Kohinoor Continental

The staff at reception needs more training for coordination with each other. I wasn't having any booking on 30/10/25 due to immergency travel to Mumbai and telephonically requested to a lady at reception for availability of two rooms at night by 9.15pm. She replied me that with a great difficulty she is arranging two rooms of king size but can't reserve on telephone unless,I go there and book it. It took me 45 mins to reach there through heavy traffic of Mumbai. Then a gentleman at reception told me that one room is already booked on-line and only one room is left and asked to wait. For half an hour there was no response and after follow up told me that the room available is smokers room and asked me to wait and check the room. Iwas kept waiting again for 30 mins with family and the gentleman at reception vanished. Then the lady staff spoken to me came and told me that not a single room is available. It was almost 11.30 pm by that time making a inconvenient situation for me coming from other city. It seems that there is lack of communication/ co-ordination within the reception They should firmly tell whether room is available or not without waisting customers time.

This hotel doesn’t quite live up to the “star hotel” label. Just outside the property, there was a pile of garbage that resembled a dumping site, which seriously impacted the impression. Being close to the railway station, the hotel also lacked any pleasant views. We stayed here during our trip to Mumbai. One positive aspect was the security checking system at the entrance, which seemed well-organized. The check-in and check-out processes at the reception were also smooth and efficient. However, there was no real sense of guest hospitality or welcoming culture. The rooms and in-room amenities were basic and not up to the standards expected from a star-rated hotel. On a better note, the restaurant area was pleasant. Although the breakfast spread wasn’t very diverse, the food served was quite tasty. To truly uphold the reputation of a star hotel, the management needs to make significant improvements — a sentiment echoed by many other guests in their reviews. Instead of offering scripted or generic responses, focusing on genuine service improvement would make a meaningful difference. Thank You.

Book this property if you want the worst location with garbage dump just outside the hotel. People pissing near the hotel. Rooms are so great once you open the curtains you will see the railway station. Rooms have mould then the kitchen will be full of moulds and food it's pathetic for a 4 star hotel. The staff don't even welcome you with a smile. They will welcome you with interrogation. The staff is very rude the manager doesn't even have an idea what going on and how to improve. It you want a very bad experience then book your stay with them. Thank you.

I think this is the worst 4 star hotel near the airport. The rooms are smelly and mouldy the reception staff are rude the management is bad. The food is also very bad.once you check in you will notice there's no people staying at the hotel. They make their own policies to extract money from the customers. When you try to check the policies online you will find find nothing. They print their own policies on a piece of paper and show you here it is. When you confront them they won't have any answers, only answer they will have sorry this is the hotel policy, we have made it just now for you and now you will have to pay extra or you forget about the payment which you made. So before looking at the fake positive reviews which they have paid for it and book this property please reconsider.

Had a wonderful stay at Kohinoor Continental. The hotel is well-maintained with clean, spacious rooms and a pleasant ambiance. The staff is courteous, helpful, and ensures a comfortable experience. The location at JB Nagar is excellent—close to the airport and metro, making travel very convenient. The food is delicious with a good variety, and overall, the service is efficient and professional. A great choice for both business and leisure stays

Good day everyone! I’ve been in this “beautiful” hotel on July 2025 and what I would like share to you is listed below: 1. Rooms condition- all of us (4 persons) have got identical rooms and all we have got the same problem- dirty room. So bath space corners are black because of mold. Bed sheet was with a black spot. Walls are cracked on corners. 2. Personnel- they are not as kind as they should be. 3. Dining room- I’ve been surprised that the offered water was taken from faucet and there is nothing to drink else. So if you want to drink something like juice or Cola you have to pay extra money for that option. And you might be liked it but I am not, concerning food. So if you think that you will get different kind of food.. your thinks will be vanished by first breakfast. You have two options: hot and real hot. When I eat that food, I feel like my stomach is too infected and I really need to kill all infections inside.. say: “good bye” to your infections and enjoy visiting toilet on the next morning. Too hot for such morning… 4. When I open my window I have a real perfect option to see how all people on railway station (around of 15 meters distance) are looking to my naked body (leaving a part about other interesting things that they could see) after a shower… it’s so incredible! Now we are coming out of this “beautiful” hotel and we meet garbage station with plenty of garbage trucks around on hotel right side. It's making this hotel unbelievable. You can find a nice garbage river close to left side of hotel apartment as well. So I’ve only one question… Why it’s 4 stars? Who assigned it? My opinion is that it is necessary to remove all stars and put it back to usual hotels.

The rooms are okish , beds are not comfortable on any rooms . Location is ok near to airport however area is not that good. Food taste is pathetic. Please never given anything for laundry they will never wash your clothes but charge you nicely. They gave me room which was sofa cum bed and bed was stiff . Overall Bad experience.

We had organised a training program for the Maritime & Logistics sector on August 22nd.The event was held at the Emerald Hall.The overall ambience, service levels,food,staff cleanliness was up to the mark.There was no room for anyone to complain about anything.