Kinzie Hotel

I arrived at the Kinzie Hotel with my two teenagers, and was met by the manager. Although I had reserved two rooms, I had some questions about adjoining rooms and number of beds. The manager seemed annoyed by the questions, and he made it clear that he would not entertain further questioning. I later spoke with an intern who was quite helpful. Note that the base rate for rooms is only about two thirds the actual cost once taxes and fees are included. My daughter ended up sleeping on a pullout sofa that had a noisy plastic cover, and we needed to request a blanket for her. The blanket had a stain and a hole. Otherwise, the rooms were fine. The exercise room is nice. The continental breakfast was what you might expect to find at a cheap hotel… cereal, bagels, coffee, muffins. We chose not to eat there on the second morning. All in all, it’s not a bad place to stay, but certainly not a good value.

My stay at the Kinzie Hotel was absolutely fantastic, largely thanks to Anderson's exceptional service. Not only were the rooms impeccably clean and the staff incredibly friendly, but Anderson went above and beyond to ensure our comfort. His kindness and attention to detail, such as promptly bringing us extra towels, truly made our experience memorable. I can't recommend this hotel enough, especially with staff members like Anderson who elevate the stay to a whole new level of hospitality.

This hotel has many advantages, but on the whole, we would not stay here again. The strong points: (1) The room itself was large and lovely. Very comfortable and well-appointed. There’s a TV with Netflix and premium channels, an (empty) refrigerator, a nice shower with tub, and a large area around the sink for toilet articles. The A/C works well and there’s a decent view. (2) The breakfast is ample, though not a lot of gluten-free options – just fruit, yogurt, and hard-boiled eggs. For others there are waffles, cereal, Jimmy Dean breakfast sandwiches, bagels, muffins, etc. (3) There’s a daily happy hour from 5-7 with free (and decent) wines, beer and mixed drinks, plus popcorn and snacks. (4) They provide free bottled water, as much as you want, at the front desk. (5) The location is excellent – right near Riverwalk and Magnificent Mile, and walking distance to Millennium Park. ||The main drawback is the lack of front desk staff – it doesn’t even feel like a real hotel. Often there is no one there at all or only support staff who don’t have authority to do anything (we had to wait about 15 minutes for someone to arrive who could check us in). They often don’t answer the phone at all, don’t respond to texts for long periods (even though they list it as the preferred mode of communication), and there is no information in the room about who to call about maid service, laundry, business center, etc. This was a problem because we wanted to know how to take the L train there from the airport, and their website was not functioning properly and when they finally answered the phone, they put us on infinite hold - we never got through to anyone. There’s no concierge, no room service, and only occasionally bellhops; there’s no book in the room to tell you about the hotel, the neighborhood, check-out time, etc. No one at the front desk could give us restaurant recommendations. In addition, there is a $28 daily facility charge that they did not include in our prepaid reservations, and they put a $500 (!) hold on your credit card for room charges. Finally, our room was fairly noisy; we could hear the beat of a nearby nightclub until about 2 am. Bottom line: if you want regular hotel services, this is not the place to stay.

We thoroughly enjoyed our 4 night stay here.|The room was lovely and had everything we needed.|Loved the breakfast spread that was offered each morning and being on the 6th floor, it was so easy to grab something and take it back to our room.|We also really enjoyed the drinks reception each evening from 5pm till 7pm. The wine on offer was good, and we met some lovely people whilst enjoying a drink and a snack.|Location of the hotel was great too. |So glad we chose to stay at The Kinzie.

We found this an Excellent hotel, in a super location in the heart of the city. Rooms were spacious and clean, beds were comfortable. Breakfast was good although simple and the Happy Hour was a welcome bonus. Staff were always pleasant and willing to help.

When you enter the hotel it’s hard to tell where the check in desk is. There are a couple of tables with people sitting in chairs. There is not really a line and no one seems to really know what they are doing. To be fair we were there at 2:45 and check in is at 3 so waiting a few minutes was not a problem. But 2 hours! If you get past that the rooms are very nice. Squeaky clean, well appointed and quiet,Be aware that continental breakfast is not free. It was $30.00.

I have recently had a 3 night stay in the Kinzie with family on vacation from the UK. Good sized room, clean and comfortable. Good location for sightseeing, walks along the river trail or the main sights such as Cloud Gate or Navy Pier. The manger's nightly drink reception was an added bonus and the breakfast had a good choice of food.|Staff friendly. Would recommend.

