Kohler Waters Spa in Kohler, Wisconsin

The experience was okay, but not quite 5 star. Front desk service was average, but both of my estheticians were excellent. Some safety concerns like wet floors throughout, even in the elevator. Worth trying once. If you don't mind to share amenities (pools, saunas, etc.) are for both females and males.

Absolutely awesome experience! We spent almost the entire day relaxing. The massage from Marisol was excellent! The amenities are perfect, from the steam shower to the cold plunge and the Himalayan Salt sauna. The pool is outstanding! We love this place and we hope to return each year!

Looking for the best spa experience for a special occasion? I took my daughters here right before Thanksgiving. Even though it was busy, the service was outstanding. From the soothing music to the spotless facilities, every detail was perfect. The staff met our needs with such professionalism that we felt completely pampered. If you want a 5-star massage and a staff that goes above and beyond, this is the place. A total 10/10 experience!

Overall, had a VERY disappointing experience at the Kohler Waters Spa. My husband & I traveled to Kohler over Thanksgiving & spent Black Friday at the Spa. While our services, (pedicures & massages) were amazing, the experience itself was anything but relaxing. It was incredibly busy & not staffed nearly enough for the crowd. There were piles of wet, soaked towels EVERYWHERE. Near the hot tubs, relaxation pools, relaxation rooms. Everywhere! We were also advised to order from the spa menu between our treatments. We ordered soup & a sandwich. It took 50 minutes & we were being rushed off to our next appt. by the time it arrived. We we were told to put our lunches in our lockers. What?! It was a horrible suggestion & we were given no other option. Of course, buy the time the next service was done our food was cold & inedible. Overall, it was not the relaxation they promised. It was actually quite stressful. I get that it was a holiday weekend, but if you're going to charge so much for a serene, quality experience perhaps you should limit the number of reservations & ensure adequate staffing to maintain said quality.

The most amazing and relaxing day ever! The massage was the best I’ve ever had! The atmosphere was transforming! A totally relaxing day in the spacious spa area. Perfect!!

I did a spa tour in this beautiful facility. Very clean. Very modern. Located in Kohler, Wisconsin. This spa offers a variety of services. The massages are a minimum of 50 minutes. The pool amenities are clean and updated. There are 2 quiet areas as well. The cafe is cute and convenient. The staff was very friendly and accommodating.

Amenities..4. Spa massage 10. Omg, my therapist was amazing! Adored her, and when I come back she is the deciding factor for me to make the trip from Chicago. She was hands down (pun intended) the best masseuse I had ever had. Got the CBD oil therapy sess and it was baller! As for the renovation etc...decent, I honestly kind of had a bit higher expectations with it being Kohler, but they were still enjoyable. Very similar to the one in Lincoln park in chicago, Chicago has a massive whirlpool with jets that eat massage different parts of the body which I missed here. The pools were nice but they were standard with a waterfall...whoop dee doo. The steam room and cold plunge were very refreshing! Sauna and hilmalyan salt wall were super pretty and very enjoyable. Mega relax room was excellant for sleeping, and the ice room could have been a super innovative addition had it been set up and presented as such. I was really excited about this, as it seemed new and trending...and when I went in, in the morning there was no where to sit...so it was just a wall of ice and you were standing there looking and feeling awkward. Later at 5pm, they had benches down and it looked entirely different like finally the room was actually set up. At these prices, get your shit together Kohler.

Kohler Waters Spa is a sanctuary of relaxation and luxury. From the serene ambiance to the impeccable treatments and attentive staff, every detail creates a truly rejuvenating experience. An unforgettable escape—I look forward to returning.

Holy upgrade! It's been well over a year since I've visited Kohler Waters Spa, and boy has this place had a makeover. In my two previous visits it never occurred to me that it needed one, as it used to match the old-school charm to coincide with the American Club, but the spa itself has been extremely modernized. It's stunning! From the moment you enter the facility, you feel a welcoming and relaxing energy. The hospitality from start to finish is truly spectacular. As mentioned in my last review, the underground spa space with the waterfall-equipped pool, saunas, and hot tubs are all divine. I mean this place screams rejuvenation. You pay a pretty penny to come here for a services and use these amenities, but you absolutely get your moneys worth. It's a serene experience. For my recent visit, I booked myself in for a maternity massage. This soon-to-be mom-of-two thought a day of wellness was deserved, and boy was it delightful. I came 1.5 hrs early to use the amenities before my service, which had me beyond relaxed come massage time. I proceeded to the second floor and was greeted by my masseuse, Leslie. She was immediately a welcoming energy. The service itself was 50 minutes and I swear it had to be the best full-body massage of my life. Perhaps it feels even that much better while pregnant, but wow, 10-stars. Not only did Leslie gift me with a sweet little to-go product, the very friendly woman at the front desk presented me with a relaxation & rejuvenation kit on the way out. It came with a hand-written note wishing me well on the rest of my pregnancy. Come on, sooo sweet. There is a reason this is a top rated spa in the country. If you're able to treat yourself, here is the place to do it! *No updated photos, as they ask for no phone use while on-site at this spa. A wonderful "rule" if you ask me.

