popular attractions all within walking distance. Instead of calling it a lobby, they call or The Living Room, which just gives it a more laid back vibe. They even have books and magazines to read and a few games available to play as well. The staff are all very friendly. The valet was so convenient and accommodating. I happened to only encounter Dylan for my valet needs for my stay and he was so helpful and we even chatted a bit about places he had recently visited in Michigan. I gave him a few other reqs for his next trip up north. Highly recommend if you are looking for a place to stay in the center of downtown Cleveland.

The 3 stars is specifically for the dangerous set up in the bathroom of the handicap accessible king rooms, which absolutely flood if the shower is used causing a very unsafe and slippery situation that the hotel should look into. Either the drains need to be moved or the tiles in the showers should be slightly elevated to avoid this but if you are handicapped and using these bathrooms please be very careful! Each evening when I showered the bathroom was flooded and not dried until noon the following day. Housekeeping was unplussed when I told them.

Have stayed here several times and had generally good experiences until recently, when we tried to book and they could not guarantee us what type of room we could get. Something unusal has happened with the booking here. Rather than roll the dice, we just picked a different hotel so we knew what we were getting. Otherwise, it's a good location with easy access to public transportation, stadiums, theaters and arenas and food. There is even a great upscale grocery store right across the street with fantastic wine and food selctions.

Still on their game. Every. Single. Stay. Gia, Jana, Stephanie, Mikey, and crew go above and beyond. This team reminds me why I fell in love with Kimpton decades ago. The communication before, during, and after my stay was key. Friendly, thoughtful, professional, and accurate. Service is everything in most industries, especially hospitality. I did forget how loud the road noise is. You are in a city. Expect sirens, loud base, motorcycles. The windows must be old and let in all the noise at night no matter what floor you're on. The restaurant inside, Betts, is still hit or miss with both food and service (I'll update that review separately). It's a nice option open late for dinner and early for breakfast. Parking is valet only with plenty of close garages if you want to self park instead. EV charging is a challenge here. Make arrangements and don't expect to charge overnight. Last, but not least, I received an accurate bill emailed right after checking out. Exactly what was supposed to happen. Follow through and accuracy is appreciated. See you again soon Schofield!

I stayed for one night while attending a convention. The building was very clean, but the lobby was small. I liked the dining table next to the entrance where you can charge electronics and the fire pit they had in the middle of the sitting area. Kimpton has a lovely staff. All of my encounters were friendly and polite. They explained all of the hotel's features and the way they answered my question didn't make me feel like a bother at all. My expectations for the room were a little high just because it was a Kimpton property, although I did get a Run of House rate. My room was next to the staff/freight elevator so I could hear a couple dings throughout the night. The view was terrible. I believe my room was internal and faced other rooms within the hotel. This side of the building wasn't nearly as clean as those facing the street. I thought the bathroom was OK, but I had to hold down the toilet handle for the bowl to completely flush. Also, I was disappointed they didn't provide water bottles in the room, but it wasn't a huge deal. The bed was comfortable which was all that really mattered for a one night stay. I was only there to eat and sleep. My stay was OK, nothing overly impressing but it wasn't bad either. Maybe if I booked my room earlier and received better accommodations my experience would've been a hair better.

Lovely boutique hotel in downtown Cleveland. While their rooms aren't big, their hospitality is. Check in early? Can do. Check out late? Can do. Forgot something. We'll get it. Adopt a plant while you're there or borrow a guitar. All possible. Shout out to Shantee who kept me together and always had a smile. Amazing nails too!!

I cannot recommend this hotel enough. After a disastrous Airbnb stay was cut short, I called here first thing in the morning to see if they had any availability. They did, and I was there about a half hour after we hung up. They put a rush on my room, and was in about an hour later. From check in, to other hotel staff, we were greeted by everyone with a friendly hello and a smile. Valet were excellent as well. You text them 5 minutes before you need your car, and it will be out front waiting for you. Room was cozy and perfect. Great restaurant Betts attached. I'm not looking anywhere else next time I need a room in Cleveland, and you should follow suit as well. You will not be disappointed!