The best hotel for a quick stay in Chicago. If you're looking for a hotel located in the heart of the city, close to all the best restaurants and tourist attractions, and a short walk from transit, then this is the place. The rooms are very good and exactly what you need if you're going to be spending the day outside and coming back for a good rest. The beds are comfortable and the water pressure in the shower is great. Finally, the service provided by the staff is the best. From early check ins to late check outs, holding your bags and just their attitudes, it was all top notch. Finally, the rates are actually very competitive and allow you to make the most of your time in Chicago on stuff outside your stay.

Wow this hotel surprised me! I originally booked a different hotel then switched to this one to save some money. I am so happy I did! This hotel is located a block from the riverwalk and very close to the Metra train lines. When I arrived I did not think much of the lobby because it was basically very bland with a giant horse statue above the door. However my mind changed when I got to the room. The room is extremely beautiful and very well organized. Truly remarkable how the thought of every little detail. Now I normally am not a fan of resort fees. However, this hotel has a FREE happy hour every night. It also has a free breakfast too. Overall this is a fantastic hotel that is centrally located in the city of Chicago. I would highly recommend this hotel.

The Kinzie Hotel was fine for a boutique hotel of this nature. It's pretty "light" on services and guest amenities: such as the breakfast and any snacking offerings. The breakfast was located each morning inside one of the hotel's interior rooms without any windows. The snack and drink offerings consisted of a tiny rack of chips behind the front desk. The hotel lobby is quite small and somewhat cramped. I really liked the room I reserved. It was a 1-bedroom suite--and, as far as hotels go, enormous!! The building was also pretty solid In the sense that it isolated street noise to a large degree. My room was only on the third floor and at first I was nervous that the street noise would be an issue. Happily, it never became an issue. If you are looking for a smaller, boutique hotel with an excellent River North location, I would definitely keep the Kinzie Hotel on your short list. However, don't expect much in the way of frills or amenities.

The hotel and the room was nice. Location was good. Downsides were that check in took way too long with only one person working right at check in time on a weekend. The staff member was very friendly though and handled the long line well. Also, the room was freezing. It was uncomfortably cold, so for that reason, I would not stay again during the winter.

My stay at the Kinzie definitely wasn't a four, but it wasn't a three. Solid three and a half. I booked through a third party to use travel credits, so my stay was paid for upfront. I don't usually do that, but the credits were due to expire soon. Upon check-in I was told that there was a "resort fee" of $27/day additional. Not a huge deal, but adds up if you are staying for more than a night or two. The Kinzie does offer free happy hour (wine and possibly beer, popcorn) from 5-7 and breakfast, so we made sure to get our $27 worth, but it does not offer other amenities like a pool or room service (the website said it does, but after asking the front desk they said it does not). They also charge a $500 deposit, which again isn't unreasonable, however there was a huge dent in the credenza and a stain on the headboard (didn't look dirty, just stained), which you would think they would be repairing with the money they are taking for the deposit. Overall, a pretty good location and does have some decent perks (breakfast even had Jimmy Dean sandwiches for takeaway, which, even though I didn't eat was a cool option). Just don't expect anything amazing!

A nice hotel in a good area to walk to many attractions nearby. We stayed a night at this hotel since we had tickets to a local show. We were happy with the overall service and accommodations. They have a happy hour 5-7 and you're allowed to get two drinks and they have popcorn and pretzel snacks. They offer beer (taps: a local lager and miler liter) and wines. The hotel bed was comfortable and overall decent. Service was friendly and helpful. They offer a continental breakfast which was average. We enjoyed the one night stay and would check them out again. A tad bummed for no pool given the cost of the hotel. Also, if you have a car it's $71 a night to have it at the hotel.

I do not recommend staying at this hotel if you want a good night's sleep. The hotel is on a block with multiple bars that play live music until 2am on weeknights and until 3am on weekends. I wore ear plugs and played white noise from my phone and still couldn't sleep through the noise. I requested to switch rooms and the front desk refused; they said I would hear the noise no matter where I stayed in the hotel. I really regret spending my money at this hotel only to not be able to sleep. I ended up cutting my stay short and switching hotels because the noise was that bad.

My stay at Kinzie was okay. I'm not thoroughly impressed in the slightest, but I'm not upset really either. Location was prime. It's walking distance from so many attractions. The room was clean enough, but I did see spider webs on the ceiling and a lot of scuff marks on the wall. No buggies were found, so I am very happy with that. Having a fridge was nice to chill our beverages. They ran out of slippers when we requested items, so that was disappointing. For a 4 star hotel, the amenities had to be requested such as tooth brushes. We did go to the complimentary happy hour once during the 3 days we were there and we enjoyed it along with the pub mix snacks that we were given... On Saturday night though, it was loud. From the 3rd floor, the outside partying of Chicago kept us up into the early hours. I think I'd like to try another hotel when I visit Chicago again. Not that Kinzie was bad, but it was just underwhelming for me.

