JM
Google
Disgusting. I genuinely wish I hadn’t bothered, but my 7 year old was really looking forward to seeing the cats. This is not what proper animal care looks like.
On arrival you pay a “welfare” price of £8 per adult and £6 per child. You’re given clear rules: don’t feed the cats, don’t chase them, or pick them up. Unfortunately, none of this seems enforced once inside.
The paper menus are not wipeable, which is impractical when you have food, drinks, children and animals moving around constantly. Service was slow and appeared to be run by very young staff with little authority.
The food cages placed over tables to protect meals were visibly dirty and I did not once see them cleaned between customers. The floor was dirty, chairs heavily stained and scratched, and the whole place smelt strongly of cat urine.
Menu options were limited, especially for dairy free customers. The only alternative milk offered was soya, which is disappointing given how many better options are widely available.
My child’s pizza arrived uncut, and I had to struggle with a blunt knife. It was advertised as ham, bacon and pineapple. It arrived overloaded with sauce and cheese, three pieces of pineapple, no visible bacon and just ham hidden underneath. My child asked me to remove the cheese and didn’t finish it.
One kitten had extremely matted fur, which was upsetting to see.
Despite the rules about not feeding the cats, the table next to us were openly feeding one cream from their milkshakes. Another table complained about cold coffee and never received a replacement until they had to ask for a different drink.
Whenever a cat came near us, children would rush over and crowd it. One cat was sleeping above our table when an older child threw a toy fish which landed directly on my plate. The parents did nothing.
At that point I stopped eating. A cat repeatedly tried to jump on our table, eventually stole a chip, scratched me when I tried to retrieve it, and hid under a chair to eat it before attempting to come back for more. Normally I would find this funny, but I’m more concerned about why a cat would want to eat chips.
Children were running around constantly. One stomped on a cat bed without hesitation. Thankfully there wasn’t a cat inside.
The toilets were worse. The smell hit before the door was even fully opened. Several cats were running through a hole in the wall which I can only assume leads to a litter area, given the overwhelming smell. This also appears to back onto the kitchen area, so I can only guess the access to the giant litter tray is in the kitchen.
The entire experience was chaotic. Customers had no spatial awareness and frequently ran up to other tables just to touch cats, often while the animals were clearly trying to sleep or get away.
It felt less like a calm cat café and more like a zoo. The cats looked stressed and repeatedly tried to escape the noise and crowds.
My 7 year old has said he doesn’t want to return because “it stinks of cat poo.”
This feels like blatant exploitation rather than welfare. I genuinely do not understand how this place has close to a 4 star rating.
The café urgently needs stricter supervision of children, clearer enforcement of rules, improved hygiene standards, and a significant improvement in food quality and service.
Very disappointing.