This hotel has no business charging the prices they do. It's not a bad property, but it is not worth nearly $400/night. Let's start with the positives: The location downtown is a convenient walk to the ballpark and some other downtown attractions. You can even walk to The Flats or Ohio City if you're up for a 30min walk. The lobby has some comfortable seating and the free coffee in the morning is good quality. Bed/pillows were decent and comfortable enough. But that's where it ends. That same downtown location that seems like a win is more of a nightmare. Getting your car to/from valet takes forever. We arrived at check-in time and it took 25min just to drop our car off with the traffic jam their valet was creating on the main road. And IT IS SO LOUD. We had a 2nd floor room and we could hear everything from the normal talking conversations of the valet team below us to a million loud cars, people partying, arguments, people with mental health issues, and whatever else. You expect some noise with a city location but some sound proof glass would be nice. The noise went all day/night until at least 3am. At check in, all the towels in our room were wet. We let the front desk know- no apology or anything. They just said they would bring new ones. But like.... Wet towels can mean someone didn't dry them or....they were already used? How would we know? The shower head was disgusting with tons of grime. Fruit flies and regular flies in the room. Just not a great experience.

Pretty standard Kimpton experience at a competitive price in downtown Cleveland. Converted old building in the heart of downtown (as is their practice) with a slightly funky lobby. Team at the hotel are friendly -- somehow casual and professional at the same time, which, again, is part of their formula for a good property. Even offer plants at the front desk so you can have a live companion in your room. Kind of a subtle but thoughtful gesture for the solo traveler. Rooms are nicely enough appointed and comfortably sized, European style toiletries in the shower (which is to say pump bottles of shampoo, body soap, and conditioner -- a prefer that approach as it's more environmentally friendly and can avoid frustrating attempts to unwrap soap or shake shampoo out of a bottle...). Had the good fortune to have an upgrade (I am a rock-star level IHG client) and had a slightly larger room, albeit on the second floor so it was a little noisy. BTW, I always wonder if the "we've upgraded you to a better room" is something they say to everyone to make them feel special; that said I think my corner room was, in fact a little bigger than the standard. Loyalty pays, I guess. Little things matter -- electrical outlets and USB outlets on both bedside tables were super convenient -- sometimes old buildings don't have readily accessible outlets. Yoga mat in the closet as is also their practice -- I actually use them, so it's a nice little amenity. Gym is well appointed for a hotel gym -- treadmills, ellipticals, one upright computer bike (like a Peloton but different brand...which was a LITTLE bit of a bummer as Peloton seems to be the standard in many hotel gyms now), free weights, and a functional training pulley rack. Water and towels. My only beef -- and it's a really minor one -- is that they advertise that you can even have a guitar for your room. I play, and asked about that. Turns out in reality there's one (pretty lame -- but I'm not expecting a Martin) guitar that lives in the living room, and since my room wasn't ready when I arrived (n.b. I had asked for early check in which they can't necessarily accommodate all the time, no foul there) I went to play. Broken string, no replacements -- and I even offered to change the strings! Hardly a federal case, but one of those little things that you read in the marketing, find intriguing, and then find as a little bit of a letdown. Lobby bar closes at 10 and I had talked to front desk team about whether there are other places to go -- got a nice set of suggestions, which was a bonus, and a little thing that makes a positive impression. IMHO, of the downtown Cleveland hotels -- and I've stayed at all of them -- this is the one for me. If you're looking for super formal perhaps not for you -- but it has a nice vibe, nice location, good rooms, and a five string guitar...

(WARNING) the evening manager that checked me into my room had zero sympathy for me being claustrophobic. He was unwilling to work with me and basically told me in a nice way to GFYS. All because I wanted a window that wasn't looking directly at a brick wall.Not asking for any kind of FREE upgrade...What is happening to the hospitality business? Also, my TV is not working it's saying weak signal. Apparently my IHG status means absolutely nothing. I promise you that I'm not a Karen. Come on it's a $9.00 difference,that I would happily pay. I travel for work 280-300 days a year basically living in hotels,and I have never given a hotel a bad review this is my first.

