Ciara R.
Google
This was our third time staying at Kingfisher Bay Resort, and over the last few years we’ve stayed in different types of accommodation — rooms and two different villa styles — and have always found them great: comfortable, clean, and well-equipped. The staff are consistently lovely, the facilities are fantastic, and there’s always so much on offer. We love the restaurants, the Sunset Bar, the tennis courts, the pool, and the evening light show — it’s always such a wonderful experience overall.
Unfortunately, our final night this trip didn’t end on quite the same high note due to our experience at the Dune Restaurant. Our server wasn’t particularly attentive or engaged. To start, when we tried to order a beer on tap, we were told simply that we “could not get a beer on tap.” This struck us as odd, as we’ve dined here before and always been able to, and we could even see other guests with pints they’d brought from the Rainforest Bar. When I checked directly with the bar, I was told the tap was working fine and that the waiter was likely operating off old information of an earlier ‘issue’.
However, at no point did the waiter mention there was an issue with the tap — had that been explained, or had he checked with the bar himself, we would have completely understood.
Unfortunately, there was no clarification or follow-up, (I had to check with the bar myself, and find out we could in fact, get a beer on tap) and he didn’t return to check on us or take any further drink orders throughout the meal.
Another disappointment was that I ordered the prawn sui mai but was served pork instead. This wasn’t realised when the food was brought out and I only realised after eating some — quite an unpleasant surprise as I’ve been vegetarian for over five years.
It was an unfortunate final dining experience after an otherwise faultless stay. Despite this, we still absolutely love Kingfisher Bay Resort and will no doubt return again in the future — everything else was, as always, wonderful.
