Charith Madushan
Google
Don’t Visit Until There’s a Change in Management. I saw several negative comments published already, regarding the same manager.
Beach parties at Kingfisher are well-known, and my friends and I went there on a weekend to experience it. We politely asked if we could bring our own bottle and pay a corkage fee, as the type of alcohol we wanted wasn’t available in their bar. The manager on duty refused outright, not because of policy, but because of the way he handled the situation.
I completely respect that every establishment has rules, and customers should follow them. However, the attitude and ego displayed by the manager showed a complete lack of customer orientation. Instead of explaining or offering an alternative, he turned down a group of 10 paying guests and lost the business entirely.
Today’s hospitality standards revolve around flexibility and customer care, but this manager seemed unaware of that. As a result, we took our group and our spending to Never Mind in Ahangama, which welcomes BYOB and offers a far friendlier experience. Highly recommended as an alternative.Until Kingfisher updates its approach, or its management, I don’t see a reason to return.