Kipps Brighton

First of all, This is a typical UK home, not a hotel room or anything with an ensuite. Maybe this is because of not having any prior experience booking a room for travel in the UK, I like the way they manage this place without any human interventions. A security code to open the main door and a locker with a code to get the room keys (and the mail with all these codes will be available for us 1 hour before our check-in time) was cool. Coming to the room, the bed was well-prepared (all the bed clothing was clean and good), apart from that the room was full of old crappy furniture and not so useful shower room (only). I felt the place was so old and had an outstanding renewal. The washroom, they have 1 washroom for like 5 rooms I think, I don't know, I waited for more than 1 hour to get a washroom. But, this room is located so close to Brighton Beach, within walking distance. And they are trying to keep everything clean, but they need to maintain the property a bit more.

Location good and the worker was nice but it was an awful experience. We booked a room that was seemingly decent in size but on arrival were placed on almost the top floor in a tiny room which my boyfriend had to duck his head to enter. Looked nothing like online photos. We were lucky enough to walk past the worker who helped us get in as we weren’t given the correct code. Sheets were clean but the floor was dusty and the place smelt of smoke and other substances. Huge gap under our door and could hear other people in their rooms. The floor was tilted and it felt like we were walking on a boat, like it was going to break. There were cigarette buts all below the window on the roof of the lower floor, and we couldn’t open our window as it was broken and held by a screw. It was humid and dusty, so hot. The worst part is that when we were home, we recieved an email that we were charged £20 for a stained towel but when checking out, we left the door open for cleaning, so feel like someone put their stained one in our room. There was no invoice for the charge and it was taken without notice or conversation. We yet have to deal with this. It is definitely worth spending a few hundred extra for a nice place, as it made the whole Brighton trip feel like a misery. We left as soon as we could and even considered sleeping in the car instead

the stench in the bedroom was unbearable! shower either scalding hot or ice cold. Listed with en-suite but shared toilet with other guests, Worse experience of my life - also, delay in check in due to lack of communication by the host = Do not go there

Great location at a good price, considering that this is so central and prices for Brighton Pride are normally higher than usual . The rooms are basic but clean and they are efficient when responding to any queries you might have asked before, or during, your stay.

On packing my bags in the morning the morning I was checking out, I was not able to leave my room at the designated 11:00 A.M. checkout time because I was not able to leave my room due to a fault with the door used to enter and exit my room. I tried budging the lock for around half an hour and had no success in doing so. Trying every method possible. As to my knowledge, there were no staff on-site, I called the staff member who in-person text-messaged me the combinations to get into the building and my room respectively. The phone rang but went to voicemail and on hanging up received a text-message from his number saying to not call his number as it is one of a personal nature and queries regarding the rooms should be sent via the e-mail of the provider of the rooms or by calling an different number provided. I called the different number provided and was expecting to speak to a member of staff but was forwarded to a locksmith and explained to him the situation. By this point, I was very stressed and overwhelmed; not only was I worried about having to pay a late checkout fee but also my safety and not making the train I needed to get to travel home. Within half-an-hour, the gentleman arrived to try and let me out of the room from the outside and had no success. He even asked me to slide the original room key under the door and tried that and had no luck with that either. He then returned to the key to me and then asked if he could search for a spare key, I agreed to him doing his and around fifteen or so minutes later, he obtained one and was able to let me out my room. He proceeded to ask for identification, so I allowed him to take a photograph on his phone of my provisional driving licence, and was then able to go about my journey home and him to go back to his office. Luckily, I was not asked to pay for this service. Oh, and do not bother trying to complain via phone or e-mail, nobody bothers to take the time to respond.

For the price, this hotel exceeded all expectations! The amenities, service, and comfort were well above what I’ve experienced elsewhere at this price point.

The check-in experience was the worst. They did not send any check-in instructions to get in by our booking time which was at 2pm. We received check-in after 1 and a half an hour and literally had to stand outside waiting. The room feels like a jail cellar with everything dirty, old and low maintained. The customer does not have heater control and will only be on for a limited time. Besides the location, everything is of the worst quality and I regret booking a room here.

I guess you get what you pay for. Even still, the showerhead is broken, there were weird things on the sheets, like look like mold, i could taste the dust in the room, you have to go outside to use a shared toilet. No toilet in the room. There also is no elevator so you have to walk up three or four sets of stairs. Overall it would be better for you to give a bit more money for another hotel.