KIRO Hiroshima by THE SHARE HOTELS

The design, location and service are good BUT, what makes this Hotel a no go for us that it has a huge black mold issue throughout the entire air condition of the building! Every air condition I’ve looked at is basically coming alive with mold. This hotel is sadly a huge health hazard! And they seem to be aware of this!!!! Our room was extremely dirty when we checked in, they at least cleaned it properly the next day after we complained, but the moldy odor still remained. The air conditioning in the hallway was completely covered in mold! The rooms also seem to need a little renewal. We’re actually really fond of “The Share Hotels” but Kiro in Hiroshima was absolutely horrible. We wouldn’t recommend it to anybody or book it ever again. I sincerely hope, that enough people complain so that they at least clean and sterilize their ventilation and air con systems through out the building! Can’t believe, that they’re letting people pay for accommodation in this state, absolutely not Japanese standard!!!

A true haven of peace. From the moment you arrive, you are struck by the calm and relaxing atmosphere that prevails throughout. The lounge and common areas are welcoming, bright, and perfect for unwinding. The staff are absolutely delightful—always smiling, caring, and attentive—making the welcome feel especially warm. The room, spacious and filled with natural light, is spotless. An ideal place to recharge and enjoy a tranquil stay.

I would not recommend booking this hotel under any circumstances, even though the location is good, lobby and lounge nice and the staff very friendly. My room was extremely dirty and rundown, the elevator and hallways were filthy, it was moist and there was a terrible smell in both the room and the hallway. The worst part was the mold around and inside the air conditioning (in the room and the hallway) and in the bathroom. Although the room was cleaned after I complained for the second night, it was still far from what to expect from a hotel even in this price range. Never again.

Great spot for a family. The pool room floor feels like a 5 star hotel. The rooms maybe small but with the city on your doorstep no complaints. Teenagers ( we had 3 ) liked the enclosed bunk beds. Great welcoming service with beautifully prepared coffee available. Thanks all!!

We have just finished a 2 night stay here as a family of 5. KIRO was excellent place to arrive. Beautiful touches everywhere from the pottery glasses to soft close doors to sensor lights and taps. The pool room is a serene and beautiful spot to escape the sometimes overwhelming of the senses Japan gives to a new arrival. GREAT location, an exclusive area for shopping but only block away from normal every day wears, yes small rooms but please dont arrive to Japan with large suitcases you would be mad and Kiro offer shared spaces to hang out if you wish. Comfy beds cannot do anything else but to recommend.

Rooms are quite small, which is normal for Japan in general. We booked a bunk-bed room and after crib for my 12 month old. The crib they gave us was more like one for a 0-6 month baby which mine definitely is not and we spent the whole time worrying about whether he was going to climb out and hit his head! I'm not sure the hotel should be providing this for babies who can sit up. We didn't even receive a greeting when we arrived at 2pm. The woman at the front desk was cold and unwelcoming. They seem extremely inflexible too, not allowing anyone to check in before 3pm even though their check out time is 10am, earlier than most other hotels. It seems like that logic would only cause a queue at 3pm when everyone wants to check in... The service overall is not great- they seem to think they work at a 5 star hotel, and the surely treated us like we were a bother (even though we had no requests and didn't ask for anything). There needs to be a greater focus on hospitality at this place. Would not recommend.

The location is excellent and I would consider it to be a much more fun and vibrant area to stay than the train station area which is typically the other option you'd consider. KIRO came to us recommended by a friend. The common areas were as we expected...funky and modern. Our room rate did not include breakfast and the hotel would not accommodate us for breakfast due to that being fully booked up. There are some excellent bakery cafes nearby which we used instead. The room was a huge disappointment. It bears absolutely no resemblance to the pictures shown on the website for the standard twin room. Those appear light filled with a real window. Ours was dark, dank and depressing with a tiny, opaque excuse for a window (see photo) that could barely open a few centimetres for air. I consider this room to effectively be windowless, I think many would struggle with this. If you're going to sell rooms with such a poor aspect at least be honest about it. As some other reviews mentioned the carpet and walls were grimy and marked. I tend to book a twin room in Japan for the luxury of a few extra square metres. Here the twin beds were pushed against each other (that is in their room photos) and the twin room did not really offer any benefit. In summary, we loved Hiroshima and the location of the hotel...we did not enjoy the KIRO at all.

Awful. Stayed in two different rooms over three nights. Carpet throughout the hotel grossly filthy, lots of stains and fluid drip marks in the rooms. Walls are dirty. The lounge is airy and gets lots of natural light as shown. No other photos match anything in the property. Read the negative reviews too. They tell the real story. No idea how they're getting guests to post postive reviews. Non-refundable, so complaining will not help you. Water suddenly alternated between scalding hot and freezing cold as we showered. Line staff was nice. Manager apparently hid behind the line staff. Avoid.