Kohinoor Elite

I recently stayed at this hotel in Mumbai and had a very pleasant experience. The ambience is really good — clean, comfortable, and welcoming. They even allowed us an early check-in without any extra charge, which was a great gesture and made our stay even smoother. The food was excellent — they serve breakfast, lunch, and dinner with a wide variety of dishes, all freshly prepared and hygienic. The staff is courteous and helpful, and the overall service is great. A few small improvements could make the experience perfect — it would be nice if water bottles, tea bags, and creamer were replenished automatically, and if bathroom mats were provided. Overall, it’s a wonderful place to stay and definitely worth recommending!

I stayed at Kohinoor Elite Hotel on 21st and 22nd September. The hotel is in a calm location with no noise or disturbance, which made the stay very peaceful. The room was neat, clean, and budget-friendly. The bathroom was also well maintained. The tariff included breakfast, lunch, and dinner, which was a good value for money. The food was decent – not a huge variety, but enough options to satisfy both South Indian and North Indian tastes. The restaurant facility was nice and added to the overall comfort. The staff were very friendly and gentle. If you have any doubts about nearby places to visit, they give valuable advice and are always ready to help. Overall, it’s a simple and clean hotel with good food, calm surroundings, helpful staff, and great value for money. No complaints from my side.

⭐ Genuine Review – Hotel Kohinoor I stayed at Hotel Kohinoor for about two days, and I’d like to share my honest experience. When I first arrived, I was quite impressed — a staff member opened the door and welcomed me warmly, which gave me a very positive first impression. I felt I had chosen the right place to stay. However, that impression changed completely the moment I approached the reception desk. The receptionist’s attitude and manner of communication were unexpectedly cold and indifferent. There was no smile, no greeting, and the interaction felt mechanical — as if the presence of guests was just an obligation to handle, not something to care about. Over the course of my stay, I had to interact with the reception team around five to six times, and each time, the experience was consistently disappointing. The responses were limited to one or two words, with no effort to assist or guide, and in some cases, their tone came across as disrespectful and dismissive. What struck me most was that the level of courtesy seemed to depend on the booking platform used. I observed that guests who booked directly through certain channels were treated more attentively, while others — like myself — were treated as though our presence didn’t really matter. This was truly disheartening and unexpected from a 3-star property, where professionalism and warmth should be a standard. To make matters worse, the AC temperature control in my room didn’t function properly. No matter how I adjusted the controller, the temperature kept dropping continuously, making the room uncomfortably cold. It was impossible to maintain a pleasant environment, and this added further frustration All the receptionists I encountered, regardless of shift, displayed the same behavior — unapproachable, uninterested, and lacking in basic hospitality etiquette. It made the overall stay uncomfortable and emotionally disappointing, despite other aspects of the hotel being acceptable. I rarely write critical reviews, but this experience genuinely left me feeling hurt and disrespected. A hotel’s reception is the first and last point of contact for every guest — it defines the entire stay. I sincerely hope the management takes this feedback seriously and trains the reception team to treat every guest with equal respect, warmth, and professionalism, irrespective of how or where they booked their room.

This is one of the rare visit to any hotel for me where I could not find faults. It's an awesome hotel with very good restaurant of it's own.They provide breakfast,lunch till 3:30 and dinner till 11 pm.Very well maintained and friendly staff with mini office chair and table. It's just 15 min from the Airport and near to BKC kurla business complex. And near to the Jio convention center.No flies, no mosquitoes.

Stayed for a night; came back for 3 more! Smooth check-in, polite and friendly staff, spacious rooms, and clean bathrooms. The highlight was the delicious buffet – different menu every day and night. Big shout out to the F&B team! Our stay here was the best part of our Mumbai trip. Will definitely return.

The stay was pretty comfortable. But I strongly disliked the ethics and moral of the place. I underwent going business but this is plain unethical, never seen any hotel do like this. To give early check-in they are charging half days rent. You would expect the room will be available as soon as you arrive, but that wasn’t the case there was someone already staying there and paid for full days rent. We had to wait for 2 hrs at the reception. Firstly they are charging two people for the same room, which I have not seen people doing in general. Then after charging h not providing the adequate service. Could have waited one more hour and saved so much more money. But again, the location is nice, place was clean. The food was average. But when the ethics are not there in running a business, it’s a big turn off.

The overall experience is superb. We were there for 4 days. All inclusive buffets were provided for breakfast, lunch and dinner. The quality of rooms, food, concierge and reception service etc everything is top notch. Every staff member is very courteous and helpful and friendly and professional. No complaints whatsoever about anything. Very close to the airport too. Would definitely be the go to place anytime I go to Mumbai.

A very good budget option with premium facilities. The rooms are big, clean and comfortable. The food is okay but it was complimentary breakfast lunch and dinner. The service was also good.