Beautiful spa, I booked the rejuvenation package for my partner and I for a getaway. Package included one spa service per person, a lunch at the spa and a breakfast. CBD wrap spa service was relaxing, professional staff. Spa amenities were new and spacious. Steam room with cool plunge was excellent. Sauna was very nice as well. I was disappointed that the whirlpool was unavailable during my visit, also disappointed this information was not relayed to me during booking. An additional item to note- the included lunch and breakfast were not properly applied to my package, so I had to spend time sorting out the charges with the front desk at the American Club upon checkout (as these had already been paid for as part of my package). For a luxury resort- this could be noted and applied as expected. One additional reason for the ding in rating is that the products available in the women's locker room were disappointing. Shampoo and conditioner were very basic, hair products included no deep conditioning (which is a must for women's hair especially while spending time in water and spa). I would have expected more quality products in the locker room and shower area to match the luxury of the spa. Luckily the American Club had Diptyque products which provided the adequate nourishment and conditioning expected.

I loved my experience at Kohler water spa! It was so relaxing. I enjoyed the lavender rain hydrotherapy and a CBD massage. Both were phenomenal! I spent the entire day at they spa enjoying all the amenities. Steam room, sauna, hot tub, whirlpool, swim pool with waterfall and all the little nooks to rest and relax. The turkey avocado sandwich was yummy for lunch. Cocktails were a little sweet. Staff was phenomenal and attentive. My only recommendation would be to warm up swim suits during treatments as putting on a cold wet suit on after is not too pleasant

Best massage, facial and pedicure I ever had! A very warm, clean and inviting atmosphere. Staff were so professional and knowledgeable. Felt like a million bucks when we left. Cant wait to go back!

Everything is always amazing. Relaxing and luxurious! It doesn't get better than Kohler Waters Spa

Hands down the most phenomenal massage I've ever had. Katherine basically read my mind and perfectly executed every massage technique for the areas I needed relief. 10/10 every time we visit Kohler!

Amazing time with my friends at the Kohler Spa. We enjoyed 2 nights at the Carriage House that were incredible. Old World vibe with all the newest Kohler offerings. The restaurants on property were great. And we appreciated the 24 hr transport between the Kohler Properties.

Did a couple's rain bath service with my boyfriend and spent quite a bit of time enjoying the amenities over Christmas. I'm an avid spa-goer. I was generally pretty pleased with the experience. The staff is wonderful, kind and warm. It was incredibly clean. The products used were excellent. It felt serene and calm. There were some things that could've been improved upon however. The steam room was not anywhere close to the 160 degrees that the staff said it was supposed to be. She acknowledged that it didn't feel warm enough and we both determined it was because people weren't closing the door tightly enough and air and steam was escaping. However, this wasn't remedied while we were there so the steam room was not very useful. Neither of us broke a sweat in it and the cold plunge pool was made much colder since it wasn't in a hot room. They give you instructions on a cycle of amenities to try but the whirlpool wasn't available either as that floor was under renovation. Maybe ought not give out those suggestions when both steam room and whirlpool are defunct, makes for disappointment. There was a woman who was using her cell phone in the locker room which made me feel uncomfortable, particularly since the policy is no tech in the spa at all. I don't fault the staff but a sign reminding spa goers wouldn't be a bad idea. Overall very positive though and I hope to be back in the future. Thanks Kohler Waters Spa for the lovely Christmas!

The 2 hour drive was well worth the trip to experience Kohler spa at their signature location im Kohler, Wisconsin. The facilities were clean, well-maintained and provided ample space for spa activities and relaxation. The Hydrotherapy treatment is my absolute favorite service offered at Kohler. It begins with an espresso full body scrub, followed by a vichy shower, applied with a large wand that sprays warm water all over your body. Next, is a warm bath, in a tub equipped with a sound system and jets. You're provided a pitcher of water and icy towels to cool off if necessary. The next step is a mini facial, followed by a mini neck and shoulders massage, finishing with a rub down of aromatherapy moisturizer. This 80 minute treatment is phenomenal! To make your experience even more special, Infused waters, herbal teas and coffee are stationed around the spa for your convenience. I don't have photos to post which I feel would be inappropriate given the privacy expected when visiting a spa; however, the photos on their website accurately reflect the look/feel of the property. The spa is quite expensive and overnight accommodations are required to book some services on weekends. I've stayed in the Carriage House which I would highly recommend since the spa is located in that building. You can roam around in your robe all day, enjoying the hot tubs, steam rooms, sauna, pool and lounge chairs near the pool waterfall. I have also booked a weekday appointment and opted to stay overnight in a moderate hotel in nearby Sheboygan, which was also a good option. Kohler Spa also has an on-site café with healthy lunch options and smoothies to enjoy before, in-between or after your treatments. I'm looking forward to my next visit!

