andreypO6617SE
Google
We have purchased the voucher for a gastronomic stay including 1-night stay, the spa visit, the dinner with the suitable wine selection, and breakfast with total cost 500EUR . We were very disappointed by the fact that the personnel proposed some extra services without explicitly stating these services were extra. So that, some extras have been ordered without knowing these are extras (e.g. an aperitif with sparkling wine was suggested, we accepted it, cause the dinner was including the wines, but the wine for aperitif was not included, which was not obvious and the waiter didn't draw attention to this. Next to it, a bottle of sparkling water was suggested, not a big deal, but when you buy a dinner on the level of 300EUR, your expectations are anything but paying some extras (like water etc.) I have claimed my disappointment of not being informed about these extras, which have been all of these suggested by our waiter, to the hotel manager. The conversation was the most unpleasant of this kind I have ever had before: total disrespect and several attempts for manipulation, such as I had to read properly the conditions of the contract, and even allegations that I am too greedy, because I drive a luxury car which the manager obviously checked, and therefore I shouldn't make any point about 35EUR extra costs. I pointed out that what I object, is the way these costs were inflicted, that the were meant to be hidden (given the voucher for a luxury gastronomic dinner with variety of the drinks, such as wine). Luckily this is not the case with all the German hotels, which we always licked for the high service standards, transparent prices and hospitality. Finally I was accused by the manager of spoiling the evening for my wife, which was both ridiculous and insulting. |The dinner experience was fair, however the claimed "haute cuisine" experience was pretty overstated. It was a good dinner, but without anything extraordinary. The hotel claims itself having the Michelin 2024 award, but most dishes were "just a salad", "just a main course", with some exceptions, wines were okay though. Maybe we eat too good at home, so that we were not impressed. The hotel is located in the center of the village with the road going next to it, so noisy enough if you want to keep windows open. |The spa is okay, of small size though.|The breakfast was okay for 4-stars hotel, without much variety though.|Overall my impression was poor, given the encounter with the management.