Alex Johnson
Google
The actual staff are nice in person but their phone tree is horrific. We tried to call and ask about road closures and conditions due to the fires before driving over an hour to visit. The phone tree had menu options for current conditions or road closures but after minutes of non-relevant info, the tree would loops back to the main menu. Then even to leave a message, you need to listen to a few more minutes of rambling. It’s designed to deter people for leaving a message. Someone did return my message though… 3 days later! Do better, prioritize customer service, and fix your phone tree.