Fabulous hotel I stayed at during a long weekend hangout with my bestie. The rooms are spacious, stylish and very clean. There's an amazing free breakfast and and extra amazing nightly cocktail (wine beer) party every night! This Pam e is great!!

Surprise Fees. if you think you have paid up front guess again. they hit you with more fees when you check in.

Priceline purchase over a $50 difference. A resort fee is added at hotel of approximately $13. I arrived later in the evening. I told the manager when I needed to be at the airport and late checkout was offered. I was told about the breakfast, manager's reception (I missed it but was telling me in case I stayed another night. ) The room was beautiful. Loved the windows. Enough outlets. Had a cold refrigerator. Comfortable bed. The room had everything and more. Gym ok. The only thing that would make this is a 5 for me would be the hot breakfast. I debated between this and the Embassy. The Embassy offers a hot and made to order service for less. Great location. Near EL. DARRIN was a star of this location. I really wanted to just knock off a half point for the breakfast.

Stayed 4 nights at The Kinzie Hotel in the heart of downtown Chicago. The concierges were always helpful and looked things up for us, and offered bottled water when we were heading out. Continental breakfast was satisfying, and they responded quickly to our single service request. Housekeeping was flexible, came back later if we hadn't left the room yet. We were on the sixth floor with a view, splendid view especially at night. Easy to hail a cab or call a ride-share. Great choice for business or pleasure.

You guys do it without responsibility I had book 2 rooms but When I coming I said I canceled 1 rooms . They said they can do it but they don't refund money for me.Now I check my bill and call them then they said they can't did because they didn't cancel

Great hotel experience! We stayed here 3 nights for a quick birthday getaway for my friend. The beds were comfortable, the bathroom was clean, and the design was modern simplicity. Free bottled water was available upon request at the front desk. Happy hour each evening offered two drinks per person, with a small variety of wine and beer offerings. The happy hour snacks left a bit to be desired -- stale popcorn and bags of bar mix that included nuts hidden behind the counter. But continental breakfast in the mornings offered plenty of food, from breakfast sandwiches to self made waffles. We enjoyed sightseeing on our trip even more knowing that the comforts of the hotel awaited our return. Great location close to the river. We were surrounded by restaurants, museums, music venues, and all sorts of things to do.

Excellent short stay at the Kinzie. Staff was helpful, room was well-equipped and comfortable, and the location of the hotel was extremely convenient to walk to so many great places. The happy hour and breakfast are a nice touch, as well.

The staff at the Kinzie Hotel were very kund and helpful. The room was very nice. The location was great!

Stayed one night. It was clean, comfortable and good. Customer service is good. There is a fridge in the room, microwave is in 6th floor. There is a nice complimentary breakfast with fresh fruits, bagel, bread, coffee etc in the morning. We didn't have a great view but maybe there are rooms with a good view. Overall comfortable stay.

If you want clean, cool, comfortable and convenient, you'll want to stay at the Kinzie Hotel. I booked through their well designed website, and had a question about the room so I called them. Very pleasant and polite on the phone, answered my questions and made me look forward to getting there. While it was big city prices for parking the car, the valet service was right out front. The front desk was friendly, made me feel welcome and important. The hotel was immaculate throughout. I got a room on the top floor, which had a great view. It was quiet, the beds were comfortable, dual shower heads in the bathroom, the manager's reception and breakfast were spot on. I would definitely stay there again. And one more thing, they're dog friendly!

I've been so excited to get back to the Kinzie after an amazing stay a few years ago, but am sad to report the extras that made me fall in love are gone. The Kinzie is still a great location and perfectly nice, but things are a bit worse for west - peeling paint/wallpaper, two towels, one bar of soap (we opted to use it for the sink and make do with shampoo as body wash until we could snag a second bar from the front desk), a faucet not fully attached to the sink, and a non-functioning TV. The rotating lobby drinks are no more, happy hour is now beer/wine and snack mix instead of full bar and hot apps, and the upscale continental breakfast on every floor is now your standard Sysco boxed muffins/waffle iron/cold cereal spread in the lounge. The people are still a highlight - everyone was friendly and helpful which is always appreciated. I snagged a decent deal on Priceline so it was fine, but I'd have been really disappointed if I had paid full price.

Loved the location! knowledgeable front desk clerks and Wonderful reception/bar/breakfast staff. Stayed in February and my room was not in the best of shape. Was unable to switch rooms due to capacity issues.

Kinzie Hotel is absolutely one of my favorite places to stay in Chicago whenever I'm in town for business, but honestly, I would probably stay here for leisure as well. Unbelievable value for the price with daily complimentary continental breakfast and a free wine happy hour in the evenings. Rooms are clean and modern, and the hotel staff has always gone out of their way to make me feel welcome. Plus it's in a pretty good location. Not much more you could ask for!