Staff is helpful, professional and kind. Manager Tara returned my call and was solicitous in meeting my needs. Efficient and classy. John B

I absolutely love this hotel! The location is so convenient, downtown and within walking distance of everything. There's a grocery store right across the street as well! Upon check-in, the guy at the front desk was so great and welcoming. There's an adjoining restaurant on the opposite side of the lobby. Even the lobby area is really nice with a great feel and hang-out area. The room was nice and clean with a good view. I also really like the décor with the rainbow "ottoman." I would love to stay here again!

Absolutely beautiful property! Only stayed for a night as we were just driving through, but needed a dog-friendly hotel and Kimpton did not disappoint. Staying in the Van Gogh suite was such a treat as it was stunning and well-appointed. Also loved that we were asked how our stay with the pups was going and were brought dog beds and bowls. The gals thoroughly enjoyed the views the suite had. I will say it is on the noisier side being in the center of downtown, but if you're like me and need some noise to sleep, I didn't mind it at all. It's within walking distance to lots of parks, restaurants and bars so it's a great location. I wish there was a pet area around the hotel, but there are lots of grass areas within a few blocks and we needed the walks anyway. Will be staying here again if the opportunity arises!

Hubby & I frequently stay at Kimpton boutique hotels as they tend to provide excellent service, have posh and comfortable accommodations and are pet friendly. We made an impromptu trip to Cleveland and were pleasantly surprised to see this was located in a vibrant section of downtown Cleveland. We had a great stay and highly recommend this location.

I was very impressed with the rooms and extremely helpful staff. I had to change my check out plans and they were very accommodating.

Valet parking is $51 for them to leave the car on the street. The attendant also wouldn't acknowledge my wife. No deadbolts in the rooms and the shower is open, so it floods the bathroom. Floors are sticky and damp. Front desk person was great, but otherwise I strongly recommend staying somewhere else.

I really liked this hotel! for us the location was perfect, waking distance to the rocket mortgage center, the arcade, and the mall. We stayed in a corner room with a city view - which was really beautiful. Our room was quite spacious - clean and tidy. We took Lyft for transportation, but they do have valet service as well. The staff is great. Very comfortable stay!

Stayed during the 2024 Women's Final Four and eclipse in early April. The staff was very professional and went way out of their way to be friendly and hospitable. I'd give them 4-5 stars. The physical plant is poor. This is a historic building, but the rooms are have very awkward layouts (not a single shelf or drawer) and the furnishings come off as dated and warn. Just not what I expect when booking at a Kimpton.

Locating in Downtown Cleveland is the Kimpton Hotel. It's a beautiful boutique hotel that offers an on sight restaurant. Nice views of the city, spacious rooms and large bathrooms. Me and my husband recently did an overnight staycation and had a lovely time. I booked the 1 bedroom Shite City View. It features a living area, a king bed and a spacious bathroom with a deep soaking tub. My husband is a government employee so we also received two complimentary breakfast tickets to use at the on sight restaurant Betts. The hotel offers a daily "happy hour" and guest can enjoy complimentary wine in the lobby. The lobby also features a gorgeous fireplace, several seating areas and a community table. Betts also has a fabulous happy hour and their menu features a variety of options to satisfy any craving. The hotel is pet friendly as well. There was one missed opportunity in reference to the in room coffee maker. It was not stocked properly. However I did notice a sign in the bathroom that list several toiletry options that the front desk can accommodate you with and I thought that was lovely. The hotel also offers valet services and is close to many nice restaurants such as Marble Room across the street. For entertainment you are also close to the theatre district and for sports fan the hotel is in walking distance to both the Cleveland Guardians and the Cleveland Cavalier stadiums.

