Angie V.
Yelp
Our family was very excited to stay at the Kimpton hotel for our mom's 70th birthday weekend; however, we were extremely disappointed for a number of reasons. The biggest highlight was the location as it's right on the beach but sadly, the service provided and the quality of the room for the cost you pay is truly not worth it.
We booked the Oceanfront two bedroom grand suite for one night and when booking the reservation we requested early check in and late checkout as it was a special occasion and we planned to decorate and make the suite extra festive for our mom. We were repeat guests and expected after spending nearly $900 for one night (yes, you read that right - $895.59 with tax), they would easily grant our request. NO, NO - We had to call the day of check-in three different times to find out if the room could be ready two hours early. In the end it was, but why could they not have been proactive about it? Calling multiple times the day of check-in (while driving three hours to get there) was a huge inconvenience and extremely frustrating. Also, when making the reservation, we were told as IHG members, there would be a free gift such as breakfast for the guests. Untrue! When checking-in, my sister was told no free breakfast would be included because the room was booked under a specific classification known as "sweet suites" yet there was no discount nor were there any amenities included. AWFUL!
Icing on the cake was running the bathtub in the master suite bathroom and finding brown/yellow water came out - disgusting! Upon pulling out the sofa bed, food was left in/on the mattress. Finally, the blinds were stained and dirty. Truly, this hotel was/is SO OVERPRICED, it was not carefully checked prior to guests checking in and I absolutely would not recommend it to anyone. I really think Kimpton should reconsider their prices for what they are offering guests!