Great location!! Clean, comfortable and soothing colors! Nice size rooms & bathrooms. A Bitchen boutique hotel!!

I stayed at the Kinzie hotel this past weekend with 3 girlfriends for a girls weekend. We stayed in a 2 queen room on the 4th floor. The room was nothing special but was clean and the beds were very comfortable. The bathroom was spacious enough for the 4 of us to get ready in to go out and the double shower head was a really nice touch! There was only one robe in the closet which was a bit disappointing for the number of beds (there goes an opportunity for an Instagram photo), but other than that, it was a nice space. We didn't end up eating breakfast that was provided on the 6th floor each day, instead we opted to try a restaurant near us each day. The staff was very friendly and helpful. The only parking they provide is valet - otherwise you need to walk to the nearest parking garage about 1-2 blocks away. Thanks for having us!

All around great Hotel Great spot was able to walk too a lot of places downtown, Even though it was in February

Stayed here for a couple of nights and I didn't realize how close it was to all of the restaurants and bars in downtown Chicago which is great. The price is super reasonable considering the location but very few amenities which is fine because we would rather be out and about anyways. The people who work here from the door man, concierge and desk personnel were all super friendly and helpful. If I were to come back to Chicago I would stay here again.

Nice hotel that offers free water and a nice view of the chicgo skyline. The cost was under 200 a day and it is a great location. The heater does not work very efficiently; it runs 24 hrs a day. The free breakfast is similar to what one would get at a gas station.

If you want to be charged more money for a room (and not know what for) be given the run around by front desk and management, book at this hotel. We had three rooms. Some of our group were arriving later and we gave the front desk full name, room key and authorization to add them in the room. Took 45 min to finally get in the room after having to call the main person in reservation to go through the process again. Once in the room the front desk called to apologize that someone forgot to put that information in.... ( the other desk agent ) Disappointed with check in, billing, charged extra fees mid stay and front desk can't even tell us what we were charged for, let alone pull up our reservation by dates stated 9/2-9/4, confirmation code, or name. No breakfast, no happy hour, no calls back to resolve our billing issue, how convenient! On a positive note hotel location is great.

What this hotel did to us was so outrageous that I'm not even sure it was legal. If it's not illegal, new laws should be passed to prevent it from happening in the future. They overbooked the hotel and cancelled the reservations of 60+ rooms made through third party websites (including our room). They lied and said the third party websites knew, but they didn't. What clearly happened is that they probably got higher direct offers for bookings for some large event and they got greedy, while also being irresponsible about communicating with clients. Because let's be real, how do you overbook by SIXTY ROOMS?! They refused to "walk" us over to comparable accommodations nearby, and left us in Chicago with nowhere to stay. We were standing at the curb with our luggage after they kicked us out scrambling to find a hotel on our phones. We ended up having to pay over $400 what we originally planned to stay nearby. Lastly, Jasmine and the whole front desk staff were VERY rude to all the guests this was happening to. They showed no remorse for their hotel's actions and told one upset client (who had also just found out about the overbooking) "yeah you can leave now." As a grown woman, I have never been brought to tears from poor treatment by a business like I did when this all happened. Trash hotel. Trashy management. Trashiest customer service.

I had the pleasure of staying here on a visit to Chicago and have nothing but nice things to say about the place. Not often do you look up hotels and see 4-5 star reviews across all review sites. On top of that, I was able to snag a bunch of points on Southwest by booking through them. Win win situation for me! Considering the central location and close proximity to almost all the touristy spots and restaurants, the price was super reasonable as well. We had a late check in and it was a quick process. I simply asked for a high room with a view and they were happy to oblige. Customer service was above and beyond the entire time. This place definitely screams boutique hotels with all its modern touches and tasteful design. There is a complimentary continental style breakfast daily as well as a complimentary happy hour complete with adult beverages and snacks. The rooms were nice and spacious with plenty of outlets for all your devices. There was also a smart TV so we were able to watch Netflix. Unlike most hotels, the water stayed nice and warm throughout all my showers, and I love to take alot of showers! There is also a safe in the room to leave all your valuables as your go sight seeing. Overall a very great experience on Kinzie at the Kinzie Hotel. Would I say here again? Absolutely!

I would not recommend this hotel!! Had a reservation directly through the hotel, months in advance. Messages them that I would be arriving late through the hotel website. Arrived Saturday night after a wedding at 10pm to check in and was told they were sold out!! I asked about my reservation and was told it was cancelled!!! No apology no explanation other than they were overbooked. Well what's the point of making a reservation if it's not going to be honored!! ESPECIALLY since I sent the message that I would be arriving late! And when I tried calling no one answered the phone.