This is by far the best spa I've ever been to. I'm afraid nothing else will compare. It really is the water spa. So first things first the ladies locker room was amazing. Clean and spacious. Had a lounge area, shower area, toilet area, and the sauna, steam room , hot tub and cold plunge. All of this in the ladies locker room and they give you a recommended order to go in for the sauna and hot tub and etc so that was nice and I just followed that. I only managed cold plunge for 1.5 minute. Then the main area had the large pool and a bunch of areas to lounge. The lounge areas had water, tea and snacks available. When it's time for your service you just tell the attendant and they have someone guide you to that specific waiting area. So the waiting area for the massage and stuff is separate than the locker room and pool area. I had the signature massage and it was amazing. I was so relaxed and could feel the tension leaving my body. The signature hollyhock scent also smelled really amazing. I only wish I had gotten a longer one. I had the hydrafacial also and will say I was underwhelmed, mostly because I already have pretty hydrated skin and use the same type of stuff at home (glycolic acid exfoliation and hyaluronic acid serum) but my skin was dewy and glowy afterwards and again just a pretty relaxing service. I got lunch at the cafe and it was good. And I went to the rooftop hot tub and that was really nice and pretty. I tried to take pics but also was just caught up in the serenity of it all. I went for my birthday last year and it's the most I've spent on a spa but it was so worth it. I hope to go back for my next birthday

From the charming decor one expects of a quaint small town, to the staff that is friendly and professional, Kohler Waters Spa was outstanding through and through. Usually when I have spa treatments, I go for a full body massage, I opted to try the body wrap and was extremely pleased. I had the privilege of being pampered by Dawn who had me so relaxed that I dozed off and I was loose as a noodle by the end of the treatment. I also spent a little more time to use the other amenities of of the spa, such as the whirlpool, deep cold plunge, sauna and steam room. All in all, this was a heavenly experience and I would recommend it to anyone that is ever in the area

Luxurious spa weekend with the sisters? Yes, please! My sister recommended we take a mini trip from Madison to here for an overnight stay at The American Club and some spa treatments. Not one to turn down a spa day, we headed out on a Sunday morning. We arrived around lunch time and although our pre-ordered lunches were lost and staffing was sparse, we were able to enjoy our lunch in comfy robes prior to our treatments. The women's locker area was clean with plenty of health & safety measures in place. It was a little dated, but there's only so much modernization you can do in a place like this. With a warm and cold plunge pool, wet and dry sauna in the women's area. Plus a larger pool in the conjoined area. My favorite treatment by far with the Still Waters treatment. A combo of CBD exfoliation, and ancient body tuning practices that include a process of dripping oil on the forehead and using a sound bath. The entire treatment was finished with a relaxing vichy shower - absolutely bliss!

I'm no snob, but I could not have been more underwhelmed by this Spa. 1. We checked in an hour early as to use the facilities, paid, then nothing. There was no direction, no next steps, just a "thank you, your appointment is at 12pm" 2. After asking what the next steps are and if we could get a tour so we know where to go and what to do, they simply said "yes of course, someone will be happy to help you" ... and then we just stood there waiting lol. Zero guidance or attentiveness from the staff. "A simple Is this your first time?" "You have access to XYZ prior" etc 3. The Spa itself - the main pool that's coed was not hot, not warm, just room temp at best. the upstairs jacuzzi was fine, but not worthy of a 5 star resort (I've stayed at an Embassy Suites with better design/layout) 4. The Cafe, where I'm currently writing this note, the food was okay, but now I've been sitting here unattended for the past 20 mins after having asked for the check twice... no "can I get you something else or to go" nothing. Incredibly disappointed in seemingly one of the "best spas in the US" 5. The treatment was only reason this got stars. The technicians were great and the 80 min massage was relaxing. All in all, I would never recommend this Spa/especially for the cost.

I was treated like Julia Roberts in Pretty Women shopping on Rodeo Drive by the front desk staff. So disappointing! Took away from the wonderful relaxing experience I had the first time I visited the spa. I guess wearing jeans, work boots and safety glasses on my head resulted in my degrading but eye opening experience! shame on them! 10 stars to the girls behind the front desk!

I lost my wedding ring during a service. They wouldn't let me look for it, no one helped find it or seemed to care. Said they would call me if they found it. Also, they make everyone sign a technology non-use agreement, but there were men using their phones and devices all all over the spa. A trip to the spa is very expensive and should be relaxing. This time it wasn't.

