Kohea Kai Hotel Maui

We would never recommend this hotel to anyone and only writing a review to warn others in order to not have you go through what we did. Customer service was inadequate, rooms are disgusting and as others have stated A LOT of false advertising. Our door lock was broken and would not function, did not feel safe, told the front desk and nothing was done. Not even a offer to move us to another room. Room was not cleaned beforehand or during our stay even though we requested housekeeping. Shower was so deathly we had to request a mat which someone did drop off for us. Mold, mildew even moss (something green) growing places in the room from all the humidity. Images for our suite showed a stove which was absent. The staff tried to tell us they are only for suites but I mentioned we had a suite and showed the pictures from Choice Hotels depicting the stove in our suite selection and all they could tell us was there is no stove in your room. We mentioned our concerns to the staff and nothing was attended to. No one even asked how our stay was when we checked out, not sure if that is customary since the rooms are in such terrible condition. I have seen positive reviews for the big family suites. I would say the staff most likely spends all their time and money taking care of the most expensive suites and not the other rooms unfortunately. Pool and hot tub were not clean and pool is very small if another couple or even just one other person is in it, not comfortable. This wasn't an issue for us because we did not come to use the pool but in case you are. One last thing they are developing a new resort or something next door so the construction noise is very loud and constant. This was a very special trip for us and Maui is amazing. We recommend the island for sure, we had an incredible time just not at this hotel!

Stayed for 5 nights in the middle of May and loved it, nice rooms clean staff super friendly and helpful they went that extra mile to make our stay brilliant. We had no credit or debit card, they didn't except cash but they accommodated us and couldn't do enough for us and nothing was a hassel to them. For this reason I highly recommend this to anyone visiting Kihei and I would go back in a heart beat. The Kohea Kai was a stone's through away from beautiful beach walks and not far from shops and restaurants. So a big thankyou to all the Staff at the Kohea Kai from Steve and Jacqui 😊

Stayed at the Ascend for just one night and enjoyed it. The front desk girl that checked us in was legitimately one of the most friendly front desk people I’ve ever interacted with. 5/5 for her personality and service! Room actually turned out to be pretty decent. No complaints whatsoever there. Plus the location is right across from the beach, you just can’t beat it! Only reason I’m giving 4 stars is the price is very high. I think this hotel is worth somewhere in the 175-250 price range at the most. The 350+ rates it goes for is high for this property. They do charge a $25 dollar resort fee, which is totally fine and clearly laid out before you when you book the room. I would stay here again as long as the price comes down to be more comparable with other hotels.

The rooms are very clean! Literally a walk across the street to the best beaches. Staff so friendly anytime went into the lobby area. To pick up coffee and quick snacks that they have provided. Recommend to stay when available.

This was the second island my wife and I visited on our (belated by COVID) honeymoon trip. This hotel simply can't be beat for location and staff service, you are directly across the street from a beach and the staff provides towels and beach chairs for use. My recommendation if you are staying here is to make the trip south about 10mins to Charlie Young Beach! Only reason for the 4 stars is the price does seem to be on the high end for the accommodations provided. The room is clean and you have the microwave, mini fridge and sink, but there is no cutlery. If you are trying to save some $ and want to have a quick meal in your room there is no plate or forks/knives and a sink with no soap, so even if you did have cutlery you can't wash them? Absolutely a minor issue, it doesn't deter from the stay at all. Yes there is a resort fee which is clearly outlined in your confirmation email, standard stuff! If you want to get your money out of it, enjoy a morning snack and coffee, connect to their wifi, visit a beach and use their towels/chairs, that's why they're there and that's why there is a resort fee! Mahalo to the friendliest staff I've ever encountered!

We stayed in the 3BR suite and was NOT disappointed! The suite was massive, they could have easily put another room into the space. The kitchen was newly updated and well appointed. Beds were super comfortable and directly across from the beach. Isana Japanese restaurant next door was nice after a long day of traveling. Jacuzzi was nice too after a long day, new and deep seated. Staff was super helpful and kind. The only negative was the dusty exterior of our unit. The lainai could use a good sweep. Very few places in Maui offered a one night rental, so all in all, no complaints.

Overall our 4 day stay was excellent. We didn’t use housekeeping but it’s available and the front desk will text you asking if you need it. Rooms are tidy. Hot tub and pool available with good hours. Location of hotel is an hour from Napili Bay/Lahaina. It is 1.5 hours from the Haleakala Summit. Good weather. There is only one entrance to the hotel so be prepared if it’s floods due to heavy rains. Grab and Go Snacks/Coffee/ Tea available for breakfast with specific timings. Hotel staff was extremely friendly specifically Lenni and Loa. They helped us with everything we needed/unprepared for. The hotel rooms are tidy and we loved our time there!

Super clean and comfortable hotel at the quiet end of Kihei. Easy beach access across the street, nice pool and delicious morning coffee. Outstanding and friendly front desk to help with anything you need