Pitambar Bhusal
Google
This hotel doesn’t quite live up to the “star hotel” label. Just outside the property, there was a pile of garbage that resembled a dumping site, which seriously impacted the impression. Being close to the railway station, the hotel also lacked any pleasant views.
We stayed here during our trip to Mumbai. One positive aspect was the security checking system at the entrance, which seemed well-organized. The check-in and check-out processes at the reception were also smooth and efficient.
However, there was no real sense of guest hospitality or welcoming culture. The rooms and in-room amenities were basic and not up to the standards expected from a star-rated hotel.
On a better note, the restaurant area was pleasant. Although the breakfast spread wasn’t very diverse, the food served was quite tasty.
To truly uphold the reputation of a star hotel, the management needs to make significant improvements — a sentiment echoed by many other guests in their reviews. Instead of offering scripted or generic responses, focusing on genuine service improvement would make a meaningful difference.
Thank You.
