Rudy P.
Yelp
This is purely a review of their customer service.
On Thursday, May 12, I was the most excited Tori Amos fan in the world when I saw front row tickets pop up on Ticketmaster. I promptly bought them, grabbed my friend, and excitedly headed to the theatre.
When I showed up to my seats, minutes prior to Tori coming on stage, I was told by an employee that a terrible mistake had happened - the seats that were sold to me were never supposed to be sold. They had been promised to what I later learned are Tori fans who follow her around on tour and have a general sense of entitlement about them.
Essentially, Tori and her people rank some fans as more important than others.
It was not a Kings Theatre problem. It was a Tori management problem.
You would never have known that from how wonderfully staff handled it for me.
Adonna - who later told me it was her first night working on staff, which impressed me all the more - took amazing care of us, and quickly. She initiated a refund for the seats we should never have purchased, comped us excellent seats on the side mezzanine with a great view, gave my friend and I two free drink tickets each with Speakeasy access (private bars they have) and signed us up to see a forthcoming performance by David Sedaris free of charge.
All the while she was friendly, genuine and professional. So too was, I believe, the house manager (?) named Dan Harris - sorry if I'm getting your name wrong, Dan, but I'm sure I have your last name right. He signed us up for the Sedaris performance and made sure my refund for the would-be front row seats was initiated, explaining the process to me.
I don't blame the Theatre at all. This was entirely a Tori problem. I felt shaken and diminished as a longtime fan.
However, these professionals at the theater - and, by the way, every single person on staff I interacted with was warm and friendly, from the bartenders to the ushers to the merchandise salesmen - made what could have been a horrible night into a memory still worth cherishing.
You can't ask for more than that.
Adonna was particularly amazing - so patient, warm and empathetic.
Thank you Kings Theatre!