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We recently stayed at this ski resort and, unfortunately, our experience was quite underwhelming. While the house we stayed in was decent and conveniently located near the slopes—with good connections throughout the area—the overall service left much to be desired.
One of the most concerning observations was seeing ski school instructors drinking beer before returning to care for children. This raised serious concerns about safety and professionalism. Additionally, the reception staff appeared untrained and uninformed, often unable to provide even basic assistance or information.
Another strange aspect was a woman in Kläppen-branded clothing who was frequently picking up cans from the trash and behaving very oddly. Her actions and demeanor were unsettling and added to the overall feeling that something was off. It gave the impression that the resort may not be supporting or managing its staff properly.
While the infrastructure and location have potential, the lack of professionalism and the overall vibe unfortunately made our stay uncomfortable. We would not recommend this resort, especially considering that there are many other ski destinations across Europe that offer better service and value for money.