Hannah P.
Google
Good for location, beautiful decor, shower, breakfast choice, small residents only infinity pool, room facilities, sauna, afternoon tea. Lovely, helpful waitress at breakfast
Just some aspects prevent it being top tier. Feels somewhat understaffed for the price point, with reception staff not especially welcoming or proactive, don’t show you your room or help with bags, and several aspects of the stay feeling unclear, such as directions within the hotel and how to order drinks in the spa or at the infinity pool. Not sure if they just speak quietly on reception but there was a lot of mumbling about credit card holding but no explanations about breakfast timings, facilities, Wi-Fi - they seem to assume you find out yourself online. They could really upsell the experience with a bit more training and actually encourage more sales of drinks, choosing the eat in their restaurant etc. Welcome literature in the rooms, outlining services and timings, would also be helpful. There is a lot of signs warning you not to take things like towels out of the room and how much you will be charged if you do! The spa itself is pleasant but not something I would personally pay for if it wasn’t included in the room, as there is no pool in this part, the “salt room” is simply a small, rather dingy room, and there aren’t enough relaxation beds. The upper terrace seen in the hotel photos is currently a building site so can’t be used. The residents only infinity pool is a great feature, however, we saw how easily one or two disruptive guests could affect the atmosphere, with a loud, drink couple shouting and behaving inappropriately, and the man then falling over, which looked dangerous. There were no staff present to supervise, ensure safety, take drink orders, keep it tidy or maintain a calm environment.
Unfortunately, we were also woken at ~1am by someone shouting and swearing in the corridor outside our room (5th floor) which felt quite unsettling. Initially I wanted to call staff as it sounded like someone was trying to get into a room but there is no clear method of calling reception from the room. It quite upset us and ruined the night. Someone was also repeatedly knocking on someone else’s door later in the night as well. When I mentioned it the next morning, staff were unaware and just brushed it off. At this price point, you expect a greater sense of security and a more refined atmosphere, and while the hotel is beautifully designed and in a superb location, the service and attention to detail don’t quite match the price yet in some ways.