This place is serenity at it's finest! Honestly guys, after what we've all been through the past 1 and a half 2020-2021, I feel that we all need to have a CHILL button, to reset, rest, relax, and reflect, and this is the place to do it. My wife and I celebrated our anniversary here, and boy we were NOT disappointed! I love the full concierge treatment when you walk in, as I had an early appointment at 11:30am few hours before check-in to the resort. I got a tour of the place, it's pretty big, 3 full levels of different types of pools and hotubs with jets, steam room, fire places, cold plunge, saunas, treats, flavored water (with real fruit) a rooftop to catch some sun, swim and chill, annnd fresh brewed coffee and complimentary smoothies. You can't beat that. I had the 80 minute pedicure, soft scrub and foot massage, and WOW I didn't know it was gonna feel that amazing! I'm the typical male, who doesn't pay too much attention to the feet, some, but not too much. The massage therapist got my nails cut, cleaned up, and she put one heck of a massage on both feet with these warm essential oils, to where all of the stress I had, alleviated and I fell asleep in the chair. I had some serious tingles going on that just knocked me out. After that pedi & massage, I just chilled for 3 hours before check-in, in the spa/pool area, the locker rooms have pools in them, I've NEVER seen that before, and I like it. I did the cold plunge and (which was really cold) be then jumped into the steam room right after that, best feeling ever. I washed away almost 2 years of stress from all of the crap that has been happening in the world, and I really want to say THANK YOU. You're staff is wonderful, kind, polite, and professional! It's been a week since I left, and I STILL feel like a new man! 5 Star place for sure! I will return in the winter!

Actually, this is a 10 star spa!!! Friendly staff, clean, and SO relaxing.... What a wonderful day!!!

Really nice spa. I enjoyed my facial and pedicure. I like that there Is a coed hot tub on the top floor. It's also nice that they have separate spaces with hot tub, steam room, and sauna. Since right now we are going through Covid 19, In the lockers they had many snacks. I appreciate that they didn't remove snacks and found a creative way to still offer guests a light snack. They were great with following mask guidelines. I also got a pedicure which was nice but it's also kind of a bummer because you have to wait at least an hour for the nail polish to not chip. I did that and it still chipped the next day. I think this would be good to warn people of when booking.

This was a heavenly get away in Kohler! We had never been and had only heard raving reviews. It was such a relaxing weekend! We stayed at the Carriage House and loved that it was a relaxing atmosphere. Everyone wore their robes and slippers around, even at the continental breakfast. There was also tea in the afternoon and snacks before dinner. The room was delightful! It was so large and the shower and bathtub were dreamy! The bed was extremely comfy and I could have stayed in that room all weekend! The cleaning staff was spectacular. They always organized our toiletries and left chocolates each night. On the first night we had a bottle of wine and roses waiting for us. Lastly the spa. One of the best spas I have ever been too! The rooftop was very relaxing. The pool areas was serene! Very clean and worth it! I had a facial and a pedicure, both excellent! Overall we had an amazing time and cannot wait to go back! Highly recommend for anniversaries! ‍

Honestly felt like royalty here. The spa overall is beautiful. We started our visit with an overall tour of the facility. They showed us the waterfall, women's facility with private hot tubs and saunas, and the rooftop deck. On Monday it was pretty busy in there and a lot of people getting services. Our services were Tuesday evening. I would highly recommend booking over 3 months in advanced. We booked two months in advanced and still weren't able to get the times and services we were looking to do based off availability. My mom and I both got massages. My mom got the anti aging body treatment and I did one of the boys scrubs. My skin has never felt so smooth. Very professional staff and the rooms were very nice. The massage tables were heated and for my body service I had a shower in the room. I was able to wash my hair and rinse the scrub off. Would suggest getting s body treatment before a massage but we didn't have the option based on availability. The overall spa is open 830-9pm and there is a cafe for lunch 10-3. There are snacks available all throughout. It was cool to see all of the different kohler spas. One of the bathrooms has a very high tech toilet where the lid opens when you walk in, heated seats, lights up, and plus music. Really cool to see the technology. 10/10 recommend. Planning to come back.

Beautiful spa and amazing service! Would highly recommend anyone looking for a relaxing getaway to go here.

Checked into The American Club for some R&R from the craziness of 2020. Spent a day at the Kohler Waters Spa and it is one of the few hyped things that actually met and exceeded my expectations. The spa is beautiful and a true luxury experience from start to finish. The aesthetic is almost otherworldly, like you've dropped into an underground Roman bath spa from another era. At first $200 (including tip) felt extravagant for a 50 minute massage, but it was the best massage I have ever gotten. The service allowed me a full day's access to the spa, which includes access to the pool, steam room, hot & cold plunge pools, lounge areas, and top floor hot tub. Throughout the day they provide free tea, water, and small snacks. There is a cafe open from 11am-3pm that has healthy lunch fare for a charge. Tip #1: if you stay in the carriage house vs. the American Club main building, you get access to the main spa areas (still have to pay for services). Tip #2: morning seemed busiest; by early afternoon it had emptied out and was much more serene. We left and came back after dinner and had the whole place to ourselves to lounge and swim.

It's a beautiful spa. The services are really lovely. If you can afford it, I found it worth the money. But, it ain't cheap!