This hotel absolutely SUCKS. My friend reserved months in advance and flew in from Florida, when she checked in they seemingly didn't even have a room available for her. We had to speak to the manager, wait and almost find another room elsewhere at the last minute. Finally they found a room on the 2nd floor with an alley view... and the entire night we couldn't even play music or have fun because someone next to us complained and we weren't even very loud... I would NEVER recommend this hotel to anyone. We've paid less for better views and better accommodations.

The room was nice; but The Kinzie adds on a $24.95/day "resort" fee. They give you a "complimentary" beer or wine and a continental breakfast daily and say that it's their thanks for staying. But, I am paying for it! It's a 6 story hotel in downtown Chicago so there is no view. A $7 beer and a warmed Jimmy Dean breakfast sandwich are not resort fee worthy! There is no WOW factor.

This is an epic hotel. I seriously didn't want to check out, everything about it was worth five stars. Let's break it down: + Friendly, efficient staff (I was checked in under two minutes) + Room service fare was actually pretty good, and beyond that, SUPER quick for room service + Comfortable beds + Good showers with quality shampoo/soap/water pressure + Outlets right by the bed + Full blinds to block out all the light + Clean as it gets + A great evening happy hour with beer, wine and snacks on the house + An average to slightly above average hotel gym with treadmills, free weights and towels + Good location, close to where I needed to be (Merch. Mart) and in a good part of Chi-town + Friendly housekeeping staff + Quick elevators + TV's that have Netflix + good cable options + Quiet Now for the minuses: None! Seriously, everything about this was such a great, short stay for me that I'd go back here in a heartbeat. I was just out in Vegas staying in a hotel that felt like a roadside motel from the 1960's full of cigarettes and club music, so this relaxing boutique hotel was sorely needed. Loved it.

Solid hotel. Very friendly staff,comfy large room, good security, large bathroom, good bed, great location. They offer free breakfast but skip it and Goto Yolk. Close to tons of restaurants and bars. No complaints, I'll be back

So first of all, having some staples for "continental" breakfast does not make this hotel 4 stars. For what it's worth, maybe the price and location is the only thing that would justify staying here, but maybe I'll just pay a bit more to stay nearby... the rooms are, well, looks good on the picture but there's always some strange noise either the door like someone is trying to break in or sounds of some kind of AC even if my AC was off. I couldn't wait to leave this hotel... the extra star is for the friendly staff.

We arrived at the hotel late (9 PM) and had an excellent, quick check-in process upon arrival. We were advised of the "complimentary" breakfast in the morning and wine/beer reception at night. Our room was on the 5th floor, and I panicked when we passed a men's room in the hallway. I thought I had mistakenly booked us at a communal hotel where we had to share bathrooms. We entered our room and I immediately felt relief when I saw the bathroom. Our room was very clean and decently spacious for our brief stay in Chicago. We slept great, too. We took advantage of the breakfast one morning and the wine, beer, and snacks one evening. I'm glad we did, because I got a bill after checkout that charged me a $25/day amenity fee for such things as these "complimentary" food and beverage offerings. I only wish I had drank more. LOL We chose this hotel because of its great reviews, affordable advance pricing, and, most importantly, its location. We were going to a show at The Chicago Theatre and it looked relatively close on the map. In person, it seemed much closer. Once you walk to the corner of the street, you can see the theater. It was perfect, because our show got out at 1 AM and we needed to get back right away to get some sleep before our early flight. I felt safe walking the streets at that time of night in that area, too. The hotel was also close to the meeting point of the Chicago food tour we were doing, as well as several restaurants and Michigan Avenue, without paying Miracle Mile prices. We could walk to everything, including the station we needed to ride back to O'Hare airport (about a 45 minute ride). I'd definitely stay at the Kinzie Hotel again.

Originally I was going to give the Kinzie 4 stars. It was quite good, not great. However... One night the toilet plugged up (I didn't do it - I swear). So I call down about 9:30pm and they say they'll send someone up. I call 1/2 hour later and get someone else who just came on shift. Said he knew nothing about it so clearly the previous person just blew me off. In addition, because it was so late they couldn't fix it and they had no empty rooms to move me to. So I had to use the public restroom on another floor. Really??? You don't have a plumber you can call for emergencies like this?

Great place to stay while in Chicago. In the heart of downtown. Clean, helpful staff, parking, many dinning options within walking distance.