I've really enjoyed my last two stays at this hotel located in the heart of downtown Cleveland. It's walkable to many of the downtown sites, dog friendly, boasts a very friendly and accommodating staff, daily complimentary wine happy hours and coffee/tea in the morning and stylish rooms. Two other features I enjoy about the rooms here is the complimentary yoga mat and high quality bath and body products. And, if you forgot a toothbrush, deodorant, you name it, they have a stash on hand to save the day. The full list of items can be found in your individual bathroom. To top it off, the rates have been great during my last two weeknight visits. The location across the street from Heinen's offers a tasty and fun visit as well as the restaurant/bar in the hotel lobby. And, for the pups, they have a dog food and water bowl conveniently located near the main entry of the hotel. Overall, a comfortable launchpad for your downtown business and leisure trips.

Kimpton never disappoints. We stopped here while traveling across country with 3 adults and 3 dogs. We were assigned adjoining rooms by request and are delighted with everything. Our dogs are not city dogs but we're welcomed with open arms, gift bags, and doggy beds in our room. Parking isn't convenient and neither is a grassy area but both of those things didn't even matter. The rooms were clean, no odor, and we felt very safe. I will absolutely stay here again. AND AGAIN!

I had a great one night first time stay at the Kimpton. As an IHG member they were able to fulfill my request of an early check-in which was really helpful since I arrived at 12:30pm & had a show that evening. The lobby is small but sleek & the front desk staff and Ryan (not sure his exact title) were very friendly & helpful. My room was fairly large, on 6th floor & faced the street. It had huge windows & the bathroom was enormous, again with a massive window. Great toiletries & full size shampoo, conditioner & body wash in the see thru shower (no curtain or door, just half a glass wall). Bed was comfy, pillows fine. There was a ton of street noise, almost like being in NYC, so ear plugs could help light sleepers. The restaurant called Parker's is downstairs & I was in between lunch and dinner so they only had their small plates available but my calamari was delicious and the glasses of wine decent too. I'd definitely stay again.

Believe it or not, I read about the Kimpton Schofield hotel a few months before I ever traveled to Cleveland. I was reading an article about historic architecture renovation and I was simply amazed by the transformation in this building. No where else in recent history can I find an example of a building that was reverted back to its original design after being destroyed in a 1960s "renovation." If you weren't familiar with its look before: the red terra cotta facade was chipped away and re-cladded with some hypermodern (cheap) grey facade for decades. They recently reconstructed pieces of the terra cotta and restored it to its former 1902 glory. See the attached before and after picture: it will blow you away. Aside from the rich history and its importance in what feels like the most flagship intersection in downtown Cleveland: this hotel is LUXURIOUS. I suppose I am not the fanciest person, but I have never stayed somewhere where the staff was so kind, attentive and genuinely interested in making sure that I had a top notch experience. Within minutes the valets and front desk staff knew my name. I mentioned that I was in town for two interviews; each day they thoughtfully wished me good luck and well wishes. There are other more mainstream amenities to talk about namely a free wine bar at 5PM (which I did not have time to attend) but overall I was just sold on great service that I got here. The soaps in the shower (oolong shampoo, geranium conditioner and citrus body wash) were so fantastic that I looked for them online afterwards... again small details that just made for a 'next level' stay. I would seek out the Kimpton Schofield again whenever I am in Cleveland. You may pay a premium to stay here, but this is not simply a place to rest your head for the night: it is an investment in history, a truly superior experience.

Super comfy trendy room! This place is anything but cookie cutter. This is my third stay here and I can attest to the consistent remarkable hospitality. I've had a diff view each stay. They are pet friendly and you'd never know because it's so fresh and clean. One of my gfs brought her yorkie and morkie. We had a great time walking her dogs around the area and checking it out.

I loved spending my wedding weekend at the Kimpton. Gorgeous clean rooms spacious enough for my wedding party to get ready in. The coffee (la Colombe) was delicious. You have to request a cup from the front desk due to COVID. The lounge area was great. Small gym but nice.

I really loved this hotel and was very pleasantly surprised. The staff was insanely friendly. I had my cat and dog with me and at one point i couldnt find the cat anywhere and we called the front desk and everybody sprang into action and helped find him, he apparently found gis way under the bed even though it didnt look like there was a way to get under there. The staff in the restaurant were so friendly and helpful as were the people in the front desk. They loved my animals. Someone helped us with our bags even though they dont really have that (or at least what they said at check out). There was an insanely huge shower and the beds were very comfortable. Overall a fantastic experience.