Read the fine print... ALL of it!!! I have absolutely no issue with the quality of the massage service I received. The therapist was very attentive and considerate and I really enjoyed the experience at the time. My issue is with the Spa's policies and fees which can result in a BIG surprise when you receive the final bill. Granted it is my responsibility to make an informed purchase (buyer beware) but the information you really need to know is either contradictory or feels deliberately buried at the very bottom of a long list of policies. And that one at the bottom is a biggie - an 20% gratuity added automatically to your bill. And they do not remind you of that when checking out and you ask about leaving a tip. I get that business is business but is a little communication too much to ask?? Particularly when you're paying $250 for a massage, before the auto-gratuity. Needless to say my therapist got a REALLY GOOD TIP... Also, be aware that if you've booked a service on a Friday and are not staying in the Carriage House, you may or may not be charged a $50 "weekend" usage fee. I say "may" because their policy has "weekend" defined in three different places - two of which state the fee only applies on Saturday and Sunday but the first one you come across says Friday, Saturday and Sunday. Guess which definition showed up on my bill? [Full disclosure: the fee is waived altogether if your room is not at the Carriage House and you've booked at least two services.] Finally, trying to speak to an actual person who could help me understand the charges on my bill felt a little like trying to get Packers season tickets without Grandpa leaving them to you in the will. There is no published number for the Spa itself. I twice called the general 800 number, and was twice transferred to voicemail ("they must be busy with customers"). Both of these calls went unanswered so I left two messages that went completely unreturned for several days. My third call was marginally more successful. The person answering was actually able to talk to someone in the Spa (!) but the information they provided to me after that didn't really feel completely transparent. When I asked to have a copy of the folio specifically for the Spa charges, they it wasn't accessible but they could transfer me to the Spa to request one. And no, I did not leave yet another message. Leaving open the possibility of being ignored a third time just isn't good self-care. The excellent service and attention paid to guests throughout all parts of the property when you're there is really very impressive. But check your bill before you leave - when standing right there in front of them. It's a good thing I don't like golf because the unfortunate aftertaste left by my experience obtaining customer service once I returned home does not leave me wanting to go back again.

As a regular spa- goer I had some high expectations as I was recommended kohler waters spa by friends and it's five-star status. At arrival I was told if I planned on eating at the spa or having a snack/drinks I should order my lunch and drink choice now, as well as schedule a time to go to the cafe and eat. Completely understandable as they want to be prepared, staffed and covid social distancing. My service was amazing ! I had a Himalayan hot stone massage. So relaxing! Massage therapist was professional and did a great job. Highly recommend this. I relaxed a little by the pool, it was very hard to find a place to relax and sit, most chairs were taken throughout the day or had peoples items on them. There were also a lot of other clients garbage on tables. I arrived for my scheduled spa lunch at 1:30 as told. No one was around, servers or staff. All tables were dirty so I stood and waited. I waited for 10 min before deciding to just sit down at a dirty table. At 1:45 my friend decided to clean the table we were at. A server quick dropped waters and left Around 1:50 (20 min after reservation for pre-ordered lunch) our food came out, and it came out cold. I asked for our pre-ordered drinks twice. Drinks finally came at 2:10 after we were done eating cold food. It wasn't busy. There were 6 other tables in there (4 dirty/empty, and 1 other duo). When we left the spa desk asked how it was and we were honest and gave feedback to the manager. She was nice enough to comp our lunch which I appreciated, but we were still disappointed in our lunch experience. McDonald's would have been better. We ventured to the upstairs rooftop enclosed sun room and hot tub. The hot tub was murky and my friend experienced hives after it. Not sure why. Again there weren't any open chairs to place our items as their limited chairs were occupied by towels or other customers. I saw staff once to pick up others empty drink glasses, but didn't see any wiping down of used tables or anything. Kinda gross. Hand sanitizer was ample and masks are worn unless in pools/getting service. The following day I had an H20 hydrotherapy service which was also amazing! Professional staff and really relaxing. Highly recommend it. After this service I was warm and wanted some cold water. The spa offers free bottled waters which is appreciated but they are room temp, which their room temp is hot there as it's in pool area. Not exactly refreshing and cool, but free which is a plus. Same issue this day with finding chairs to relax and sit at. Limited space. The mens/women's locker rooms offer a very small hot tub, sauna, steam room, and cool plunge pool. Also pretty crowded. Sauna didn't seem to be working or wasn't on. Both myself and other visitors couldn't find a button to turn it on. Worth noting other spas ( like sundara) have these items coed which is nice for couples. This place doesn't have coed anything except pool and hot tub in sunroom. Locker room area/bathrooms often had garbages full and robe return bins overflowing. It just wasn't as clean as I was expecting from 5 star. Experienced walking into a few clogged toilets which was odd bc it's kohler and they are known for bathroom fixtures. Overall services were excellent! Amenities and cleanliness not so much. I think this spa is good if you are doing a solo treatment and want to take advantage of the free pool/locker room steam room/hot tub, but if you are going as a larger group or couple I don't think I'd consider kohler.

