Laura D.
Yelp
I recently stayed at the Kinley for a wedding and had a variety of issues. First, I tried booking with the block room rate online, but it would not let me. I called the hotel and after about 10-15 minutes of being on hold I was told that I was not able to book with the discount rate for one of the days. I thought this was odd, but accepted. When I informed the bride of this she said that was untrue and called the hotel to get me the discount.
Next, online it said that they offered bassinets/pack in plays for infants, however when we arrived late Thursday night the manager on duty didn't even seem to know what one of these were. This led to my newborn son to sleep in his stroller for a night which was not safe. The next morning I asked again and this time the manager said "of course, I'll send one right up!"
Third, our hotel keys stopped working, not once, not twice, but three times in the course of 2.5 days. Constantly getting locked out of our room with an infant was extremely upsetting.
Also, the hotel room, which we were paying $200/night for, was extremely small, had curtains that wouldn't close, and the weirdest pillows I've ever slept on. The pillows were large, loud, uncomfortable, and seemed to be filled with air? They deflated throughout the night.
Lastly, the valet service took a while to bring the cars around. The workers' seemed to be hustling and were very nice though.
Overall, many of the workers seemed slightly incompetent, the room was a let down, and we had many technical errors throughout the weekend. Besides being in a good location, I would literally recommend any other hotel you can find.