This hotel was nothing like what is advertised . The shower head was moldy, all the outlets didn't work, the hairdryer was broken, the shower vents were broken and there wasn't even hand soap for us to wash our hands. We asked at 9 am the next morning to switch rooms. They said no Problem come back at 1 pm. We came back at 1 and they said come back at 5 pm or we will call you. No one called so we called again after our dinner at 9:30 pm and they said " sorry we have no open rooms". Just a really gross room and not great experience.

This is such a beautiful property. You'll definitely be taken aback by the esthetic as soon as you enter the front doors. The hotel staff is professional in both appearance and demeanor. We felt warmly welcomed and were offered a glass of wine right away as we checked in during their free wine hour. We made our way to our room which was immaculate and once again, beautifully decorated. We enjoyed a cocktail at Betts downstairs and once again enjoyed the atmosphere. The reality is that being so centrally located in a bustling city, you can hear noise from the street. A great solution to this, I've always found, is to bring a little white noise maker. This was the only "issue" we had that is truly not in the staff's control so they won't lose any stars over it. Another tip I would offer is that if you'd like a reservation in Betts' ADORABLE Christmas lite greenhouses to call well in advance. We called a week in advance and for both dinner and brunch we were unable to get into one of them. Thanks for a great stay!!

I expected this to a be a trendy upscale hotel based on pictures but all that stops in the lobby. The elevators barely work and the room was a disappointment on every front but for the shower. Honestly one of the best showers I have ever taken and the water pressure could refill lake Meade. The room itself was small, poorly lit, and cluttered. The trendy brass lamps clanged as we walked around and ANY movement in the bed resulted in loud squeaking and clunking. The door into the room had a solid inch of bright hallway light coming in all night. The AC was right next to the bed and very loud. Not at all worth the money. We slept so poorly, we ended up leaving early. Luckily the staff understood our disappointment and refunded the remaining stay.

For a sophisticated stay in the heart of downtown CLE, look no further than the Kimpton Schofield Hotel. My most recent trip to the city included a stay here, and I wouldn't hesitate to recommend it or return. Located in an old historic building, the Kimptom Schofield Hotel is part guest hotel and part luxury living space, but this review is just about the hotel. Upon entering, we were greeted by the lobby that was both sleek and modern but also inviting at the same time. A fire pit encouraged guests to congregate, surrounded by cozy seating, and with a huge picture window facing out to the bustling downtown street to help connect you to the outside world. They offered a complimentary happy hour at 5 with wine and snacks, and free coffee in the morning. We spend part of the happy hour paving through some coffee table books that were scattered around to encourage mingling, and I especially enjoyed one about Cleveland with "them and now" photos of places around the city. After getting settled in our clean and comfortable room, I realized that I had forgotten some essentials. I spotted a sign in the bathroom and made a quick call to the front desk. Within about 5 minutes an employee brought up what I needed -- score for great service! The bed and linens were both comfortable, but we both felt like the street noise was a bit more than we expected and woke us up at times. Regardless, I had an overall great stay at the Kimpton Schofield and would be happy to return.

For as expensive as this place is, it's awful. Elevator and keycard barely work, door keycard barely works, and rooms were dirty. Bedding and linens were dirty. Not just dirty, but stained and looked like they had not been changed before we got into bed. Fresh stains, blood. Absolutely disgusting. Rooms will only be cleaned and new towels brought up if you call and 'ask'. When spending that much a night you should NOT EVER need to ask for a room cleaning. Restaurant downstairs had horrible service. And when you call the lobby to complain you're not given anything for such a horrible experience. Save your money, stay outside and Uber in if needed or stay at the Westin. The only good thing is location and again, you have more options around here.