The spa and spa services were amazing! Such a relaxing atmosphere. They recently started a cafe happy hour menu. The food was ok but the drinks were not good at all. We tried 3 of the 4 drinks and no one could finish their drinks. They were very sweet and tasted artificial and not fresh. They are so brightly colored they look fake. Go for the spa and avoid the cafe happy hour. I would go back for the spa and spa services.

This is my second visit to this location. Once again, the service has been exceptional. The facilities are clean, and the staff is well trained in customer service. I had a pedicure with Kelly B. and she is amazing! Emily did my facial and I instantly felt relaxed. My skin felt rejuvenated. The Wisconsin room has the Best breakfast! I am already planning my next trip!

I love this spa (except for the rule that sometimes you need to buy 2 services to fully utilize the water features...pools, sauna, etc... which I do understand since it gets busy...). Upon entering, you find some waiting areas, a check in desk and a little shop. The staff immediately welcomes you and will give you a tour of the spa. It can get a little confusing walking around since the waiting areas are all over, but there are plenty of staff to show you around. The main pool is lovely and the waterfall can also be used as a head/neck massager...a nice feature! Upstairs there is a hot tub and a nice fireplace to relax with. Little treats are all over if you need a snack or some coffee/tea. My massage was amazing - tailored to how I like it due to great staff. I also had a lovely manicure with much needed paraffin. Pricey but luxurious and well worth it for a treat. Gratuity is included, but they'll remind you so that you don't pay twice if you don't want to. Everyone was really friendly and I think next time, I need to book the entire day! Definitely try to get in and use the pools/hot tubs. It's so relaxing! I wasn't able to find a brush/comb, so that would have been a nice touch, but otherwise wonderful!

Update: They made a HUGE billing error to the tune of 3300.00. It's been 9 days and it is still is not fixed. That's a deal breaker.

I recently stayed at The Carriage House for my fiance's 31st birthday from Sunday to Monday. With a stay at The Carriage House you can use the spa for free (Sunday to Friday). We have used the spa before but this time did not purchase any services. It was just as nice to use the spa for just the facilities and no treatments. We spent time there in the evening on Sunday and the morning on Monday and it was very quiet and not too crowded; definitely recommend this timing if you can! Some nice things about the spa are all you can drink tea and flavored waters. There are also ample snacks like almonds, yogurt covered raisins, granola bar bites and trail mix so you can spend a lot of time there without needing to leave for a real meal. We will definitely be back!!

Read the fine print. Auto gratuity which is 16% tip and 4% service charge. Why service charge when you're already paying over $180 for a spa service. In addition, if you're not a hotel guest there is a $50 charge for the spa facilities unless you spend over $400 in a spa service. Over $300 just for the day?

An absolutely fantastic experience! I was lucky enough to stay in the Carriage house during my visit to Kohler and felt spoiled every minute. By staying in the Carriage house I was allowed to use their spa as well as their sports facility. Definitely an experience like no other. The workers were very professional and kind. Great getaway for those who want to relax and enjoy some peace and quiet.

Most luxurious spa experience I've had to date. We booked one service per day so we could take advantage of the spa amenities each day we were there. The facility is spotless, the staff is accommodating, friendly and knowledgeable and the services are decadent. I recommend staying in the Carriage House. Convenient and classic. Take advantage of morning, afternoon and nighttime snacks in the lounge area.

Serenity. Quiet Bliss. Peaceful regeneration. However you describe it, the Waters Spa at The American Club in Kohler is pretty much as perfect as it can get. As I pulled open the door, I could almost feel the tension leaving my body as the scented air enveloped my senses. I was warmly greeted- signed the necessary paperwork so that it would not impair my blissful state at the end, and was directed to go downstairs to change and wait for my technician. The locker room is clean with plenty of room to store your things. I was accommodated at every turn and had barely taken a seat in the waiting room when my technician came to get me for my massage. I have a regular massage place that tends to be "no frills" but gets the job done- so laying in this first class spa with scented oil being rubbed onto my body was a treat. This feeling only intensified when they placed a cool cloth on my forehead with a warm pad under my neck or when then applied warm towels to my feet toward the end . . . . . ahhhhh . . . . . In my post massage haze, I did manage to wander into the pool with the 7 foot water fall at the end where you can sit and have the warm water flow down on your head and shoulders, feeling like another massage. Also know that they recently renovated their 4 signature wet treatment rooms as well with all new Kohler fixtures. A little dry sauna followed by an impromptu nap in an extremely comfy lounge chair finished off my visit. The funny moment of the afternoon came when I was ready to shower at the spa to get ready for dinner. I guess I should have known that the state of the art shower would require a little instruction on how to get the darn thing to work. But I laughed when I saw the multiple instructions posted on the shower wall. Looked like a complicated algorithm versus something you'd find in a bathroom. Here's my tip- just turn the knob in the center to hot and start pushing the various buttons. You can have a waterfall, spray showers that will pulsate like a sprinkler or just spray, or any combination of all of the shower heads on the darn thing. It was pretty amazing once I figured it all out. Go. Relax. Luxuriate. You may never want to leave. I know I didn't.