The Doctor and I love doing staycations because let's face it, Chicago is a great place to hang out in. For this staycation, The Doctor made a reservation at the Kinzie Hotel. We love boutique hotels and I have to say I have probably passed this a lot without noticing it...probably because of trying to navigate through crazy ass traffic down there. We arrived by cab (see review for Taxi Time) and were greeted by the staff. The lobby is chic, with a modern décor. I was surprised to see actual desks and chairs to check in. By the time we got there, there was no one in the lobby, but it soon filled up with people waiting to check in. There are three checks in desks, so things went fast...except for us. Our reservation, which The Doctor made back in October, was nowhere to be found. The Doctor had reserved a one-bedroom suite for us. The check in associate looked at every possible way to locate the reservation, but it could not be located. The Doctor had his confirmation number, the name of the person who made the reservation, but nothing was popping up. The Director of Guest Services, Martin Benster, got involved and tried to resolve the issue. After about 30 mins, there was no room at the end. Martin was very apologetic, but said he had no room available for us as they were completely sold out that Thursday night. What could have been a total disaster, Martin took care of it. While there were no available rooms that night, he told us that he would get us a corner bedroom with a view for the rest of the weekend at a significantly reduced rate. I was given the option of leaving my bag there and I did. Martin was the epitome of customer service and was very professional. He did not make any excuses about what happened, just apologized, and made efforts to correct the situation. We ended up going back home for the evening after a lovely happy hour at Imperial Lamian with The Queen. Back on Friday and we checked in, this time for real. Again, we were greeted warmly upon entering the hotel. As we waited for the elevator, there was a large flat screen TV there. You can take a selfie and send it to yourself. We want to come back and see the suite, but the deluxe corner room was great. The hotel consists of six floors and we were on the sixth floor. We had a view of Kinzie and State Street. There was a great view of an old water tower...probably not everyone's definition of a great view, but I love looking at buildings, people, and traffic. The room had this great L spaced entrance to the main room. There was a king bed, a love seat with a matching ottoman and a credenza desk, which contained a small refrigerator (big enough to hold three bottles of bubbles once the shelves were removed) and a Keurig coffee machine. The bathroom was a nice size...much bigger than most. There were double shower heads and this cool leather bathroom tissue roll cover. There was free Wi-Fi and it connected with no problem and was very fast. I was able to stream on my computer. Another perk was the TV allows you to connect to Netflix, Hulu, and some other online streaming services. The bed was great, very comfortable. Didn't notice noise from neighboring rooms as we were right next to a room. One of the things The Doctor and I both noticed were the precision at which the shades had been lined up across all the windows...they were all at the same height Closet was standard size with a safe in it, plus two bathrobes. There were snacks available at a cost. Customer service was again awesome. When we would leave and return to the hotel, the staff would greet us and ask how we were. From 5-7 pm there's a happy hour with free wine, beer, and snack mixes. This place gets crowded quick. The bartender, Josh, was amazing and very friendly. The wines were mostly whites and reds...I mentioned to Josh that it would have been nice if there wasn't sparkling on the list. Well Saturday night, Josh hooked me up and provided prosecco for me to drink. Now that is customer service. On Friday, Josh and another manager walked around the tables replenishing drinks and picked up glasses, on Saturday it was Josh, Martin B and one of the check in associates. Again, I want to stress the level of customer service at this hotel. Friday night a family came in with their kids and they had leftover pizza. I guess Josh saw the take out boxes and brought out a microwave on a cart so the kids could heat up their pizza and take it back to the room with their sodas as there were no more table/seats. There was a morning continental breakfast offered, but we didn't get up for that, so no idea what that was like. But if it was anything like the happy hour, then it is probably good. This was a great staycation and I love the hotel. Want to come back to do the suite. If there had not been the snafu with the reservation, this would have easily been a 5-star event.I am giving Martin, Josh, and the team at Kinzie 4.25 out of 5 stars

Hotel staff was fantastic. They were attentive to guests needs...it was super nice because they had umbrellas for sale when we didn't know it was going to rain. Everything was clean and it was a nice stay for us.

The Kinzie Hotel was very welcoming and in a prime location! The front desk staff were thorough and accommodating and I felt very safe and taken care of during my stay here. My room was on a the third floor, right down the hall from the elevator but I couldn't hear a peep once that door was closed. While the view wasn't jaw dropping I thought having the brick wall there was actually pretty comforting because it helped with noise reduction and wasn't a direct look into someone else's room in another building. The room was very clean upon arrival with towels and supplies to get me through my entire stay, or 4-5 days. I especially enjoyed the lemon scented shampoos and soaps. They worked well with my hair and smelled fresh rather than artificial like most. Though I didn't take advantage of it during my stay, this hotel offers a complimentary hot breakfast and happy hour social on the 5th floor. They provide you with a tray, menu and information packet left on your bed when you arrive. Those in my group that did attend the breakfast and happy hour said it was well worth it and they were very thankful for the early morning and late day pick me ups. The check-in and check-out processes took under 5 minutes and they are able to hold your bags in their back office storage if your times don't match up with your transportation/flight times. They often have complimentary fruit infused water down stairs with cups to help yourself to while passing through or lounging in the lobby. The lobby is on the smaller side with 2 couches and 4+ lounge chairs all facing the front desk and the main street. While not private or too cozy, there are outlets if you need to sit and plug in for a minute while waiting for your ride. Overall I had a very nice stay at the Kinzie thanks to their organization, professionalism, and quiet environment. I also appreciated the wifi strength and accessibility. I would like to see more water filling station options but other than that all went well and I would come back.