This hotel makes my heart so happy as a pet owner! We've stayed here twice and had the best experience both times. They welcome your pets FREE of charge and from the minute you walk in, they are ALL about your pet! They greet them by name and ask if you need anything for them. Not to mention, nearly everyone is checking in with a dog. It's like the pet lover and traveling pet's best day ever! I assumed that rooms in such a pet welcoming hotel would have an odor or be not-so-nice, but that is FAR from the situation. The rooms are amazing! Modern, cozy, clean and very nice. I hear they have a complimentary wine hour, yet we've never been there at that time to enjoy it. There is a very nice bar attached to the hotel for non-wine-hour cocktails. Parking is $38 for valet, but there is a self parking garage around the corner from the CVS that is around $10/day. It's literally less than a block away. If you forget anything at home, they've got you covered....from toothbrushes to curling irons...you name it! They provide bottled water and snacks in the room, but they aren't free. So, don't eat them unless you want to be charged for them. This hotel is literally in the heart of downtown Cleveland. So much to see and do within footsteps. I highly recommend this hotel!! Especially if you travel with your pet!

The hotel is very well situated and you can walk to many attractions including playhouse square,rock and roll-hall of fame, 4th street Arcade, Progressive stadium. 5th street arcade,etc. The rooms are small and well appointed but I asked to get my bed made and towels changed once in 4 nights at 9:30 am and came back at 5pm and still had not been done.At home, I make my bed every day and looking at an unmade bed is not a good thing for me so I expect a hotel to do that for me and to use the same towel 4 days in a row is disgusting. That negative out of the way,all the people at the front desk were super nice; in the morning, coffee is put out and at 5 wine and beer are available. There are comfy couches and a nice communal table available there. Can't believe how many people came with their dogs and some with 2- not my thing. It seems to be popular now to travel with them.

This is SUCH an adorable hotel. I really enjoyed my 2 night stay here. The staff is absolutely amazing as well. It's definitely a little on the pricy side, but you can normally find good deals on third party sites. Even if you can't- I still say give it a go. The location alone is worth the price. It's smack dab in the heart of downtown Cle, close to everything you may need to access. There's lots of restaurants and bars nearby and a CVS in case you need specific items. The hotel does have lots of toiletries available if you forgot something. They have a full list of what they have available and some were shocking. You can literally borrow a curling iron! So check with the front desk if you did forget something. The rooms are really cute. The decor is more updated and chic. They have robes, a yoga mat and an umbrella in each room. They also have full size bottles of shampoo, conditioner and body wash in each shower. Can we take a moment to appreciate how amazing that is?! Bringing your own hair care is such a hassle but the travel sizes barely last 2 days. They also have a complimentary wine hour from 5-6. They have a choice of white or red and a couple trail mix kind of snacks. Really cool they do that. I will definitely be back when I go back to The Land!

Stopped into the Schofield on my way to Chicago from NY and couldn't be happier. Honestly wished I could have stayed longer. The place is modern, subtle, and clean. The staff is exceptionally kind and prompt. My pup was happy to play with other pups who were staying there as well. Something to note: half the property is residential, so the vibe is really chill and not so transient. I will be back, Cleveland!

My husband and I came in from California for the NFL draft weekend and were so excited to stay at the Kimpton! The staff at the Kimpton is amazing, they helped me make this trip super special for my husband and even helped us dry his jacket that got soaked in the rain! I wish I remembers the gal and guy at the front desk and the manager who we're all SO KIND THE ENTIRE TIME. I can't express how great our stay was even with a hectic weekend. We can't wait to come back for a browns game in the Fall! Thank you Kimpton!

We travel the country a lot and we're Kimpton people. This place is pricey A LOT for the environment. Possibly the most out of balanced in the chain but we certainly haven't been to them all. First, the restaurant attached (Betts) closed at 10pm on a Friday night. That's ridiculous and since it was raining sideways, we were already delayed five hours and had NO intention of getting in a car to go elsewhere so we were sent off to our room at 10pm on a Friday night. WTF?! There were about a dozen people inside and if that's considered slow, then close the kitchen, keep the bartender and a barback around and get that money. We brought some. Probably not part of their property but they certainly can influence a change there. Our room had a gigantic floor to ceiling curtain in it that when pulled back revealed a wall. There were tiny 2ft windows at chin level that displayed the glorious alley and dumpsters of all the buildings that share it. Super noisy back there all night so this room NEEDS to be a fraction of its price because it's $hit. The staff was nice and efficient. Our neighbors one night were absolutely out of their minds at 2am. One call to the desk produced a security knock in less than 10 minutes which produced total silence from the classless. It's certainly not the only choice so if we'er ever in Cleveland again......