I really wanted to spend the day at Kohler, but was disappointed to find out they aren't following their COVID policies. Their website says all unvaccinated guests must wear a mask including in the spa. I called to confirm, but was told masks are only being worn by employees. Sundara has no COVID policies (except you can request an associate for a treatment that will wear a mask), so I was going to drive an extra 1.5 hours to Kohler simply for their COVID mitigation. I'm really disappointed they aren't following their own posted policies.

Overheard employees talking negatively about me and other customers. Would not recommend to anyone who hopes for a relaxing time. If you feel anxious normally get ready for it to be magnified.

Amazing. I have never been to a spa that is kept up so well throughout the day. Towels, water and snacks were replenished all the time and the facilities are very clean. The women's amenities include a hot tub, steam room, sauna, and cold plunge pool. I loved the iced towels and cucumbers for my eyes. They some how space out the guests where it never feels crowded. The staff is friendly and you feel very comfortable. The massage I had was great. The pedicure was okay. We ordered some wine and food. The tuna on the salad was eh but otherwise all delicious. A bit pricey, so a treat for me. I would definitely go back.

We just returned home from 3 days/2 nights in Kohler. We stayed at the Carriage House and every aspect of our stay was lovely. The complimentary snacks and tea for guests was appreciated as was the impeccable service. The loss of one star comes from the evening of Nov 13, when the spa hosted a Ladies Night Out event. Our relaxing stay was interrupted by several loud, obnoxious women who overtook all areas of the spa. There were no seats available on the 4th floor or the women's' respite area. The women had towels thrown on every single seat and crammed into every pool. I tried to go into the steam room but the women in there were talking and laughing so loudly, it was the opposite of relaxing. It was the same on the 4th floor. Not one spa employee asked the women to speak quietly. The 5-star spa was reduced to a community pool, and my husband and I decided to go back to the room when we had planned on spending at least another hour at the spa. This was very disappointing given the fact that we were paying guests of the resort. We spent a LOT of money between the room, 2 spa services each, restaurants, and gifts for family, and we feel we were unable to enjoy our last evening. If you are visiting the resort, check to make sure this event is not going on.

Stayed at the Carriage House and you have to love coming down from your room in a robe to transfer to a spa robe and just relax and enjoy. We did the Acoustic Bath which was very relaxing and left our skin very soft. The next day we also did a couple's massage. My massage therapist knew exactly where to hit and worked on my tight areas without having to ask where I needed her to focus. Water and snacks are everywhere and the whole place is very relaxing. We would love to come back and try the other services.

Fantastic spa. Very private, spacious and the quality is exceptional. You can tell the staff is happy as they treat the guests with real appreciation. I have been around the world and Vegas many times. Kohler ranks high on the list to the spas in Thailand. Very impressed and will be back. Great treatments: Craniosacral therapy Moroccan hair treatment

I was staying at the carriage house and was able to enjoy a service along with the spa amenities. I very much enjoyed my river bath treatment. It included exfoliation with the spa cell mitts and some lovely, soothing bath minerals and salts. Everyone working was friendly and helpful. There are several areas to relax in and I moved a couple of time to avoid other groups that were talking, but with the water all around it wasn't much of an issue. Pros: relax to the max! There are teas and snacks everywhere and lots of areas to check out. Cons: I can never enjoy taking a bath at home again now that I know what could be

I've been to many resorts and spas but this wins hands down as far as accommodations and services. I went there for my anniversary and would recommend this place as calm, relaxing romantic getaway.

Absolutely a beautiful spa & runs like a well oiled machine. Everything runs perfect from welcoming staff, attendants, service providers, & the little old men that run the Kohler buses. Food everywhere we ate in Milwaukee was excellent. Highly recommend this place & will definitely be returning sooner than later.

Couples massage and pedicures were great! Service and ambiance were fantastic. If I had to give any cons, it would be the amount of people there. We weren't able to sit down anywhere together until the very end of our visit because it was so packed.

This was probably the worst first real spa experience to have because it was actually AMAZING and now I'm afraid nothing else will live up to it!!! I was in town for a conference and a group of us had the opportunity to spend a half day at the spa. From the moment you walk in, you start feeling relaxed. From the beautiful atmosphere, the kind and friendly staff, and the signature Kohler scent, you're in 360 degrees of perfection. I had the Himalayan salt massage, which left me feeling more relaxed than I've felt in years. After the service, we spent some time in the hydrotherapy rotation (if you know you know) and enjoyed snacks and champagne in the gorgeous waterfall area. The experience was top to bottom perfection to the point that I'm fully planning on coming back multiple times in the future. Perfect for a romantic trip, a girls' trip, or essentially any reason because you'll leave smelling amazing and feeling so relaxed that nothing else will ever compare. Highly recommend and will be bringing my girlfriends from California, my mom, my aunties, and whoever else will join me back in the future.