Loved my recent stay at the Kinzie Hotel! Upon first walking into my corner suite on the sixth floor, I was blown away by the windows lining the wall that gave me an awesome view of the city. I'm a big city girl and love feeling "a part of it all," so this felt like Chicago was wrapping me in a hug! Yes, I had to manually close every blind at night, but such is the price you pay for natural light. The bed was comfy and the bathroom was giant, offering every amenity I could need. While I didn't check out the gym, I worked out nearby and appreciated the breakfast first thing in the morning where I loaded up on some fruit and yogurt. In the evenings, they had a complimentary happy hour, as well. Room service was available and there was a stocked minibar. The location was great. I was here for business at the Mart, so it was within walking distance to that, but also the river, tourist attractions, and outstanding restaurants. I'd love to stay at the Kinzie again if gifted the opportunity!

Friendly and assistive staff. Good location that's walkable to most sights. Rooms were a good size with additional seating. Complimentary wine and beer during happy hour daily. The day we arrived systems went down so had to wait for a key card and walked to our room with the master key but the staff handled it as well as they could. There's also complimentary breakfast if you choose to partake. A plus for having free WiFi and mini fridge in the room.

The Kinzie is a solid Three Star It's OK. It's right on the corner of State and Kinzie. Just a short jaunt across the river from the State/Lake L station with even closer bus stops like the 62 and 29 routes which make it easy to get inside the Loop. The building itself is one in from the Public House and rather unremarkable looking, like a non-descript office from the outside. My first day wasn't great - mainly due to crippled Wifi that was so bad. My Status was recognized so that gained me...two free water bottles. Well, better than nothing. The staff were great though, they offered to re-assign me to a room with better Wifi, including a possibly upgraded room. I got to look at both rooms, compare their locations and views and test their Wifi before we went ahead with the re-assignment. In the end, I declined the upgraded room - be careful of the Corner Room. It is "bigger" but the additional size is mainly due to a foyer (i.e. a long unnecessary walk to get to your actual room). The livable space itself is shallower. I ended up in a room with a curved window which is sort of cool but then again you can see into the room next door, so be sure to close that blind immediately! The "City View", by the way looks out onto Kinzie where you can see the Harry Carey bar. And above the corn cob buildings. It's not a classic Chicago skyline view you'll get. There's an early evening happy hour on the 6th floor bar which has bar mix snacks and beer and wine. The wine selection is not bad. In the same room you get the Continental breakfast - cold hard boiled eggs, and all the other crappy things one associates with the Continent. No meat. Hopefully this breakfast offering can improve, otherwise I wouldn't really take this breafast into account when comparing room value. One neat thing is the pre-check-in webpage. I opted for "Going Green" which gave me a $5 discount from the honor bar per day, but the way this discount is applied is a little bit suspect. I'll finish with one more kudos to the staff - they were always responsive over text message, and as I was checking out, I noticed some billing irregularities and before I even finished my sentence they knew exactly what I was talking about and made good on it. In summary, Kinzie is a safe location to stay at, but there are so many other places that would give you more to Yelp about.

I rarely get myself fancy hotels these days. (To me, fancy is anything more than $150, I like to play ~$100) Usually, if I stay in a nice hotel, it's for work. That was the case here. And, boy, this place makes me re-think my position! I had a corner room. The furnishings were ultra-modern (I'm into this aesthetic, you might not be!) and I loved the weird L-shape of the unit. The hotel has a free happy hour daily with an IPA on tap. I felt like I was in college again, "pre-drinking", it was great. Despite a massive wave of noisy union protests throughout Chicago during my days here, the staff remained calm and friendly. The Kinzie Hotel also have a great, central location. Walking distance to; Cloudgate (THE BEAN if you don't respect artists!), the art museum, the architecture boat tours, tons of great restaurants, etc. Also, for downtown Chicago, this place is priced pretty reasonably. I booked myself another night, even after "The Company" wasn't paying for it anymore :)