Staying here in Cleveland for one night. The rooms are clean, comfortable, updated, and modernized. There is coffee hour in the morning and complimentary wine from 5-6 pm. Valet is $38 per night, which is not far from normal. They also offer complimentary guitar rental. Location seems great with plenty of places and people. Tv and bed are excellent. Snacks and fridge are stocked up in the room, but are overpriced.

Loved my stay at Kimpton Schofield in downtown Cleveland. There is a workout room and the stadd is very friendly and helpful of where things are in the city. Upon my check- in stephanie was super nice and friendly- My room was very clean- and valet was easy to get in and out of- Thank you for a nice and friendly stay Kimpton Staff! I will be back!

Housekeeping on a 3 night stay in the Van Gogh Suite at $569/night: you have to *ask* for it? Why do I need to ask to have my bed made, my coffee needs refreshed? Elevator is extremely unresponsive to your room key card; another guest and I could not get off the lobby floor. Air conditioning unit in the living room of my suite is not cooling but it tells me it's 65°...if it was 65 in here, I'd need a sweater. Light bulb burned out in bathroom. Dust all over clear-glass lamps in bedroom. The noise outside on Euclid/West 9th at night sounds like the Indy 500 raceway...tricked-out cars and crotch rocket bikes with loud exhaust systems, racing the Public Square from 8-2am. Why are those people allowed to race around and around for hours? Bed is a platform with a mattress. I've slept on way better mattresses. I usually stay at the Ritz-Carlton but I thought I'd save $100 per night. I won't make this mistake again,

I'd rate this hotel a 3.5 but that isn't an option, only on the basis of comparing Kimptons to other Kimptons, This building isn't as nice as other Kimptons we've experienced and our first room felt a lot older than our second room, but once we moved to a room with working AC, we enjoyed our experience. Compared to other hotels in general, these beds are so comfortable too. Makayla, who was at the front desk at night (hope I got her name spelled correctly) made our room change really easy which was so helpful. The ladies that helped us check in were awesome, too. Valet was so nice and accommodating. And of course we love that these properties are super pet friendly. There was no extra safety locks on the door- just a small deadbolt. The elevator requires a key card to get to rooms but the stairwell doesn't, so maybe some changes could be made there.

Location location location is the key attraction of this hotel situated right in the heart of downtown Cleveland. One of the most modern and chic Kimptons I have ever stayed at. I was upgraded to a spacious room that had Jack and Jill entry into the bathroom and open shower. The shower was huge and had unbelievable water pressure that made it very relaxing. I've stayed in a number of IHG hotels however this is one of the best. The front desk staff are friendly and efficient at checking you in or out. Valet is sloooooow to greet guests and with checking your vehicle in and out. House keeping is two thumbs up. The rooms are super clean and have character with hip decor. There is a fitness center and restaurant onsite. I recommend this hotel for a romantic get away or for business travel.

Gorgeous boutique hotel in the heart of downtown. Staff is five star friendly and attentive to your every need. They clearly are trained to go out of their way to meet each patrons needs. Dogs are welcome. Beautiful restaurant off the lobby, Parker's. Excellent cuisine and cocktails available. Hotel offers happy hour in their cozy lobby fireplace lounge each evening with wine and munchies. There are cute little nooks next to the fireplace you can snuggle up in. Rooms are spacious, modern, chic and classy. Linens are top end. Citiview rooms show off some of the best C Town has to offer. You can get a guitar from the front desk if you play. A great Rock Hall City touch. Location offers plenty of restaurants and local night life within walking distance.

Had another great stay at this property. The staff members were friendly and eager to help. The property is well maintained, both inside and out. And, the restaurant food is tasty. (We didn't get in to the restaurant this trip but have really enjoyed it on previous stays.) Loyalty member perks such as upgrades & welcome amenities impressed us. Some hotels really can and do make us feel like valued guest; this is one of them. Looking forward to returning soon!