A girlfriend and I indulged in a very affordable week-end getaway package to Kohler Waters and enjoyed ourselves immensely! She had been before (both to this location and to the one in Burr Ridge, IL), whereas I had never been, so this dual review is coming from both a seasoned pro and a Kohler virgin. :P When we got there, I noted immediately how "on" everyone seemed to be. I have been to many, many spas, but not really ever a resort one, and when we were ushered out of the lobby it was if we were leaving our world and entering into a land of terminally smiling faces! (Amazingly though, the people did seem sincere, in a professional, rather removed way.) Your troublesome thoughts should be drowned out by the white noise of the waterfall as soon as you reach the pool room in the lower level. Having never been to a coed resort spa, it was a bit jarring to see all manner of people in their big puffy robes lounging and wandering around near the pool. (Especially the dudes slouched in their chairs, knees akimbo. Cover it up, man!) If it's too crowded downstairs for you, you can always retreat to the 4th floor where there is a whirlpool spa, fireplace and more loungers (though full when we were there). The place has a very circuitous layout, so you may be finding yourself wandering around through the rabbit warren of rooms and halls looking for the right waiting room for your treatments; mercifully, kind staff can be found to guide you. So on to the treatments: - My massage with Leslie was great. She gave me the choice of scents to incorporate into the massage cream (I chose the hollyhock, their signature scent) and conferred about pressure and other issues as we went along. - I also had the Citrus Reviver treatment with Maddy. For this one I felt like Rose Royce's "Car Wash" should have been playing in the background as the soundtrack as I was scrubbed, buffed, polished and finally hosed down. Citrus exfoliants renewed the skin, with a neroli shea butter cream to soothe it; then the Vichy shower washes you clean, while cool stones in your hands wake up the nerve endings. The sound of the shower hitting the tiled floor is as relaxing as listing to a peaceful rainstorm. - My friend had the Stretch & Flex massage with Kathleen. Similar to Thai massage in that you wear workout clothes, she said they were in touch about comfort level the whole time, and you could really feel the relaxation because of the pattern of pressure and release. - While I was having the Citrus Reviver she had the Lavendar Rain, another treatment using the Vichy shower, which also makes use of aromatherapy but warm stones rather than cool. Her description was, in a word, "phenomenal." A few sort of negative things: - Being a week-end, it was crowded, no surprise. But there was really a premium on chairs (not just loungers, but actual chairs). I get that there's limited space, but when you're endlessly cycling around just trying to find a place to park it, not so relaxing. (Meanwhile you can pad around in your rubber sandals and sample the snacks: yoghurt raisins, raw almonds, cucumber water, and tea.) - The clocks in some of the rooms were not obvious/easy to see (in the main pool/waterfall room the clock is clear and silver and not very large. It was almost impossible to see without being on top of it.) Since cell phones aren't allowed (which is my timepiece these days, don't know about you), makes it hard to keep an eye on the time for your next session. - This isn't negative, but just a little odd: I've never been to any spa where they stayed on a "last name basis" with you the whole time. The entire time it was "Ms. M__", from everyone (clerks, hosts, therapists, etc.). Even when you went into the treatment rooms, there would be a small tray arranged aesthetically with a small flower and a card with your name (last, not even first and last). It just seemed kind of...formal. Not a bad thing, just distracted me a bit. Overall, though, this was a great and restorative experience and I would love to visit again. It would be particularly nice during the week when space is less at a premium, though you may not be able to get the same packages, if that is what you are seeking. A quick escape from Chicago!

UH-MAZING. Amazing. So professional. So relaxing. So... just the best. The facilities are amazing on their own and the staff exceed expectations. Photographs do not do justice. Just go. Save your pennies and go! I had the Acoustic Bath and it was phenomenal. You get scrubbed down and showered off by the technician on a warm table, then you get to relax in the bath by yourself for about 20 minutes. I was relaxed like butter in the sun when I came out, then had a massage and died. Ha! Go already.

I had an amazing experience at The Kohler Spa! I had the Moroccan Rocking Massage and Sea Lime Scrub. The massage was amazing and my skin felt like butter afterwards. I only awarded 4 stars because of the increased pricing on Saturdays and Holidays on top of an additional $50 charge if you only schedule one service.

I spent a day and a half here as a sister get away. To just get away and relax. I got two services. A massage and facial. The massage was worth it. The facial, not so much. I have had many facials. Why did the esthetician use a face brush on me and during Covid? All facials I have had never used any shortcuts and I most definitely did not expect that for being such a high end spa. I will probably be back but definitely not for the facial. How could you even suggest that and why? I don't even think dermatologists even recommend the brushes. I suppose I should have said something but went along with it. Also, there is the option of having breakfast and snacks as an additional benefit. I wouldn't recommend getting the package. The food was not fresh at all however, I highly recommend the cafe and pub.