Megan Appenroth
Google
This “hotel” is awful. There’s no 24 hr concierge - my partner and I were in Colo Springs for a wedding that started at 4, and since check-in doesn’t start until 4 I called just to ensure that we would be able to check in late. Grateful I did, the staff member said they would check me in early so I wouldn’t be marked as a no show, then asked “when can you be here? 11?” I told her we would try to arrive by then and call if we would be later.
When we arrived, the staff member had a hard time getting the information for our reservation/room, blaming it on the fact that we booked through booking.com, and that we should have booked directly through them.
Parking is not included, which is not mentioned in the booking, so be prepared to pay another $18/night on top of their already high prices.
The room/hotel is beautiful and modern, but very small. The room was noisy, road noise and doors opening/closing were heard throughout the night. The AC did not cool the room down well, and was very noisy so it woke us up every time it would kick on and off.
The morning we were leaving, a staff member woke us up at 9:07am asking if we needed a late checkout. Check out for the hotel is at 10am - this was communicated when I booked via email and also was texted to me in the morning to “enjoy my room until 10am checkout”. So, I’m not sure why a staff member knocked on our door, woke us, and told us we were late checking out. When we told him we were under the impression that checkout was at 10, he said he would “ask a manager” and left. No follow up. No apologies. When I asked the person at the front desk if we were late checking out and that a staff member had woken us around 9 to tell us we were late, he said “oh you’re good, checkout is at 10”. Again, no apology.
This place was ridiculous, staff was unprofessional, and not worth the price at all. Only good thing was that the bed was comfortable.