This was probably the best hotel experience I've had in any city. Every single person I interacted with was exceptionally hospitable, even though it was the holidays - which (as a former hospitality worker myself) can be one of the toughest times in the industry. The room and bed were both the largest I've had. The lobby had a beautiful inviting fireplace. We had a trivial issue with the room (a bit cold, something with the thermostat), Caroline at the front desk offered to upgrade and move us (which we didn't really need), and hooked us up with a breakfast for the issue. The service at the restaurant (Chris) was exceptional. Everyone else at the front desk (Leana, the guy with the pins on his festive sweater, sorry I didn't get the name, and others) was extremely courteous, and the valet service was generally prompt. Also it's right across the street from the gorgeous Heinen's Downtown. Definitely staying here for all future Cleveland visits.

I honestly wish I could give this place a 0/5. Firstly, when we walked in, the front desk said that my parents and I (a minor staying by herself) were going to be 2 floors apart after booking next to each other. Anyone with any regard for safety would understand why that is a bad idea. Then, the new room they put me in that was thankfully on the same floor as my family was already occupied when we walked in. They gave me a third room which was next door to a room that reeked of weed. The hallway as well as my room were contaminated with the smell, and it appeared that the hotel cared very little about remedying the situation. It was then that I also realized. This hotel has NO DEADBOLT. THERE IS NO PRIVACY. ANY PERSON WITH A KEY COPY COULD HAVE ENTERED MY ROOM AT ANY TIME, LEAVING ME COMPLETELY UNSAFE AND FEELING UTTERLY VULNERABLE. NEVER STAY AT THIS HOTEL IF YOU VALUE YOUR SAFETY.

This hotel has great customer service. I stayed here one night after a week long road trip and the front desk staff checked me in quickly and efficiently. After my stay, I received a charge for drinking a water from the snack bar in my room but after a quick phone call they removed the charge with no question (I did not partake in any snack bar goodies). The lobby decor is the living room you wish you had. The beds were comfortable and there were cute touches in the room, such as a light up message board. Sliding doors to the bathroom seem to be the new trend in hotel rooms and it's not my favorite thing, but it made more sense with the set up of the room.

This hotel was spectacular! I booked a room because I was attending a Cleveland Indians game. The stadium is only a few blocks down from this hotel. The hotel is beautiful. The rooms are gorgeous and super comfortable- well maintained. The mini bar is awesome and not all that bad price wise. You are not going to get your bill and regret getting a 2am craving for snickers. From the valet to the concierge - every employee was incredibly gracious and helpful. Another important factor - it is super quiet - even though it's so close to bars, restaurants, and stadiums - you can come back to this hotel and actually sleep. I do believe they've ruined me for all other hotels - I can't imagine staying anywhere else.

First of all the staff stole things from our room while visiting with family. Then made the beds and took some dirty towels but didn't replace any of them. They left trash on the floor and went through my bags. I have never had this bad of stay. Management stated they needed to learn what we experienced over 3 times. I will never stay again and will continue to let people know not to stay here. I have a high up that is going to blast them.

Wonderful hotel in a great location. Staff was very friendly but seemed like they were understaffed as so many businesses are experiencing.

Location wise in a great spot to walk to the main attractions. However, I have stayed at other Kimpton hotels and this one fell way short of the standard I thought it would have. The room is small and needs more security than just a key card. The first room we were given had windows blocked (not that there was a view) so it seemed very claustrophobic. The front desk person tried to make all excuses to NOT change the room....but we knew the facility still had vacancies. Thankfully she relented finally otherwise we would have moved. For the price, it could be a little more special!

We really enjoyed our stay at the Schofield. The staff was very friendly and laid back. The room was comfy and spacious with great eclectic decor and a nice big bathroom. The location is really great! Right across from Hienens, close to Playhouse Square, E.4th and the ballpark. The Schofield is also about as dog friendly as you can get. We loved having our dog with us:) We will definitely plan another weekend at the Schofield.