In a word: phenomenal! I was in Chicago on a business trip, and excited to check out the Kinzie after seeing their lovely pics and great reviews online. They did not disappoint! From the friendly, personalized greeting at the front desk, to the lovely room, and of course the free breakfast AND happy hour, I could easily see myself staying here as often as possible. Their unconventional front desk area is not the usual tall counter found in 99.999% of other hotels. It's actually a series of three real desks (you know, like the kind you have in your office). The attendant sits behind the desk, and you sit in front. It's very personal - I loved it! After the quick check-in I headed up to my room on the 5th floor. It was light and bright, featuring a huge (and comfy) king bed, nice amenities (like a Keurig...which came in handy during the jet lag phase of my trip), and a (literal) rooftop view over the city. During my 3-night stay I also took advantage of their laundry service for some pressing. The pants I left out for housekeeping in the morning were promptly returned in the afternoon. My co-workers and I also took advantage of their free daily happy hour and complimentary continental+ breakfast, both located on the sixth floor. The Kinzie also offers free wi-fi (which I used continuously) and a workout room which (of course, if you know me at all) I didn't use. The location of this hotel was fantastic! Located just a few blocks away from our Chicago offices, it was surrounded by dozens of fine bars, restaurants, and coffee shops. When things were farther away than walking distance, there were many bus stops (and, of course, the train) a few short minutes away. It was also walking distance from The Bean, a must-do on any Chicago trip! Thank you, Kinzie, for making my trip comfy and cozy!

It was my fault for staying here the weekend of lollapalooza. It appeared to be a classier hotel, but I was wrong. (++++) The good! Great location. Decor was nice, although some stains on carpet. The bathroom was big and everything was clean in there. (----) The not-so-good Open condom wrapper under the nightstand (at least the previous guests used protection?!) The previous guests also smoked/vaped/whatever-ed in the room, but cleverly wrapped the smoke detector in a freaking plastic grocery bag. The sheets had a crinkly plastic mattress pad underneath. I felt like a 4 year old sleeping on a plastic sheet. Our room was right behind Jo Jo's shake bar outdoor area and they played loud ass dance music until super late. Yes, I'm old. I paid almost $500 for two nights of this crap. Only one elevator working. Seems to be a common issue in other reviews too.

Needs remodeling. Needs better communication with valet. We had to have the maintenance person come up two times just to turn off the air-conditioning in the room. It was 64° in the room when it was 55° outside. Torn blinds wallpaper coming up and noisy neighbors. No room service as stated. You have to order from a restaurant next-door and go down and pick it up. For the price that they charge per night I expect much better.

When I arrived at the hotel I was informed that I could cancel my stay for free if I would like as they were recently hit with a ransomware attack. The only "inconvenience" was that no key cards could be made and security would escort me in the elevators and into my room. When I heard this news, I asked 1) Why I wasn't informed ahead of time? and 2) What concessions would be made to compensate for the trouble? I was informed the only concession would be free cancellations, but given the short notice I informed the staff I was now in a bind and had nowhere else to stay... I am extremely disappointed with the hotel service, lack of concessions and security. As a young woman I felt extremely unsafe staying in a hotel where you would announce your room number to a group of individuals on the elevator and be escorted to your hotel room where all one needs to say is I'm in this room to gain entry. There was zero regard for my safety and security overall. Additionally, there were not enough elevators or staff with key cards to enable us to enter our rooms freely or use the amenities of the hotel at our convenience. A key card was needed to indulge in the free breakfast, and gain entry to the business center and fitness center. As for the room, it was spacious, lacked overhead lighting and used plastic bedding between sheets which made a loud and crinkly noise during the night.

This place is nestled in a great area of Chicago. The Concierge during my stay in Chicago was top notch! Rooms were perfect.

Oh I just loved being back at the Kinzie. For anyone with a work outing/conference at the Mart, I highly recommend you try to stay here--it's so close! The Kinzie is a boutique hotel with a nice city vibe. In fact, my room had wallpaper in it that's a street map of downtown Chicago. Though I might not have slept well on my first night, because I refused to close the curtains (didn't do that again on the second night), it was so worth it. The entire wall of windows reminded me of how I miss living in the city. As for the room itself, it was comfy cozy. The bed was made for a good night sleep (pillow took some getting used to), and the temperature in the room was easily controllable. It had a sweet little day bed right under the window, where I did some work and was able to get a view of downtown while I was at it. I was tempted to lounge in one of the comfy robes hanging in my closet, but I didn't have much time for lounging. Lovely bathrooms with all the amenities you could ask for. I did not take advantage of the workout room right outside my room, but it was really tempting. Wish I'd planned better. Next time...I hope! Probably my favorite work hotel stay in Chicago. Super friendly with helpful staff. Best memory from my last stay: The beautiful holiday tree in the lobby. it was so festive!