M. S.
Google
From the outside, this is the quintessential, classic, English country inn which is confirmed upon entry with beautifully decorated and appointed rooms. The food was also delicious, which one would expect, given the price point, but nonetheless it exceeded expectations, though I do question that the 8oz ribeye was closer to 5-6oz. Anywho, my one major gripe and the reason this review doesn't get five stars and only gets the one measly star, is that the bedroom was cold and a bit damp with the onset of autumn. After realising that the radiators were not functioning, I asked the young woman at the reception for the central heating to be put on as the radiators and towel heater were not on. She said "of course" and I was assured the central heating would be turned on so that our room would be "nice and warm" by the time we had finished dinner. It is very late September and temps dropped into the low teens overnight. During our meal, I was subsequently told that the heating wouldn't be turned on 'just yet' as it "gets too hot downstairs for the guests in the bar area." which I find strange as radiators can be adjusted and lowered individually and oh yeah heat rises and there are windows that can be opened to ensure optimum comfort for thirsty patrons. Anyway, we finished our meal and went to our room and lo and behold the room was still about 14-15C and dropping and still the radiators were as cold as the blue stones at Stonehenge. Completely unacceptable. Why not provide a space heater then if you don't want to spend the money on heating the room for your paying guests? We went straight to bed wearing our clothes to keep try and keep warm. It completely ruined the evening and our experience. My wife now has a sore throat and I am sure the cold damp air contributed. I really wanted to give this inn a five star review, but that meant their advertisement should have read: "The rooms are lovely and we make every effort to help you enjoy your stay with us, but we keep the heating off because we don't want the bar/restaurant area (punters) to get too warm." That would have been honest. While the UK doesn't have laws regarding hotel room temps (shocking, I know) the UK.gov guideline says 20c or 68F in old money, is the expected room temperature norm. This unfortunate experience was a good five degrees short of that comfort threshold. What I really didn't appreciate is being lied to by the staff, not once but twice. The staff and no doubt, the miserly owner, knew there was no way in hell that they were going to turn the central heating on for us, or anyone else for that matter. We found a thermostat in the stairwell it was set to 16.5C — this was in an area where the heat from kitchen and bar are would keep it significantly warmer. It was locked. So despite the inherent aesthetic lure and charm we strongly suggest that other travelers stay elsewhere. We definitely won't be coming back.
Revised Update: Thank you Millie for your reply and action regarding our unfortunate experience during our stay. We won't get that time back, but we appreciate your gesture actions after learning of our experience, especially dealing with Bookin.com. We learned our lesson, we'll never book with them again.