Krista E.
Yelp
I made a reservation for Knotty Pine on the Bayou one month in advance at the request of my son, to celebrate the hard-earned accomplishment of his Master's Degree. He had eaten there several times before, and enjoyed it enough to recommend going there for his special day. I even called back to confirm the reservation and the reason for the importance of our celebration. After the graduation, our party of 10 proceeded to the restaurant. When we got there, they said they did not have our reservation, despite me showing them the record log on my phone. Instead of trying to help us find a solution, the manager on duty did nothing to even try to help. He was content with ruining our dinner plans for such a special day. We wound up leaving and having dinner at another restaurant that was never in the plan. Several days later, I called the manager back to further express my disappointment in everything that went down, and he was unapologetic, and said that there was nothing he could do about it. He said he could take my number and have the owner call me. Six weeks later, and unsurprisingly, I never received a call. The level of customer care is obvious. I'll take my business and my money elsewhere.